---------------------------------------------------------------------
        - Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                        FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 

FCO #: A0117-1

Status: inactive

Date: Mar/11/98

Keywords: 

Slow E10000 SSP to control board connection resulting in various system errors

Top FIN/FCO Report: Yes

Product Category: E10000 SSP

 Server / Networking / Ethernet

Product Affected: 

Mkt_ID     Platform   Model   Description                      Serial Number
------     --------   -----   -----------                      -------------
E10000     E10000     ALL     Ultra Enterprise E10000 Server        -
HPC10000   E10000     ALL     Sun HPC 10000 Server                  -

Parts Affected: 

Part Number   Description
-----------   -----------
N/A


(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

BugId: 4043945
ECO: WO_12226
LEAP_816

Issue Description: 

In a busy network with a large amount of network traffic, the System Service 
Processor (SSP) to control board connection can be slowed since the SSP to 
control board connection for the E10000 is via the ethernet and the same busy 
network.  The SSP is a SPARCstation 5 that acts as a console and monitors the
E10000 system. Consequently, the control board resets frequently.  Domain 
bring-ups may fail, SNMP access may fail, and/or console timeouts may occur.

E10000 systems shipped after Sep/12/97 have a hub provided with the system 
so the SSP to control board connection can be made via a private ethernet
network that will not experience the performance degradation associated
with a busy network.  E10000 systems shipped prior to this date were not 
provided with a hub.  This hub is only required in very high traffic 
(ethernet) installations.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	| X | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	|   | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

1 hour

Special Considerations: 

If the SSP and E10000 control board are on an ethernet used by other devices, 
and the system experiences control board resets, a private SSP to control board 
ethernet connection should be implemented.

Systems with a private ethernet connection between the control board and SSP
are not affected.

Only customers listed in the Customer List file are eligible for this program.
This file is available from Edist following the FCO Supporting Documents link.

Corrective Action: 

Install the private hub upgrade according to the Hub Upgrade Manual(805-3446-10)
and install the SSP patch# 105376-01.

The following hardware is required for EACH control board in the E10000 System;

      540-3584-01   FRU ASSY,HUB,TP4,10BASE-T
and   530-2093-01   CABLE ASSY,SHLD,TP-ETHERNET,RJ45-RJ45
or    530-1871-04   CABLE ASSY,RJ45-RJ45,4M,CAT5

One QFE SBus Card is required for each SSP connected to the E10000 system;

   605-1597-01   ASSY, QUAD-FASTETHERNET 2.0 SBus Card, W/SW (X1049A)

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

--------------------------------------------------------------------------

Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, SunService will attempt to contact all known
     customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, SunService mission critical support
     teams will initiate proactive swap efforts for their respective accounts,
     as required.

iii) For Replace upon Failure FCOs, SunService partners will implement the
     necessary corrective actions as and when they are required.

--------------------------------------------------------------------------

All released FINs and FCOs can be accessed using your favorite network 
browser as follows:

SunWeb Access: 
______________

* Access the top level URL of http://cte.corp/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.
  
Internet Access:
_______________

* Access the top level URL of https://infoserver.Sun.COM

--------------------------------------------------------------------------
General:
________

Send questions or comments to finfco-manager@cte.Corp

---------------------------------------------------------------------------