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- Sun Proprietary/Confidential: Internal Use Only -
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                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

FCO #: A0198-1

Status: active

Date: Jun/05/2002

Keywords: 

Sun Fire 15K system domains containing SunSwift PCI SCSI/ethernet combo adapters, may encounter SCSI errors

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire 15K / SunSwift PCI

Product Category: Server / System Component

Product Affected: 

Mkt_ID     Platform     Model    Description          Serial Number
------	   --------     -----    -----------	      -------------
-          F15K         -        Sun Fire 15K         -      

X-Options Affected:

Mkt_ID     Platform     Model    Description          Serial Number
------	   --------     -----    -----------	      -------------
X1032A   Sun Fire 15K   -      Single-Ended/Wide      5015656067xxx
			       SCSI SunSwift PCI

Parts Affected: 

Part Number         Description                                 Model
-----------         -----------                                 -----
501-5656-05         Single-Ended Ultra/Wide SCSI PCI	        -

References: 

WWStopShip: P001-20037.A1
   ECO: WO_24292

Issue Description: 

During heavy disk usage,Sun Fire 15K domains containing SunSwift
PCI SCSI/ethernet combo adapters, also known as Fresh Choice,
may encounter SCSI errors.

Here is a sample error:

   ht52ba scsi: WARNING:
   /pci@7d,700000/pci@1/SUNW,isptwo@4 (isp3):
   ht52ba  Target 1 reducing transfer rate
   ht52ba scsi: WARNING:
   /pci@7d,700000/pci@1/SUNW,isptwo@4/sd@1,0 (sd46):
   ht52ba  Error for Command: write(10)
   Error Level: Retryable
   ht52ba scsi:    Requested Block: 11879806
       Error Block:
   11879806
   ht52ba scsi:    Vendor: SEAGATE
       Serial Number:
   0150KPBJ5W
   ht52ba scsi:    Sense Key: Aborted Command
   ht52ba scsi:    ASC: 0x47 (scsi parity error),
   ASCQ: 0x0, FRU: 0x3

Affected SunSwift PCI adapters have a beginning date code of 0203
and serial numbers starting with 5015656067xxx.  The date code and
serial number can only be determined by a visual inspection of the
adapter.

Manufacturing Operations purged all suspect adapters before any
were shipped in systems via Stop Ship Purge P001-20037.A1.
However, there is some potential that a small number may have
made their way in to FRU stock locations and shipped via xoptions

(If the sample error message above is encountered) the domain containing
the (X)1032A SunSwift PCI adapters will generate write errors for the
target device.  These errors are retryable and generate "reducing
transfer rate" messages in the domain's /var/adm/message.log.

Root cause determined a UCC terminator component on the board was
generating excessive noise, which led to these SCSI errors.


Corrective Action was made available via ECO W0_24292 on June 04, 2002
by releasing part number 501-5727-03.

Parts Affected: 

July 08, 2003

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.5 hours

Special Considerations: 

Corrective Action: 

The chance of this problem occurring is very small. However, if
F15K domains containing SunSwift PCI SCSI adapters experience
SCSI performance issues, including "reducing transfer rate"
error messages, the (X)1032A adapter should be examined for the
following:

       1. P/N 501-5656-05
       2. Date Code starting from 0203
       3. Beginning serial number of 5015656067xxx

If the 3 conditions above are true, replace with Single-Ended
Ultra/Wide SCSI (SunSwift PCI) p/n 501-5727-03.

The system should be checked for the presence of any such device.  From
any login session into an F15K domain issue the following command:

    # prtconf |grep isp

        SUNW,isptwo, instance #0 <<<< one adapter present

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement
     the necessary corrective actions as and when they are required.

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General:
________

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