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FCO #: A0136-1

Status: inactive

Date: Nov/16/98

Keywords: 

POST will fail with 'SCSI_VDD' error message in DIAG mode on E4x00/5x00/6x00 systems with -02 Internal 4.2GB Disk Boards

Top FIN/FCO Report: No

Products Reference: Ultra Enterprise Internal Disk Board

Product Category: Server / Storage / SCSI IO

Product Affected: 

Systems Affected
------- ---------

Mkt_ID  Platform   Model   Description             Serial Number
------  --------   -----   -----------             -------------
E4000   E4000      ALL     Ultra Enterprise 4000         -
E4500   E4500      ALL     Ultra Enterprise 4500         -
E5000   E5000      ALL     Ultra Enterprise 5000         -
E5500   E5500      ALL     Ultra Enterprise 5500         -
E6000   E6000      ALL     Ultra Enterprise 6000         -
E6500   E6500      ALL     Ultra Enterprise 6500         -

X-options Affected    
--------- --------

Mkt_ID  Platform   Model   Description                         Serial Number
------  --------   -----   -----------                         -------------
X5161A     -         -     Internal Disk Board, 4.2 GB (2.1GBX2)     -

Parts Affected: 

Part Number   Description               Model
-----------   -----------              -------
501-3113-02   Disk Board without drives   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

WW StopShip: WW001#03519  (Purge)
   ECO: WO_13281
   LEAP: 948

Issue Description: 

At system power up on an Ultra Enterprise E4x00/5x00/6x00, the disk
board (Sun p/n 501-3113-02) does not turn on.  This problem may be seen
in the field if one of the following two scenario's occur:

  1. A disk board is added to a system with a pre-existing disk board.

  2. System is upgraded by adding other modules (CPU, I/O boards, etc).

POST will fail with 'SCSI_VDD' error message in DIAG mode.

Example of error message:

  0,0>IO BOARD 7 TESTED
  0,0>SYSTEM LEVEL TESTING
  0,0>Board 0 Cache Coherency Test
  0,0>    Multi-Processor Cache Coherence Test
  0,0>	Testing CPU MID 1
  0,0>	Testing CPU MID 4
  0,0>	Testing CPU MID 5
  0,0>	Testing CPU MID 8
  0,0>	Testing CPU MID 9
  0,0>Probing for Disk System boards
  0,0>Disk Board in slot 3 has a SCSI VDD failure
  0,0>Board 0 System Interrupts Test
  0,0>    System Interrupts Test
  0,0>Checking Power Supply Configuration
  0,0>Power is more than adequate, load 7 ps 5
  0,0>    Check Board Present Test
  0,0>    Board Present Interrupt Test
  0,0>POST Failed
  0,0>
  0,0>	System Board Status
  0,0>-----------------------------------------------------------------
  0,0> Slot   Board Status     Board Type      Failures
  0,0>-----------------------------------------------------------------
  0,0>  0  | Normal         | CPU/Memory  |
  0,0>  1  | Normal         | IO Type 2   |
  0,0>  2  | Normal         | CPU/Memory  |
  0,0>  3  | Online/failure | Disk Board  | SCSI_VDD
  0,0>  4  | Normal         | CPU/Memory  |
  0,0>  5  | Normal         | IO Type 4   |
  0,0>  6  | Normal         | IO Type 1   |
  0,0>  7  | Normal         | IO Type 4   |
  0,0> 16  | Normal         | Clock Board |
  0,0>-----------------------------------------------------------------

Root cause has been attributed to a load performance issue with the FDK
42W DC/DC converter (300-1109-02) on the Internal 4.2GB Disk Board.
This component part has been dash rolled to a -03 which adds a resistor
into the circuit.  The corrective action was implemented into
Enterprise Services Logistics via LEAP# 948 in late July 1998 based on
ECO# WO_13281 (released on June 5, 1998), which rolled the dash on the
Internal 4.2GB Disk Board from 501-3113-02 to 501-3113-03.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minute

Special Considerations: 

Corrective Action: 

Upon failure replace 501-3113-02 with 501-3113-03.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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