| Document Audience: | INTERNAL |
| Document ID: | A0182-2 |
| Title: | Systems with 18.2GB and 36GB IBM disk drives may experience higher than expected failure rate. |
| Copyright Notice: | Copyright © 2007 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | Mon Feb 07 00:00:00 MST 2005 |
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FIELD CHANGE ORDER
(For Authorized Distribution by Sun Services)
FCO #: A0182-2
Status: inactive
Synopsis: Systems with 18.2GB and 36GB IBM disk drives may experience higher than expected failure rate.Date: Feb/07/2005
Top FIN/FCO Report: No
PRODUCT REFERENCE: 18.2GB / 36GB IBM disk drives
Product Category: Storage / Disk
Product Affected:
Systems Affected:
------- --------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- Anysys - System Platform Independent -
X-Options Affected
--------- -------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- - - - -
Parts Affected:
Part Number Description
----------- -----------
540-4520-01 DRV ASSY 36GB 1 SCSI SPUD&PLAT - - -
540-4178-01 DRV ASSY 18GB 10K 1 SCSI W/SPU - - -
540-4177-01 DRV ASSY 18GB 10K 1 SCSI W/SPU
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
Disk IBM DDYST36950 - - -
Disk IBM DDYST18350 - - -
References:
BugID: 4490041
SunAlert: 40130
WWStopShip: P200-20006
DPCO: 278.A
FIN: I0724-2
ESC: 541752 ics/ p/ 2hr/ 2 failed A3500 18GB hdds
Issue Description:
IBM Discovery model disk drives installed in Sun systems may experience
higher than expected failure rate under certain circumstances, due to Head
Disk Interference (HDI). This reliability issue can negatively impact
customer operations.
This issue only affects IBM Discovery 18GB and 36GB drives with the
following part numbers:
---------------------------------
| Sun P/N | Vendor Model Number |
|===========+=====================|
| 540-4520 | IBM DDYST36950 |
| 540-4177 | IBM DDYST18350 |
| 540-4178 | IBM DDYST18350 |
---------------------------------
When this isue occurs, the following error code indicates that a drive
has failed due to an HDI occurrence: "Sense Code 02x04".
Sample error messages:
/sbus@7,0/QLGC,isp@0,10000/sd@1,0 (sd46):
Error for Command: write Error Level: Fatal
Sense Key: Hardware Error
ASC: 0x2 (no seek complete), ASCQ: 0x0, FRU: 0x0
10098107 c1t8d0 540-4178-01 DDYS-T18350 01061XE682
/sbus@7,0/QLGC,isp@0,10000/sd@1,0 (sd46):
Error for Command: read Error Level: Fatal
Sense Key: Vendor Unique
ASC: 0x80 (), ASCQ: 0x0, FRU: 0xa
10102117 c2t10d0 540-4178-01 DDYS-T18350 01061XE522 108305
/sbus@7,0/QLGC,isp@0,10000/sd@a,0 (sd54):
Error for Command: read Error Level: Fatal
Sense Key: Media Error
ASC: 0x11 (unrecovered read error), ASCQ: 0x0, FRU: 0x0
10102117 c1t5d0 540-4178-01 DDYS-T18350 01061XE630 108305
/sbus@3,0/QLGC,isp@0,10000/sd@0,0 (sd15):
Error for Command: write Error Level: Fatal
Sense Key: Media Error
ASC: 0x3 (peripheral device write fault), ASCQ: 0x0, FRU: 0x0
10088635 c2t13d0 540-4178-01 DDYS-T18350 01061XE750
/sbus@6,0/QLGC,isp@1,10000/sd@d,0 (sd42):
Error for Command: load/start/stop Error Level: Retryable
Sense Key: Not Ready
ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x0
10096449 c2t9d0 540-4178-01 DDYS-T18350 01061XE634
ROOT CAUSE ANALYSIS:
When the drives are subjected to excessive idle time (several hours),
the Head Air Bearing Surface (ABS) may pick up excessive disk
lubricant in the cavity of the ABS. This buildup of excessive
lubricant results in unstable flying characteristics with the ultimate
outcome of Head Disk Interference (HDI) and subsequent drive failures.
The fix is to use non-IBM drives for the affected part numbers listed
in this FCO.
Corrective action was implemented in Manufacturing by purging all suspect
IBM Drives via Worldwide Purge P200-20006 issued on August 25, 2001.
Corrective Action was put in place in Enterprise Services via DPCO# 278
on Janurary 24, 2002.Implementation:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
Replacement Time Estimate:
0.5 hours
Special Considerations:
This FCO will have a time zone phased relaease based on material
readiness as follows:
Readiness Date
--------------
US/Canada Feb/07/2005
Ltn America Dec/23/2004
EMEA Feb/07/2005
APac Nov/30/2004
Japan Nov/30/2004
The above dates represent when each time zone has determined that
it will be materially ready to support this FCO.
Corrective Action:
Upon failure per above described failure mode, replace as follows;
replace 540-4177-01 (IBM Only) with 540-4177-01 (Non IBM)
replace 540-4178-01 (IBM Only) with 540-4178-01 (Non IBM)
replace 540-4520-01 (IBM Only) with 540-4520-01 (Non IBM)
IDENTIFICATION OF AFFECTED PARTS (how to):
For all systems, to determine if a system has one of these affected IBM
Discovery drives, do one of the following:
. If the system is down, run the "probe-scsi" command from the "ok"
prompt.
. If the system is up, run the "format" command.
. If Explorer has run, check the file /opt/SUNWexplorer/bin/diskinfo.
For A1000/A3x00 Arrays attached to a host, an alternative would be to
run one of the two following commands:
A. run #/usr/lib/osa/bin/drivutil -i
Ex: #/usr/lib/osa/bin/drivutil -i c1t0d0
B. From RM6 GUI,
RM6 GUI -> Configuration -> Module -> Profile -> drivesComments:
None
________________________________________________________________________
NOTE: FCO Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------
If a Radiance case involves the application of an FCO to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
o Select "Field Change Order" in the REFERENCE TYPE field.
o Enter FCO ID number in the REFERENCE ID field.
For example; A0222-1.
If possible, include additional details in the REFERENCE SUMMARY field
(ie. Upgrade complete, customer declined, etc.)
________________________________________________________________________
Implementation Notes
--------------------
In case of "Mandatory" FCOs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.
For "Controlled Proactive" FCOs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts, as required.
For "Upon Failure" FCOs, Sun Services and partners will implement
the necessary corrective actions as the need arises.
The CIC process must be used for proactive hardware replacement
requests when an FCO is classified as "Upon Failure".
Billing Information
-------------------
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on specified
Warranty deliverables for the affected product.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
________________________________________________________________________
All FCO documents are accessible via Internal SunSolve. Type "sunsolve"
in a browser and follow the prompts to Search Collections.
For questions on this document, please email:
finfco-manager@Sun.com
The FIN and FCO homepage is available at:
http://sdpsweb.central/FIN_FCO/index.html
For more information on how to submit an FCO, go to:
http://sunwebcollab.central.sun.com:80/gm/folder-1.11.699489
To access the Service Partner Exchange, use:
https://spe.sun.com
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