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                               FIELD CHANGE ORDER
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FCO #: A0161-1

Status: inactive

Date: Mar/21/00

Keywords: 

Enterprise 10000 systems with (SunSwift) Cards could experience intermittent but fatal errors at power up

Top FIN/FCO Report: Yes

Products Reference: E10000 / SunFastEthernet (SunSwift) SBus Card

Product Category: Server / System Board; Networking / Ethernet

Product Affected: 

Mkt_ID   Platform   Model   Description        Serial Number
------   --------   -----   -----------        -------------

Systems Affected
------- --------
  -      E10000      ALL    Ultra Enterprise 10000   -

X-options Affected    
--------- --------
X1018A    -           -     SunFastEthernet (SunSwift)

Parts Affected: 

Part Number   Description                          Model
-----------   -----------                          -----
501-2739-05   SunFastEthernet (SunSwift) SBus Card   -
605-1568-03   SunFastEthernet (SunSwift) SBus Card   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

ECO: WO_09756
   DPCO: 172
   WW StopShip: WS001#3608
   BugId: 4251728
   Esc: 521348

Issue Description: 

Enterprise 10000 systems with SunFastEthernet Cards (Sun p/n 501-2739-05)
could experience system hangs, CRC Data errors, no network access or ethernet
interrupts.  System may fail POST.

Examples of possible error messages are...

1- After a power up during POST the following message could appear;

     Interrupt is in the wrong state

2- After a successful POST the following message could appear during the OBP;

     Can't clear FAS interrupts: Check SCSI Term. Power Fuse.
     sd st Resetting...

Root cause has been determined to be the result of a new supplier in
Malaysia who began supplying product to Sun on July 1, 1999 but did not
incorporate rework as described in ECO# WO_09756.

Below shows the affected supplier date codes ranges and the quantities
associated with those ranges.

Supplier Date Code/Serial Number/Serial numbers;

From		To	        Qty
----		--	        ---
5012739154211   5012739156000	1790
5012739157501   5012739158500	1000
5012739159501	5012739160000	500
5012739160001	5012739162000	2000
5012739166001	5012739166920	920
5012739167001	5012739167063	64
5012739167137	5012739167582	446
				----
		TOTAL QTY	6720

Corrective action was taken in Sun Manufacturing on October 1, 1999 via
StopShip WS001#3608.  Therefore, only SunFastEthernet Cards made in Malaysia
between July 1, 1999 and October 1, 1999 are affected.  Corrective action
was taken in Enterprise Services by issuing DPCO_172 on January 10th, 2000.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	| X | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	|   | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

60 minutes

Special Considerations: 

Corrective Action: 

Upon failure or request replace 501-2739-05 SunFastEthernet Card in the
affected serial number ranges AND made in Malaysia with a 501-2739-05
not made in Malaysia or having StopShip Label "WS001#3608" or with a
501-2739-05 outside of the affected serial number range.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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Supporting Documents:
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Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.Central/.
  
* From there, follow the hyperlink path of "SunService Documentation" and 
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Internet Access:
_______________
 
* Access the top level URL of https://infoserver.Sun.COM


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General:
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