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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            
            

FCO #: A0187-1

Status: inactive

Date: Jan/08/2002

SunAlert: Y

Top FIN/FCO Report: Yes

Products Reference: Sunfire 3800 / cPCI Cards

Product Category: Server / System Box.

Product Affected: 

Mkt_ID   Platform   Model     Description      Serial Number
------   --------   -----     -----------      -------------
Systems Affected:
------- --------
  -       S8          -       Sun Fire 3800          -

X-Options Affected
--------- -------
X1232A     -          -       10/100 + SCSI 3U Compact PCI Adapter   -

Parts Affected: 

Part Number            Description                            Model
-----------            -----------                            -----
501-5570-06(Or Less)   10/100 + SCSI 3U Compact PCI             -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

LEAP: 1716
  SunAlert: 40804
  BugID: 4478359 
  WWStopShip: P001-20002.A1
  ESC: 5312989 
  ECO: WO_21698

Issue Description: 

Change History 
--------------
A0187-1

 Date Modified: Feb/12/2003
 Updates: PLANNED IMPLEMENTATION COMPLETION DATE added

--------------

Sun Fire 3800 systems with cPCI cards installed will initially PANIC.
Then, upon reboot, system will run fine for some period of time, but
PANICs could happen more often, requiring more frequent re-boots.

An example of an "error message" that may be seen as a result of system
panic is as follows:

  panic : CPU11 Privileged Bus Error: AFSR 0x00100800.00000000 AFAR
  0x00000630.0d808000

AND/OR

  panic : reboot after panic: pcisch-4: pci bus 2 error(s)!

AND/OR other miscellaneous SCSI or ethernet errors relating to these cards.

A limited number of cPCI cards shipped between April 23, 2001 and July
31, 2001 are affected.

Root Cause determined that carbon contamination resistance was found
that lowers the amplifier gain and causes the oscillator to fail.  In
addition, heat will also lower the amplifier gain.  Therefore,
contaminated parts should fail more frequently at elevated temperatures
and during power up.

Corrective action was put in place in Manufacturing by dash rolling part
number 501-5570-06 to 501-5570-07 via ECO WO_21698 on August 10, 2001.
Corrective action was put in place in Enterprise Services via LEAP# 1716
as of August 13, 2001.

Parts Affected: 

January 31, 2005

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.5 hours

Special Considerations: 

CUSTOMER LETTER - Reference the following URL for a Sun Legal approved
                  Customer Letter;

 http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0187-1_Dir/CustLtr-final

CUSTOMER LIST - Reference the following URL for a list of affected customer
                shipments;

 http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0187-1_Dir/part_number_report_pordfil_092401_143056.lst

Corrective Action: 

Proactively replace affected cPCI cards as follows;

  replace 501-5570-06 with 501-5570-07

Comments: 

No software detection of a cPCI card dash level is available.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
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SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to finfco-manager@Sun.COM

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