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- Sun Proprietary/Confidential: Internal Use Only -
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                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 

FCO #: A0166-1

Status: inactive

Date: Apr/20/00

Keywords: 

When installing the DDS-3 tape drive option (X6286A) in either a E420R or E220R will find that the peripheral D.C. power cable is short by 3-inches

Top FIN/FCO Report: No

Products Reference: DDS-3 Tape Drive power cable

Product Category: Server / Power ; Desktop / Power

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Systems Affected
------- --------
A33-AA   E420R       -      Enterprise 420R     -
A34-AA   E220R       -      Enterprise 220R     -

X-options Affected    
--------- --------
X6286A    -          -      4mm DDS3 tape       -

Parts Affected: 

Part Number   Description      Model
-----------   -----------      -------
530-2864-02   D.C. Power Cable   -


(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

ECO: WO_16869
   Manual: 806-1082-10  Sun Enterprise 420R Product Notes
   Manual: 806-1083-10  Sun Enterprise 220R Product Notes
   Manual: 806-1080-10  Sun Enterprise 420R Server
   Manual: 806-1081-10  Sun Enterprise 220R Server
   Manual: 806-1079-10  Sun Enterprise 220R Owners Guide
   Manual: 806-1078-10  Sun Enterprise 420R Owners Guide

Issue Description: 

When removing the pre-installed CD-ROM drive and installing the DDS-3 tape
drive option (X6286A) in either the Enterprise 420R or Enterprise 220R
chassis you will find that the peripheral D.C. power cable (530-2864-02)
is too short to allow the tape drive to be connected to D.C. power.

All Enterprise 420R or Enterprise 220R systems which shipped prior to
February 22, 2000 are affected when the DDS-3 tape drive option is to
be installed.

Root cause determined that the D.C. power cable (530-2864-02) was too short
to connect up to the DDS-3 tape drive option and the power cable had to be
lengthened by 3-inches and dash rolled to -03.

Corrective action was implemented in Manufacturing on February 22, 2000
by releasing the longer D.C. power cable (530-2864-03) in the Enterprise
420R and Enterprise 220R chassis via ECO# WO_16869.

Corrective action was implemented in Enterprise Services by making a
D.C. power cable extender cable (530-2502-01) available as a FRU via
ECO# WO_11259.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
        | X |   UPON FAILURE
	 ---

Replacement Time Estimate: 

30 minutes

Special Considerations: 

Corrective Action: 

When installing the DDS-3 tape drive option;

  Install the D.C. power cable extender (530-2502-01)
  
  or
  
  Replace the peripheral D.C. power cable (530-2864-02) with the
  longer peripheral D.C. power cable (530-2864-03).

Reference the appropriate service manual listed above in the References
section via Edist.Central at the following URL;

   http://edist.central/smcc/doc/806/index-1.html

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
     the necessary corrective actions as and when they are required.

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