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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0192-2

Status: inactive

Date: Feb/20/2003

SunAlert: Y

Top FIN/FCO Report: Yes

Products Reference: F15K System Expander Board

Product Category: Server / System Component

Product Affected: 

Mkt_ID     Platform     Model    Description          Serial Number
------	   --------     -----    -----------	      -------------
-          F15K           -      Sun Fire 15K              _

X-Options Affected
--------- -------
Mkt_ID    Platform      Model    Description          Serial Number
------	  --------      -----    -----------	      -------------
X4500A    F15K/F12K       -      Expander Board            -

Parts Affected: 

Part Number             Description              Model
-----------             -----------              -----
501-5179-16(Or Less)    System Expander Board      -

References: 

BugID: 4505200        
  ECO: W0_23311  
  ECO: WO_25284
  LEAP: 1962           
  Manual: 806-3511-10    Sunfire 15K HW Installation Manual
  LEAP: 1962.B        
  SunAlert: 44242       
  FIN: I0822-1

Issue Description: 

Change History 
--------------
A0192-2

 Date Modified: Feb/20/03
 Updates: CORRECTIVE ACTION, PLANNED IMPLEMENTION COMPLETION DATE
 . CORRECTIVE ACTION: Added warning about Termcal issue on some
 		      of the 501-6376-02 Expander boards

Parts Affected: 

changed from February 28, 2003
 					 to March 31, 2003

A0192-1

 Date Modified: Jan/03/03
 Updates: REFERENCES, PROBLEM DESCRIPTION, CORRECTIVE ACTION, PLANNED  
          IMPLEMENTION COMPLETION DATE
 . REFERENCES: Added ECO# WO_25284
 . PROBLEM DESCRIPTION: Added new part number 501-6376-02 being
 			made available via ECO# WO_25284
 . CORRECTIVE ACTION: Added part number 501-6376-02 (or above)
 		      as a second/alternate good part number.
 changed from October 31, 2002
 					 to February 28, 2003
--------------

Under certain conditions, Sun Fire 15K servers with Sytem Expander Boards that
contain AXQ 6.0 ASICs, may experience a rare deadlock condition that will
result in a DSTOP.  Only Sun Fire 15K servers shipped prior to April 1, 2002
are affected.  Sun Fire 12K Servers are not impacted as] none where shipped
with affected System Expander Boards.

No silent data corruption occurs has a result of this problem.

This issue can occur with the following configuration:

 o Sun Fire 15K with Expander Board 501-5179-16 or earlier.

This issue is only known to occur on large I/O configurations with streaming
I/O mode turned on, especially when stressing I/O paths.  The probability of
experiencing the described issue is very low, and has been seen on less than
1% of all F15K systems.  This issue has been seen in customer configurations
using the X6799A (PCI Single FC Host Adapter), X6727A (PCI Dual FC Network
Adapter+), and a QLogic version of an enhanced 6799A card.  However, this
issue is not limited to configurations using only these adapters.

All Sun Fire 15K servers shipped since April 1, 2002 are configured
with the new 6.1 AXQ ASIC and are not impacted by this bug.

The Sun Fire 15K domain will experience a domain stop (Dstop).  This
can be identified by the following example error messages logged
to the domain message log in the /var/opt/SUNWSMS/adm/[A-R]/messages file.

 Mar 27 14:57:36 2002 sc0 dsmd[1246]-B(): [2516 55278088712478 ERR
 EventHandler.cc 126] Domain stop has been detected in domain B

 Mar 27 14:57:36 2002 sc0 dsmd[1246]-B(): [2525 55278436694370 NOTICE
 SysControl.cc 2149] Taking hardware configuration dump. Dump file:
 -D/var/opt/SUNWSMS/SMS1.2/adm/B/dump/dsmd.dstop.020327.1457.36

This issue has been root caused to a bug in the AXQ 6.0 ASIC.

Corrective action was made available in manufacturing via ECO# WO_23311
by dash rolling FRU part number 501-5179 to -17 on April 01, 2002.
Corrective action was made available in Enterprise Services via
LEAP# 1962.B on April 29, 2002.  Additionally, new part number 
501-6376-02 was made available as a substitution for the 501-5179
via ECO# WO_25284 as of November 13, 2002.

For more detailed information about this problem please reference FIN I0822-1.

Sun Legal approved Customer Letter can be located at;

  http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0192-1_Dir/CustomerLetter.ps

CUSTOMER LIST: Reference the following URL for a list of affected customer
               shipments;

http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0192-1_Dir/F15Kcust.sdc

Note: To view document click on the above URL, then save to your local
      disk using your Netscape 'file' button and select 'save as', then
      open file locally using StarOffice.
      

 March 31, 2003

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

6 hours

Special Considerations: 

The below link to a Sun Alert has a "Restricted" Distribution.  Please print
and use this Sun Alert in addition to, or in place of, the customer letter.
Communicate to your *affected* customers only.  Typically, Sun Alerts have a
wider distribution on Contract and Free SunSolve, but the Sun Alert program
has been enhanced to include what is known as "Targeted Sun Alerts" for
affected customers only.

  http://sdpsweb.EBay/FIN_FCO/FCO/FCO_A0192-1_Dir/44242_public.html

Note: If you have questions please contact the Sun Alert Program Office.
      Ref;  http://sunalert.ebay/progorg.html

Corrective Action: 

All swap activities should be directed to the following Enterprise Services
timezone representatives to ensure proper prioritization with the Global
Prioritization Committee (GPC);

  EMEA: Richard Porter
  AMER: Gary Replogle
  APAC: Kam-Weng Goh

The following is a list of GPC Global Sales Organization timezone 
representatives;

  AMER (US):   Jeff Barteld
  AMER (INTL): Kerry Roller
  EMEA:        Jon Ireland
  APAC:        Peter Chadford

Proactively replace expanders 501-5179-16 (or below) with 501-5179-17 
(or above) or 501-6376-02* (or above).

Tag all returned boards with "FCO A0192-1" and return via Overnight Freight.

*WARNING! Some 501-6376-02 Expander FRUs have not been thermally calibrated,
          and will be blacklisted when installed.  Reference the following
          URL for more information;
 
          http://acts.ebay/bulletins/index.cgi?bulletin=131

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
     all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to finfco-manager@Sun.COM

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