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                          FIELD CHANGE ORDER
           (For Authorized Distribution by Customer Service)

FCO #: A0171-1

Status: inactive

Date: Oct/13/00

Top FIN/FCO Report: No

Products Reference: Power Supply, SunFire

Product Category: Server / Power

Product Affected: 

Mkt_ID   Platform   Model   Description       Serial Number
------   --------   -----   -----------       -------------
Systems Affected
------- --------
E4500    E4500      ALL     Ultra Enterprise 4500   -
E5500    E5500      ALL     Ultra Enterprise 5500   -
E6500    E6500      ALL     Ultra Enterprise 6500   -

X-options Affected    
--------- --------
X956A      -         -      56-inch Enterprise Expansion Cabinet   -

Parts Affected: 

Part Number   Description         Model
-----------   -----------         -------
300-1301-03   Power Supply, 184W    -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

DPCO: 199
   WW StopShip: WSS200#14533
   DOC: 805-2632-10  Sun Enterprise 6500/5500/4500 Systems Reference Manual
   URL: http://edist.Central.Sun.COM/smcc/doc/805/805-2632-10/ps/

Issue Description: 

The SunFire Power Supply (p/n 300-1301-03) can cause false error messages
to be reported when running POST, prtdiag, or during system boot-up.  The
Power Supply Amber LED will be OFF and the Green LED will be ON, which 
indicates that the Power Supply is functioning normally.  Other than
these false error messages there is no impact to the operation of the
system.  Examples of these power supply failure messages are given in the 
SYMPTOMS section below.

Root cause has determined that the internal cable from the PCB to the front
panel LEDs was mis-routed and wedged between the heatsink and the input
capacitor.  This cable is picking up switching noise and causing the
transistor (Q53) to oscillate the PCMFAIL_L signal from about 0.5 volts to
about 3 volts at a 5 microsecond period.

This mis-routing was determined to be a process issue at the vendor and only
affects power supplies (p/n 300-1301-03) with date codes of 0016 to 0027.
The power supply date code can be checked by reading the bar-code label
as follows;

  Check second line for Sun part number.  If 300-1301-03 check first line.
  
  First line format is vvvvvvv-yywwssssss where vvvvvvv is the vendor code,
  yyww is the date code (yy is year, ww is week), and ssssss is the serial
  number.
  
  Examples: 0016164-0020C24781  (affected power supply)
  
            0016164-0028C25673  (power supply is not affected)
            
  If a power supply in the affected date code range has the Worldwide 
  StopShip/Purge Label "WSS200#14533" it should be considered good.

It is estimated that only 685 power supplies were shipped out of Sun
Manufacturing, in the above affected systems and as FRUs, from April 10, 2000
to July 10, 2000.  Sun Manufacturing was unable to provide affected system
serial numbers or a range of system serial numbers that might be affected.

Although no affected power supplies were shipped with any Enterprise Server
E3000, E4000, E5000 or E6000 systems, they may have been installed in one of
these systems as a result of field service replacement activity.

Corrective action was implemented in Sun Manufacturing on July 10, 2000 via
Worldwide StopShip/Purge WSS200#14533.  Corrective action was taken in 
Enterprise Services on September 18, 2000 via Depot Change Order (DPCO) 199.

SYMPTOMS
--------
(NOTE: This section has been abridged to only show messages relevant to 
       Power Supply error messages.  Actual messages will more verbose.) 

