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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)

FCO #: A0190-1

Status: inactive

Date: Mar/05/2002

SunAlert: Y

Top FIN/FCO Report: Yes

Products Reference: Sunfire 3800 / cPCI Cards

Product Category: Server / System Component

Product Affected: 

Mkt_ID   Platform   Model     Description      Serial Number
------   --------   -----     -----------      -------------
Systems Affected:
------- --------
-         S8            -       Sun Fire 3800         -

X-Options Affected
--------- -------
X4040A   Sun Fire 3800     -      cPCI I/O Assembly       -

Parts Affected: 

Part Number            Description                            Model
-----------            -----------                            -----
540-4591-02(Or Less)                  cPCI I/O Board              -

References: 

LEAP:   1861.A
ECO:    W0_22192
BugID:  4495154
Manual: 805-7363-11 Sun Fire 6800/4810/4800/3800 Systems Service Manual
Manual: 806-2951-10 Sun Fire 3800 System CompactPCI I/O Assembly
	Installation Guide
Sun Alert: 43201

Issue Description: 

Change History 
--------------
A0190-1

 Date Modified: Feb/12/2003
 Updates: PLANNED IMPLEMENTATION COMPLETION DATE changed 
 	  from Mar/01/2003 to Jan/31/2005

--------------

The Sunfire 3800 with a CompactPCI I/O Assembly installed may not correctly
respond to system commands required for dynamic reconfiguration and hot
swapping of individual cards.

The root cause was determined to be a false pulse problem with the PCI SERR_L
signal and interrupt signals for 3.3VIO CompactPCI slots (#0 & #1) during 
resets, power-on and hotswap insertions.

To Identify this problem online follow the instructions below;

In ScApp versions 5.11.X or 5.12.5 no identification of the cPCI I/O Assembly
(Sun p/n 540-4591-02) is possible.  With ScApp version 5.12.6 or higher the
Sun Fire 3800 prints out warning messages when a 540-4591-02 cPCI I/O 
Assembly
is in the system.

 1. Visually inspect for affected cPCI I/O Assembly (540-4591-02) by looking
    for purple ejectors.  A good cPCI I/O Assembly (540-4591-03) will have
    white markings on the purple ejectors, which indicate to unscrew the four
    locking screws of the cPCI assembly before using the ejectors.  Reference
    the following URL for a picture of the ejectors;

        http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0190-1_Dir/ejector.JPG

 2. If cPCI cards are inserted into a 540-4591-02 cPCI I/O Assembly the
    card will NOT power-on.  To get the card recognized and powered on
    the Operating System has to be rebooted or a reset at OBP level must
    be performed.

 3. Once the customer has upgraded to ScApp version 5.12.6, which supports
    dynamic reconfiguration and hot swapping of cPCI cards, warning messages
    are printed indicating that the cPCI I/O Assembly doesn't support the
    hotswapping of cPCI cards.

    During POST a 540-4591-02 cPCI I/O Assembly is indicated by :

Testing IO Boards ...
{/N0/IB6/P0} Passed
{/N0/IB6/P1} Passed
Nov 08 16:58:23 heslab-16 Domain-A.SC: /N0/IB6: DR is not fully supported on
this I/O assembly.  Please contact your Sun service representative.
{/N0/IB8/P0} Passed
{/N0/IB8/P1} Passed
Nov 08 16:58:29 heslab-16 Domain-A.SC: /N0/IB8: DR is not fully supported on
this I/O assembly.  Please contact your Sun service representative.
Testing domain ...
Entering OBP ...

      The system comes up fine with all the functionality which is needed
      to run the operating system with the F540-4591-02 cPCI assembly.
      Only the cPCI card DR functionally is limited.

   2. During an attempt to disconnect a cPCI card the following message is
      printed on the Domain console :

# cfgadm -c disconnect pcisch4:sg8slot3
Nov 12 14:44:19 sp6-sc0 Domain-A.SC: /N0/IB8: DR is not fully supported on 
this I/O assembly.  Please contact your Sun service representative.
Nov 12 14:42:51 sp6-a sghsc: NOTICE: sghsc1: node 0 / board 8 slot 3 
unconfigured
#

Corrective Action was made available via ECO WO_22192 on November 09, 2001
by releasing part number 540-4591-03.  Corrective Action was put in place
in Enterprise Services via LEAP# 1861.A on December 07, 2001.

Parts Affected: 

January 31, 2005

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.5 hours

Special Considerations: 

CUSTOMER LETTER: Reference the following URL for the Customer Letter;

  http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0190-1_Dir/CustomerLetter_cPCI.txt

CUSTOMER LIST: Reference the following URL for a list of affected customer
               shipments;

  http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0190-1_Dir/CustomerList_cPCI.sdc

Note: To view document click on the above URL, then save to your local
      disk using your Netscape 'file' button and select 'save as', then
      open file locally using StarOffice.

Corrective Action: 

Proactively replace cPCI I/O Assembly 540-4591-02 with 540-4591-03.

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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General:
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Send questions or comments to finfco-manager@Sun.COM

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