Document Audience:INTERNAL
Document ID:A0133-1
Title:When the Annex Terminal Concentrator is powered on, it sends a break signal to each port, dropping any attached Sun Servers to the OBPROM prompt.
Copyright Notice:Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved
Update Date:Tue Jul 14 00:00:00 MDT 1998

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FCO #: A0133-1
Status: inactive
Synopsis: When the Annex Terminal Concentrator is powered on, it sends a break signal to each port, dropping any attached Sun Servers to the OBPROM prompt.
Date: Jul/14/98
Keywords: 

When the Annex Terminal Concentrator is powered on, it sends a break signal to each port, dropping any attached Sun Servers to the OBPROM prompt

Top FIN/FCO Report: Yes
Products Reference: Terminal Concentrator
Product Category: Server / Networking / Serial Comm
Product Affected: 
System
Mkt_ID  Platform   Model  Description              Serial Number
------  --------   -----  -----------              -------------

Systems Affected
------- ---------

  -     E3000-HA     -    Ultra Enterprise 3000 HA       -
  -     E3000-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E3500-HA     -    Ultra Enterprise 3500 HA       -
  -     E3500-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E4000-HA     -    Ultra Enterprise 3000 HA       -
  -     E4000-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E4500-HA     -    Ultra Enterprise 3500 HA       -
  -     E4500-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E5000-HA     -    Ultra Enterprise 3000 HA       -
  -     E5000-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E5500-HA     -    Ultra Enterprise 3500 HA       -
  -     E5500-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E6000-HA     -    Ultra Enterprise 3000 HA       -
  -     E6000-PDB    -    Ultra Enterprise 3000 PDB      -
  -     E6500-HA     -    Ultra Enterprise 3500 HA       -
  -     E6500-PDB    -    Ultra Enterprise 3000 PDB      -
  -     A14-HA       -    Ultra Enterprise 2 HA          -
  -     A14-PDB      -    Ultra Enterprise 2 PDB         -

X-options Affected    
--------- --------

X1259A     -         -    HA/PDB Foundation Package EXX00             -
X1301A     -         -    HA/PDB Foundation Package E2 with MultiPac  -
X1308A     -         -    HA/PDB Foundation Package E2 with SSA       -
X1310A     -         -    Terminal Concentrator Kit, with bracket     -
X1312A     -         -    Terminal Concentrator Kit, w/o bracket      -
Parts Affected: 
Part Number   Description           Model
-----------   -----------           -----
370-1434-02   Terminal Concentrator   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A
References: 
WW StopShip: WW001#03518
   DPCO: 128
Issue Description: 
When the Annex Terminal Concentrator is powered on, it sends a break
signal to each port, bring down any attached Sun Servers to the OBPROM
prompt.

Although any attached server can survive a power failure on the Annex
Terminal Concentrator, the servers will be interrupted when power is
restored to the Terminal Concentrator unless the serial cables are
disconnected while the Annex Terminal Concentrator is performing its
POST.

The root cause of this problem has been attributed to the supplier who 
substituted an "Analog Devices" part for a "Unitrobe" part at location U43
on the internal logic board of the Sun Terminal Concentrator (370-1434-02).
Only units that contain the "Unitrobe" chip part at location U43 should be
considered good.

Annex Terminal Concentrators shipped between March 27th and May 14th,
1998 from Bay Networks are suspect.  Xylogics units are not affected.
There are two ways in which to determine if a unit should be replaced;

1. Units still in original vendor shipping boxes:
   ----------------------------------------------
   If the product is still in its original box, there is a DOM (Date of
   Manufacture) number on the box, anything dated 3-27-98 to 5-15-98 is
   suspect and should be returned for rework.  The first 4 digits of the
   serial number on the box represents the year and week the unit was
   manufactured.

   New Terminal Concentrator units with the Unitrobe chip parts are being
   shipped from Bay Networks as of 5/15/98 and will also have a "MDF 1026"
   label on the "part number - serial number label" found on the outside of
   the original shipping box from Bay Networks, Inc.
 
2. Units installed in systems at customer sites:
   ---------------------------------------------
  Inspect each Annex Terminal Concentrator by looking at bottom of the unit,
  for the following labels:

  a) Manufacture/serial number label -  Bay Networks, Inc.

  b) Adjacent to the Bay Networks, Inc. label look for the following
     information printed on the small white label:

   ----------------------------------
  |  MLB  301250-A        REV  00    |
  |			             |
  |                                  |---SUSPECT UNIT
  |				     |
  |                       	     |
   ----------------------------------

  Only the above part number "301250-A" is affected PROVIDED an additional
  white label as specified below is NOT present.

  Bay Networks has implemented the following labels to identify product that
  have been screened for the above problem and if present will be on top of
  the MLB label shown above.

      ----------------------        ---------------------
     |  MDF  1024           |  OR  |  MDF 1026           |
      ----------------------        ---------------------

     This indicates to Sun that this Terminal Concentrator has been
     inspected by the vendor and found to contain the "Unitrobe" chip
     identifying it as a good unit and okay to use.
Implementation: 
---
  	| X |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	|   | 	UPON FAILURE
	 ---
Replacement Time Estimate: 
30 minutes
Special Considerations: 
Of the 139 Terminal Concentrators shipped out of Sun manufacturing between 
March 27, 1998 and May 13, 1998 only 65 units are suspect due to a StopShip
(WW001#03518) put in place at that time.  All 139 units should be checked as
outlined above.

Good spares should have a Date of Manufacture (DOM) of earlier than 3-27-98
or later than 5-15-98.

The majority of Annex Terminal Concentrators will be installed on HA or PDB
systems and sold as part of the foundation package.
Corrective Action: 
Replace all affected 370-1434-02 Bay Networks Annex Terminal Concentrators with
a 370-1434-02 having a Date of Manufacture (DOM) outside the affected range or
with an MLB Label other than 301250-A as specified above.
Billing Type: 
Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 
________________________

i)   In case of Mandatory FCOs, SunService will attempt to contact all known
     customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, SunService mission critical support
     teams will initiate proactive swap efforts for their respective accounts,
     as required.

iii) For Replace upon Failure FCOs, SunService partners will implement the
     necessary corrective actions as and when they are required.

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browser as follows:

SunWeb Access: 
______________

* Access the top level URL of http://cte.corp/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.
  
Internet Access:
_______________

* Access the top level URL of https://infoserver.Sun.COM

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Statusinactive