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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0194-1

Status: inactive

Date: Oct/22/2002

SunAlert: No

Top FIN/FCO Report: No

Products Reference: E6000/E6500 Servers

Product Category: Server / System Component

Product Affected: 

Systems Affected:

Mkt_ID    Platform   Model   Description          Serial Number
------    --------   -----   -----------          -------------
E6000     E6000        -     Ultra Enterprise 6000      -
E6500     E6500        -     Ultra Enterprise 6500      -

X-Options  Affected:

Mkt_ID     Platform     Model    Description        Serial Number
------     --------     -----    -----------        -------------
  -	      -		  -	       -		  -

Parts Affected: 

Part Number     Description                   Model
-----------     -----------		      -----     
501-3142-01     Load Board SunFire		-

References: 

LEAP: 1837.A 
  ECO:  W0_22189
  Manual: 805-2632-11  Enterprise 6000/6500 System Reference Manual
  BugID: 44953367

Issue Description: 

Ultra Enterprise E6000 & E6500 system Load Boards can be susceptible
to fatal resets.

Root cause for the Load Board was related to excessive noise
on the 3.3 volt monitoring circuit, which caused the voltage
to go out of specification and generated a Fatal Reset error.
 
An example of a FATAL ERROR reset message follows (reference
bug ID 44953367):

TL=0000.0000.0000.0005 TT=0000.00
=00 0Fatal Reset
0,0>FATAL ERROR
0,0>    At time of error: System software was running.
0,0>    Diagnosis: Board 15, AC, CPU, Dtags
0,0>Log Date: Jul 25  4:15:17 GMT 2001
0,0>
0,0>RESET INFO for CPU/Memory  board in slot 15
0,0>    AC ESR 0
sysadmin-SAPPHIRE>0000000.00000201 READTAG UPA_A_ERR
0,0>    DC[0] 00
0,0>    DC[1] 00
0,0>    DC[2] 00
0,0>    DC[3] 00
0,0>    DC[4] 00
0,0>    DC[5] 00
0,0>    DC[6] 00
0,0>    DC[7] 00
0,0>    FHC  CSR 00050030 LOC_FATAL SYNC BRD_LED_M BRD_LED_R
0,0>    FHC RCSR 02000000  FATAL
0,1>
0,0> Config policy change
0,1>@(#) POST 3.9.28 2000/12/20 12:29
0,0>
0,1>Copyright 2000 Sun Microsystems, Inc. All rights reserved.
0,0>@(#) POST 3.9.28 2000/12/20 12:29
0,1>

Corrective action was made available in Manufacturing via
ECO# W0_22189 on October 30, 2001 by dash rolling part number
501-3142-01 to -02.  Corrective action was made available in
Sun Services via LEAP 1837.A on November 07, 2001.

Parts Affected: 

October 31, 2004

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.0 hours

Special Considerations: 

Corrective Action: 

Upon failure replace 501-3142-01 with 501-3142-02.

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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General:
________

Send questions or comments to finfco-manager@Sun.COM

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