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FCO #: A0158-1

Status: inactive

Date: Dec/17/99

Keywords: 

Ultra 60 systems shipped out of Sun UK may experience crystal reliability issues which results in mutliple failure types

Top FIN/FCO Report: No

Products Reference: Ultra 60 Motherboard Crystal Reliability

Product Category: Desktop / System Board

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
A23      A23        ALL     Ultra 60            -
N03      Netra       -      Netra T1125         -
N04      Netra       -      Netra T1120         -

X-options Affected:

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
N/A

Parts Affected: 

Part Number   Description         Model
-----------   -----------         -----
501-4450-13   Ultra 60 motherboard   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

DPCO: 159
   WW StopShip: WSS200#12964
   Process Alert: PA200#13004
   BugId: 4254643
   Esc: 521579

Issue Description: 

Ultra 60 systems shipped out of Sun UK may experience crystal reliability
issues which results in mutliple failure types as listed below.

Failure symptoms are varied, as all I/O devices or busses are potentially
affected but appear to occur (most predominantly) in humid environmental
conditions, with TTF's (time to fail) from hours up to several months.
 		
The reported failure symptoms are as follows;

  - At power ON, system is dead
  - After power on, no video (OBP hang when probe keyboard)
  - Booting disk failed due to following messages;

      Bad magic number in disk label
      Can't open disk label package

  - POST failed due to Psycho test or ecpptest
  
Only Solectron-UK (United Kingdom) built boards are affected because of a
Solectron Manufacturing process issue.  Affected Ultra 60 motherboards
are identifiable by both the "Made in UK" label on the motherboard and the
Solectron Trace ability (STARS) label (located by sun part number label)
with datecode between 4398 and 3399.  For Solectron Scotland built boards,
this label will begin with "SSL" followed by the STARS number.  Ultra 60
motherboards built in the United States are not affected.

Root cause analysis has determined that all failures are due to malfunction
of TDK ceramic resonators at location X2401(24MHz) and location X3001(16.6MHz).

Good boards can be identified by the StopShip label "WSS200#12964" on both the
board and the outside of the box, by the Deport Change Order label "DPCO#159"
on board stiffener bar, or by the Process Alert labels "PA200#13003" or
"PA200#13004".

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minutes

Special Considerations: 

Only Soletron UK built Ultra 60 motherboards with date codes between 4398 and
3399 are affected.

Corrective Action: 

Upon failure replace affected 501-4450-13 with 501-4450-13 (or above) not
built in the Uk, or having one of the following labels; 

  "WSS200#12964"
  "DPCO#159"
  "PA200#13003"
  "PA200#13004"

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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