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- Sun Proprietary/Confidential: Internal Use Only -
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                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

FCO #: A0181-1

Status: active

Date: Jun/29/2001

Keywords: 

Sun Blade 1000 workstations with 128MB DIMMs may have intermittant Single Bit Correctable Errors

SunAlert: N

Top FIN/FCO Report: No

Products Reference: SunBlade 1000 Memory

Product Category: DeskTop / Memory

Product Affected: 

Mkt_ID   Platform   Model    Description      Serial Number
------   --------   -----    -----------      ------------
Systems Affected
------- --------
  -        A28        -      Sun Blade 1000         -

X-Options Affected
--------- --------

Parts Affected: 

Part Number    Description                  Model
-----------    -----------                  -----
501-4489-06    ASSY TSTD SDRAM DIMM 128       -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

Manual: 805-4496-10    SunBlade 1000 Service Manual
  Manual: 806-7837-11    SunBlade 1000 DIMM Installation Manual
  WWStopShip:  WSS001#03695.A2
  DPCO: 250

Issue Description: 

SunBlade 1000 workstations shipped between October 1, 2000 and November 20, 2000
with 128MB Mitsubishi DIMMs installed may experience intermittant ECC Memory
Errors.  Only DIMMs within serial number range 037Axxxx to 045Axxxx are affected.
Reference the following postscript file for a complete list of theaffected serial
numbers;

http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0181-1_Dir/181serial.ps

Below is a typical unix error message when a correctable error occurs;

  gg010 SUNW,UltraSPARC-III:    ECC Data Bit 82 was corrected
  gg010 unix: Softerror: Intermittent ECC Memory Error, on J0100,
  Memory controller 0

Error Correcting Code (ECC) on the DIMM insures there will be no data corruption.

Root cause determined the supply vendor had a machine maintenance problem
which caused particle defects for a specific DIMM datecode of 031151D.  The
supply vendor has incorporated a low-voltage margin test.

Although approximately 300 SunBlade 1000 systems shipped in the affected
timeframe, 117 of these systems were screened, leaving approximately 183 systems
still affected.  Of these, approximately 50 percent shipped with 128MB DIMMs, and
the majority of these were shipped only in the United States.  No affected xoptions
or FRUs were shipped out of manufacturing.  A Depot Process Change Order (DPCO 250)
was released on June 29, 2001 instructing the field to screen for and scrap
affected material.

Screened (good) systems, shipped in the affected timeframe, will have a Worldwide
StopShip/Purge label as follows;  WSS001#03695.

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.0 hours

Special Considerations: 

Corrective Action: 

Upon Failure replace 501-4489-06 identified as Mitsubishi and having
DIMM date code 031151D with 501-4489-06 (or above) having DIMM date
code other than 031151D, or with a 501-4489-06 (or above) having a
Worldwide StopShip/Purge label "WSS001#03695".

Use the below information to identify affected Systems and DIMMs.

Identifying Affected Systems
----------------------------

Locate the part number/serial number tag on the back of the system.
If the system serial number is between 037Axxxx and 045Axxxx the
system could be affected.  Only systems with a serial number having
an A as the 4th digit (meaning the system shipped from Aston, UK) are
affected.  Systems with a serial number having an F or C as the 4th
digit are not affected.

Identifying Affected 128MB DIMMs;
--------------------------------

Look for a small white manufacturing label located on the DIMM that shows
the Mitsubishi symbol, followed by the word "Japan", then a series of
numbers.  If those numbers are 031151D the DIMM is affected.  If those
numbers are anything else the DIMM is not affected.

The below links show a picture of the white label on an unaffected
Mitsubishi DIMM and a Samsung DIMM;

 http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0181-1_Dir/Mitsubishi.jpg

 http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0181-1_Dir/Samsung.jpg

Samsung DIMMs say "Samsung" and are not affected.

Please refer to the SunBlade 1000 Service Manual (805-4496-10), Section 8.5
for DIMM replacement instructions.  This manual can be located on EDIST at
the following URLs;

 http://edist.Central/smcc/doc/805-4496-10/ps/
  
 http://edist.UK/smcc/doc/806/805-4496-10/ps/

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement

     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
____________________

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be
accessed internally at the following URL: http://edist.Central/.

* From there, follow the hyperlink path of "SunService Documentation" and
  click on "FIN & FCO attachments", then choose the appropriate folder,
  FIN or FCO.  This will display supporting directories/files for FINs or
  FCOs.

Internet Access:
_______________

* Access the top level URL of https://infoserver.Sun.COM

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General:
________

Send questions or comments to finfco-manager@sdpsweb.EBay

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