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                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 

FCO #: A0149-1

Status: inactive

Date: May/07/99

Keywords: 

Ultra 60 systems with 501-4450-11 motherboard, or -10 motherboard with Deviation sticker WO_14997, and 1GB of memory installed have a high probability of experiencing undetectable data corruption

Top FIN/FCO Report: Yes

Products Reference: Ultra 60

Product Category: Desktop / System Board

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
A23      A23          -     Ultra 60      (see COMMENTS)

X-options Affected:

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Parts Affected: 

Part Number   Description          Model
-----------   -----------          -----
501-4450-11   Ultra 60 motherboard   - 
501-4450-10   Ultra 60 motherboard (w/Deviation sticker WO_14997)   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

ECO: WO_15086, WO_15048
   WW StopShip: WW001#03564
   Deviation: WO_14799, WO_14997, WO_14962
   LEAP: 1018, 1023

Issue Description: 

Ultra 60 systems with the 501-4450-11 motherboard, or the 501-4450-10
with Deviation sticker WO_14997, and 1GB of memory installed have a
high probability of experiencing undetectable data corruption.

This could lead to corrupted application results and unstable system
operation.  All configurations using the affected motherboard have the
potential to experience such failures.

The -11 motherboards shipped on Deviation# WO_14799 in Ultra 60 systems
between February 24 and March 22, 1999 are affected.  Manufacturing has
purged all -11 motherboards and stopped shipping the -11 motherboard as
of March 22, 1999 via Worldwide Stopship WW001#03564.  No affected FRU
spares were ever shipped.  All affected -11 motherboards were shipped
out of Newark, CA.

In March 1999 approximately 200 501-4450-10 motherboards that shipped
out of Linlithglow on Deviation WO_14997 which are also affected, and
should be replaced if encountered.  Only 501-4450-10 motherboards with
the Deviation sticker, are affected.

Root cause, although still undetermined, has been addressed by cleaning up
a signal with the addition of a resistor-capacitor (RCNET,SMD,51OHM,27pf) 
circuit (Sun p/n 150-2565-01) to pin 8 of SOIC at location U2104,K8J5.  This 
corrective action was implemented in Sun Manufacturing via ECO# WO_15048 and
ECO# WO_15086 on April 22, 1999, and in Enterprise Services via LEAP_1018.

The only systems exempted from this fix are Ultra 60 systems that have
completed the Manufacturing process, and shipped new with 1GB of system
memory installed (Sun Manuf P/N 603-3232-01).

The NetraT product is not affected as none were shipped with the -11
motherboard or with the -10 via the deviation.

Implementation: 

---
  	| X |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	|   | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minutes

Special Considerations: 

Corrective Action: 

Replace 501-4450-11 with 501-4450-12 (or above)

 or 

 Replace 501-4450-10 (with Dev sticker WO_14997) with 501-4450-12 (or above).

Comments: 

Affected systems can be identified by their system serial number.  On
the left side of the system, towards the front edge, is a white label
with the systems serial number.  Sun authorized service providers
should be provided with affected serial number list.  This file is
located on the following FIN/FCO Proactive Swap Webpage URL;

 http://sdpsweb.EBay/FIN_FCO/Home_Page/FCO/FY96FCO_Categories/Swap_Programs.html

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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Supporting Documents:
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