| Document Audience: | INTERNAL |
| Document ID: | A0162-1 |
| Title: | StorEdge A1000 and D1000 (Dilbert) power supplies fail with amber LED. |
| Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | Thu Mar 09 00:00:00 MST 2000 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
FCO #: A0162-1
Status: inactive
Synopsis: StorEdge A1000 and D1000 (Dilbert) power supplies fail with amber LED.Date: Mar/09/00
Keywords:
StorEdge A1000 and D1000 (Dilbert
Top FIN/FCO Report: Yes
Products Reference: Power Supply, StorEdge A1000 / D1000
Product Category: Storage / A1000; Storage / D1000
Product Affected:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A14 - Ultra Enterprise 2 -
- A21 - Ultra 5 -
- A22 - Ultra 10 -
- A23 - Ultra 60 -
- A27 - Ultra 80 -
- N04 - Netra t 1120 -
- N03 - Netra t 1125 -
- E250 - Ultra Enterprise 250 -
- E450 - Ultra Enterprise 450 -
- E3000 - Ultra Enterprise 3000 -
- E3500 - Ultra Enterprise 3500 -
- E4000 - Ultra Enterprise 4000 -
- E4500 - Ultra Enterprise 4500 -
- E5000 - Ultra Enterprise 5000 -
- E5500 - Ultra Enterprise 5500 -
- E6000 - Ultra Enterprise 6000 -
- E6500 - Ultra Enterprise 6500 -
- E10000 - Ultra Enterprise 10000 -
X-options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A1000 ALL StorEdge A1000 -
- D1000 ALL StorEdge D1000 -
- A3000 ALL StorEdge A3000 -
- A3500 ALL StorEdge A3500 -
Parts Affected:
Part Number Description Model
----------- ----------- -----
300-1340-03 360 watt power supply (FDK PEX737-30) -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
References:
WW StopShip: WS001#03610
DPCO: 175
SunAlert: 4303347
URL: 4303347http://sunalert.central/docs/sunalerts/.html
Issue Description:
Storage A1000 or D1000 (Dilbert) Power supplies fail with amber LED. Since
the Storage A1000 or D1000 has two power supplies and are redundant, the
system will continue to run with one failed power supply.
A total of 7217 affected Dilberts shipped with 14,434 affected power
supplies between June 1998 and October 1999. It is estimated that 66%
of these 7217 Dilberts will experience a power supply failure due to this
issue within three years from the time they are put into service.
The root cause has been determined to be capacitors C13 and/or C14 which
open due to corrosion of the aluminum tab inside the body of capacitor.
This condition is caused by Chlorine contamination from the capacitor
vendor manufacturing process.
The vendor put corrective action in place at the end of October 1999 and
provided an affected power supply date code/serial number range of between
9752100001 and 9814115000. Manufacturing put corrective action in place
on November 22, 1999 via Worldwide StopShip/Purge WS001#03610. Enterprise
Services put corrective action in place by implementing a purge based on
the Worldwide StopShip/Purge WS001#03610, and by issuing DPCO_175 on
February 14th, 2000.
Good material within the affected date code/serial number range can be
identified by the presence of a StopShip label "WS001#03610" located near
the part number.
Implementation:
---
| | MANDATORY (Fully Pro-Active)
---
---
| X | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| | UPON FAILURE
---Replacement Time Estimate:
45 minutes
Special Considerations:
Field Engineers should check all E10000 systems with an internal D1000
or A1000 for a failed power supply (Amber LED) as soon as possible to
avoid unnecessary system down time. Then check for any affected power
supply serial numbers as described in the Corrective Action section.
Field Engineers should proactively check both power supplies in our
Gold and Platinum installed base, and at the next service call on all
other systems.
Power supplies must be removed from system to determine if affected
by checking the power supply's serial number against the affected
range listed under Problem Description above.
Power supplies are hot-pluggable so they can be replaced one at a
time while the system is running, assuming both power supplies are
working. If an amber LED is showing on one of the power supplies
replace that unit first, then remove and check the other power supply.
Corrective Action:
Upon failure or request;
replace power supplies (p/n 300-1340-03) that are within the affected
date code/serial number range 9752100001 to 9814115000
with
300-1340-03 having StopShip label "WS001#03610" or with 300-1340-03
outside of the affected date code/serial number range.
On E10000 systems;
proactively replace power supplies (p/n 300-1340-03) that are within the
affected date code/serial number range 9752100001 to 9814115000
with
300-1340-03 having StopShip label "WS001#03610" or with 300-1340-03
outside of the affected date code/serial number range.
Comments:
For replacement procedures please reference Chapter 3 of the Sun Storage
A1000 and D1000 Installation, Operations, and Service Manual (Sun part
number 805-2624-10), which is located on EDIST via the following URL;
http://edist.Central.Sun.COM/smcc/doc/805/805-2624-10/ps/
Billing Type:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
--------------------------------------------------------------------------Implementation Footnote:
________________________
i) In case of Mandatory FCOs, Enterprise Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Enterprise Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
the necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Supporting Documents:
____________________
Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.Central/.
* From there, follow the hyperlink path of "SunService Documentation" and
click on "FIN & FCO attachments", then choose the appropriate folder,
FIN or FCO. This will display supporting directories/files for FINs or
FCOs.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
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General:
________
Send questions or comments to finfco-manager@Sun.COM
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