| Document Audience: | INTERNAL |
| Document ID: | A0151-1 |
| Title: | SC2000 will fail Power-On Self-Test (POST) in extended mode with FDDI 5.0 SBus controllers installed. |
| Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | Fri Dec 24 00:00:00 MST 1999 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
FCO #: A0151-1
Status: inactive
Synopsis: SC2000 will fail Power-On Self-Test (POST) in extended mode with FDDI 5.0 SBus controllers installed.Date: Dec/24/99
Keywords:
SC2000 will fail Power-On Self-Test (POST) in extended mode with FDDI 5.0 SBus controllers installed
Top FIN/FCO Report: No
Products Reference: FDDI 5.0 SAS / DAS SBus Cards
Product Category: Networking / FDDI ; Software / Diagnostics
Product Affected:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- SS1000 ALL SPARCserver 1000(E) -
- SC2000 ALL SPARCcenter 2000(E) -
A11 Ultra 1 A11 Ultra Enterprise 1 -
A12 Ultra 1 A12 Ultra Enterprise 1E -
A14 Ultra 2 ALL Ultra Enterprise 2 -
- 4/15 ALL SPARCclassic -
- 4/30 ALL SPARCstation LX -
- SS5 ALL SPARCstation 5 -
- SS10 ALL SPARCstation 10 -
- SS20 ALL SPARCstation 20 -
- SS600 ALL SPARCserver 600 -
- E3000 ALL Ultra Enterprise 3000 -
- E3500 ALL Ultra Enterprise 3500 -
- E4000 ALL Ultra Enterprise 4000 -
- E4500 ALL Ultra Enterprise 4500 -
- E5000 ALL Ultra Enterprise 5000 -
- E5500 ALL Ultra Enterprise 5500 -
- E6000 ALL Ultra Enterprise 6000 -
- E6500 ALL Ultra Enterprise 6500 -
- E10000 ALL Ultra Enterprise 10000 -
X-options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X1025A - - FDDI 5.0 SAS, Single attach SBus controller
X1026A - - FDDI 5.0 DAS, Dual attach SBus controller
Parts Affected:
Part Number Description Model
----------- ----------- -----
370-3142-01 (605-1571) FDDI 5.0 SAS, Single attach SBus controller -
370-3143-01 (605-1572) FDDI 5.0 DAS, Dual attach SBus controller -
370-2339-02 (or below) FDDI 5.0 SAS, Single attach SBus controller -
370-2340-02 (or below) FDDI 5.0 DAS, Dual attach SBus controller -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
References:
ECO: ECO WO_14662, WO_15625
ECR: ECR14662
LEAP: 1043
BugId: 4156113
Esc: 515700
Issue Description:
SC2000 will fail Power-On Self-Test (POST) in extended mode with FDDI 5.0
SBus controllers installed with an unexpected data_access_exception error
which could cause the system to Watchdog Reset.
An example of this error is;
0A>C0 XPT Test
0A> C_0 BW,IOC
0A> XPT Read Write Test
0A>TEST FAILED - C0 XPT.XPT Read Write ID 36.2 LED 0x24
0A>Data Compare Error
address = 0200FFBC
expected = FFFFFFFF
observed = 00000000
During a Power-On Self-Test (POST), the SC2000 platform is unable to
make bus accesses. It was found that the SC2000, and possibly the
SS1000, hold the SBus in a reset mode while the host accesses the bus.
The FDDI adapter drives some bus signals during this time, causing
conflicts on the bus. THIS FAILURE MODE HAS NOT BEEN EXPERIENCED ON
ANY OTHER PLATFORM OTHER THAN THE SC2000.
The fix, new firmware for the FDDI 5.0 DAS/SAS cards, was released on
March 16, 1999 via ECO# WO_14662 which allows Enterprise Services to dash
roll both the 370-3142 and 370-3143 from -01 to -02. This fix was made
available in Enterprise Services via LEAP 1043 released on July 16, 1999.
The LEAP allows the 370-3142-02 and 370-3143-02 to be reworked and
remarked as 370-4045-01 and 370-4046-01.
Manufacturing plans to begin shipping the 370-4045-01 and 370-4046-01
boards on January 1, 2000.Implementation:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---Replacement Time Estimate:
30 minutes
Special Considerations:
Corrective Action:
Upon failure replace as follows;
370-2339-02 (or below) with 370-3142-02 or 370-4045-01
370-2340-02 (or below) with 370-3143-02 or 370-4046-01
370-3142-01 with 370-3142-02 or 370-4045-01
370-3143-01 with 370-3143-02 or 370-4046-01
Billing Type:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------Implementation Footnote:
________________________
i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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