| Document Audience: | INTERNAL |
| Document ID: | A0133-1 |
| Title: | When the Annex Terminal Concentrator is powered on, it sends a break signal to each port, dropping any attached Sun Servers to the OBPROM prompt. |
| Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | Tue Jul 14 00:00:00 MDT 1998 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
FCO #: A0133-1
Status: inactive
Synopsis: When the Annex Terminal Concentrator is powered on, it sends a break signal to each port, dropping any attached Sun Servers to the OBPROM prompt.Date: Jul/14/98
Keywords:
When the Annex Terminal Concentrator is powered on, it sends a break signal to each port, dropping any attached Sun Servers to the OBPROM prompt
Top FIN/FCO Report: Yes
Products Reference: Terminal Concentrator
Product Category: Server / Networking / Serial Comm
Product Affected:
System
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
------- ---------
- E3000-HA - Ultra Enterprise 3000 HA -
- E3000-PDB - Ultra Enterprise 3000 PDB -
- E3500-HA - Ultra Enterprise 3500 HA -
- E3500-PDB - Ultra Enterprise 3000 PDB -
- E4000-HA - Ultra Enterprise 3000 HA -
- E4000-PDB - Ultra Enterprise 3000 PDB -
- E4500-HA - Ultra Enterprise 3500 HA -
- E4500-PDB - Ultra Enterprise 3000 PDB -
- E5000-HA - Ultra Enterprise 3000 HA -
- E5000-PDB - Ultra Enterprise 3000 PDB -
- E5500-HA - Ultra Enterprise 3500 HA -
- E5500-PDB - Ultra Enterprise 3000 PDB -
- E6000-HA - Ultra Enterprise 3000 HA -
- E6000-PDB - Ultra Enterprise 3000 PDB -
- E6500-HA - Ultra Enterprise 3500 HA -
- E6500-PDB - Ultra Enterprise 3000 PDB -
- A14-HA - Ultra Enterprise 2 HA -
- A14-PDB - Ultra Enterprise 2 PDB -
X-options Affected
--------- --------
X1259A - - HA/PDB Foundation Package EXX00 -
X1301A - - HA/PDB Foundation Package E2 with MultiPac -
X1308A - - HA/PDB Foundation Package E2 with SSA -
X1310A - - Terminal Concentrator Kit, with bracket -
X1312A - - Terminal Concentrator Kit, w/o bracket -
Parts Affected:
Part Number Description Model
----------- ----------- -----
370-1434-02 Terminal Concentrator -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
References:
WW StopShip: WW001#03518
DPCO: 128
Issue Description:
When the Annex Terminal Concentrator is powered on, it sends a break
signal to each port, bring down any attached Sun Servers to the OBPROM
prompt.
Although any attached server can survive a power failure on the Annex
Terminal Concentrator, the servers will be interrupted when power is
restored to the Terminal Concentrator unless the serial cables are
disconnected while the Annex Terminal Concentrator is performing its
POST.
The root cause of this problem has been attributed to the supplier who
substituted an "Analog Devices" part for a "Unitrobe" part at location U43
on the internal logic board of the Sun Terminal Concentrator (370-1434-02).
Only units that contain the "Unitrobe" chip part at location U43 should be
considered good.
Annex Terminal Concentrators shipped between March 27th and May 14th,
1998 from Bay Networks are suspect. Xylogics units are not affected.
There are two ways in which to determine if a unit should be replaced;
1. Units still in original vendor shipping boxes:
----------------------------------------------
If the product is still in its original box, there is a DOM (Date of
Manufacture) number on the box, anything dated 3-27-98 to 5-15-98 is
suspect and should be returned for rework. The first 4 digits of the
serial number on the box represents the year and week the unit was
manufactured.
New Terminal Concentrator units with the Unitrobe chip parts are being
shipped from Bay Networks as of 5/15/98 and will also have a "MDF 1026"
label on the "part number - serial number label" found on the outside of
the original shipping box from Bay Networks, Inc.
2. Units installed in systems at customer sites:
---------------------------------------------
Inspect each Annex Terminal Concentrator by looking at bottom of the unit,
for the following labels:
a) Manufacture/serial number label - Bay Networks, Inc.
b) Adjacent to the Bay Networks, Inc. label look for the following
information printed on the small white label:
----------------------------------
| MLB 301250-A REV 00 |
| |
| |---SUSPECT UNIT
| |
| |
----------------------------------
Only the above part number "301250-A" is affected PROVIDED an additional
white label as specified below is NOT present.
Bay Networks has implemented the following labels to identify product that
have been screened for the above problem and if present will be on top of
the MLB label shown above.
---------------------- ---------------------
| MDF 1024 | OR | MDF 1026 |
---------------------- ---------------------
This indicates to Sun that this Terminal Concentrator has been
inspected by the vendor and found to contain the "Unitrobe" chip
identifying it as a good unit and okay to use.Implementation:
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---Replacement Time Estimate:
30 minutes
Special Considerations:
Of the 139 Terminal Concentrators shipped out of Sun manufacturing between
March 27, 1998 and May 13, 1998 only 65 units are suspect due to a StopShip
(WW001#03518) put in place at that time. All 139 units should be checked as
outlined above.
Good spares should have a Date of Manufacture (DOM) of earlier than 3-27-98
or later than 5-15-98.
The majority of Annex Terminal Concentrators will be installed on HA or PDB
systems and sold as part of the foundation package.
Corrective Action:
Replace all affected 370-1434-02 Bay Networks Annex Terminal Concentrators with
a 370-1434-02 having a Date of Manufacture (DOM) outside the affected range or
with an MLB Label other than 301250-A as specified above.
Billing Type:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------Implementation Footnote:
________________________
i) In case of Mandatory FCOs, SunService will attempt to contact all known
customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, SunService mission critical support
teams will initiate proactive swap efforts for their respective accounts,
as required.
iii) For Replace upon Failure FCOs, SunService partners will implement the
necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://cte.corp/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
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Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "SunService Documentation" and
click on "FIN & FCO attachments", then choose the appropriate folder, FIN or
FCO. This will display supporting directories/files for FINs or FCOs.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
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General:
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Send questions or comments to finfco-manager@cte.Corp
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