1. From POST
------------
  0,0>Peripherial Power Supply PPSS_0 Failed
  0,0>Checking Power Supply Configuration
  0,0>Power is more than adequate, load 6 ps 4
  0,0>
  0,0>	System Environmental Status
  0,0>-----------------------------------------------------------------
  0,0> Slot  Board Type    Temp   PS Stat      Perph PS
  0,0>-----------------------------------------------------------------
  0,0>  0  |+CPU/Memory  | <33  | PS0 OK     | PP0 FAIL   |
  0,0>  1  |+IO Type 4   | <42  | PS1 OK     |            |
  0,0>  2  |+CPU/Memory  | <33  | PS2 OK     |            |
  0,0>  3  |+IO Type 4   | <49  | PS3 OK     |            |
  0,0>  4  |+CPU/Memory  | <33  |            |            |
  0,0>  5  | Empty       |      |            |            |
  0,0>  6  |+CPU/Memory  | <33  |            |            |
  0,0>  7  | Empty       |      |            |            |
  0,0> 16  | Clock Board | <30  |            |            |
  0,0>-----------------------------------------------------------------
  0,0>POST Failed
  0,0>
  0,0>	System Board Status
  0,0>-----------------------------------------------------------------
  0,0> Slot   Board Status     Board Type      Failures
  0,0>-----------------------------------------------------------------
  0,0>  0  | Normal         |+CPU/Memory  |
  0,0>  1  | Normal         |+IO Type 4   |
  0,0>  2  | Normal         |+CPU/Memory  |
  0,0>  3  | Normal         |+IO Type 4   |
  0,0>  4  | Normal         |+CPU/Memory  |
  0,0>  5  | Not installed  |             |
  0,0>  6  | Normal         |+CPU/Memory  |
  0,0>  7  | Not installed  |             |
  0,0> 16  | Online/failure | Clock Board | PPS_DC_FAIL
  0,0>-----------------------------------------------------------------


2. From Unix boot
-----------------
  environment4 is /fhc@2,f8800000/environment@0,400000
  environment5 is /fhc@6,f8800000/environment@0,400000
  WARNING: Peripheral Power Supply Failing
  clock-board0 is /central@1f,0/fhc@0,f8800000/clock-board@0,900000
  sysctrl0: Key switch is not in the secure position
  ac0 is /fhc@0,f8800000/ac@0,1000000
  ac1 is /fhc@4,f8800000/ac@0,1000000
  ac2 is /fhc@8,f8800000/ac@0,1000000


3. From prtdiag
---------------
  ->lb001# prtdiag -v
  System Configuration: Sun Microsystems  sun4u 8-slot Sun Enterprise E4500/E5500
  System clock frequency: 100 MHz
  Memory size: 8192Mb

  Detected System Faults
  ======================
  Unit 0 Peripheral Power Supply failure
          Detected Tue Jul 25 10:10:24 2000
  PROM detected failure
          Detected Tue Jul 25 10:10:24 2000

  Most recent AC Power Failure:
  =============================
  Tue Jul 25 09:35:16 2000

  ========================= Environmental Status =========================
  Power Supplies:
  ---------------
  Supply                        Status
  ---------                     ------
  0                                OK
  1                                OK
  2                                OK
  3                                OK
  PPS                              FAIL
      System 3.3v                  OK
      System 5.0v                  OK
      Peripheral 5.0v              OK
      Peripheral 12v               OK
      Auxilary 5.0v                OK
      Peripheral 5.0v precharge    OK
      Peripheral 12v precharge     OK
      System 3.3v precharge        OK
      System 5.0v precharge        OK
  AC Power                         OK

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---

Replacement Time Estimate: 

0.50 hours

Special Considerations: 

Corrective Action: 

If any of the above error messages are observed, the Sun Authorized
Service Representative should visually inspect the power supply's
LED status indicators.  If the LED's indicate normal operation
(Green is ON and Amber is OFF), the power supply is one of the affected 
parts.   It should be replaced at customer request but may be left
in the system.  Leaving the power supply in the system will not have
any impact on system operation. 

If the LED's indicate a true error condition (Green is OFF or Amber is ON), 
the power supply is not one of the affected parts but should be replaced
as defective.

When replacing one of the affected power supplies, 
replace 300-1301-03 (in the affected date code range) with

a) 300-1301-03 (or above) outside of the affected date code range,

or

b) 300-1301-03 (or above) having the Worldwide StopShip/Purge Label
   "WSS200#14553",

or

c) 300-1301-03 (or above) having the Depot Change Order Label "DPCO#199".

Note:  For proper power supply replacement procedures refer to the 
       Sun Enterprise 6500/5500/4500 Systems Reference Manual
       (Sun p/n 805-2632-10) which can be located on EDIST via the
       URL listed in the REFERENCES section above.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

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browser as follows:
 
SunWeb Access: 
______________
 
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
_______________________
 
* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
____________________
 
Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.Central/.
  
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder,  
  FIN or FCO.  This will display supporting directories/files for FINs or
  FCOs.
   
Internet Access:
_______________
 
* Access the top level URL of https://infoserver.Sun.COM


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