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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0203-1

Status: inactive

Date: Sep/04/2002

SunAlert: No

Top FIN/FCO Report: Yes

Products Reference: Sun StorEdge 6910 / 6960

Product Category: Storage / Array

Product Affected: 

Systems Affected:

Mkt_ID  Platform   Model    Description                  Serial Number
------  --------   -----    -----------                  -------------
-       Anysys       -      System Platform Independent       -

X-Options Affected:

Mkt_ID   Platform   Model    Description                        Serial Number
------    --------  -----    -----------                        -------------
-        TB6910       -      Sun StorEdge 6910 Storage System   < 226H0000
-        TB6960       -      Sun StorEdge 6960 Storage System   < 226H0000

Parts Affected: 

References: 

FIN: I0861-1
   BugID: 4707477

Issue Description: 

Some StorEdge 6910 and 6960 storage systems have an AC power misconnection,
which allows a single point of failure of the AC line power into either the
front or rear PDU.  A single PDU failure (either front or rear), or a
failure of AC line power into either the front or rear PDU could cause a
system down condition.

StorEdge 69x0 systems shipped from the factory prior to serial number
226H0000 were misconnected as follows;

   AS VIEWED FROM THE REAR OF THE CABINET

         For 6910 units:
         - L line (Front sequencer) sw1b, v1a, sw2b
         - R line (Rear sequencer) sw1a, v1b, sw2a,

         For 6960 units:
         - L line (Front sequencer) sw1b, v1a, v2a, sw2b
         - R line (Rear sequencer) sw1a, v1b, v2b, sw2a

In both 6910 and 6960 units, the front-end (sw1a and sw1b) and back-end
(sw2a and sw2b) switch AC power cords are REVERSED.

The L-side AC connections MUST power all 'a' labeled switch and SVE devices.
The R-side AC connections MUST power all 'b' labeled switch and SVE devices.

There are no issues with the internal AC power harness.  AC power connections
to Storage Virtualization Engines (SVEs), T3s, Hubs and Service Processors
are correct.

Root cause has determined that some AC power cords were plugged into
the wrong switches during final assembly.  This issue impacts any
StorEdge 69x0 storage system shipped from Sun manufacturing prior
to June 28, 2002, at which time the system AC wiring procedures
were corrected.

CUSTOMER LIST: Reference the following URL for a list of affected customer
               shipments;

http://sdpsweb.ebay/FIN_FCO/FCO/FCO_A0203-1_Dir/UpdatedSE6900_Billings_Q4_FY02.sxc

Note: To view documents click on one of the above URLs, then save to your
      local disk using your Netscape 'file' button and select 'save as',
      then open file locally using StarOffice.

Parts Affected: 

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
| X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

1 hour

Special Considerations: 

Corrective Action: 

To correct the AC connections to the targeted devices, perform the following
steps:

PROCEDURE #1: OFFLINED StorEdge 6910 and 6960

 1) Take the unit offline, data access will be lost with this procedure.

    A) Power off sw1a, sw1b switches.
    B) REVERSE the AC plug connections between these two switches.
    C) Power on sw1a, sw1b switches.
    D) Repeat above procedure for sw2a, sw2b switches.

    CORRECTED  6910 and 6960 AC line distribution
   -----------------------------------------------
        SW1a -> L11
        SW2a -> L8

        SW1b -> R10
        SW2b -> R7A

PROCEDURE #2: ONLINE StorEdge (6910 ONLY)

THIS PROCEDURE CAN ONLY BE EXECUTED IF ALL ATTACHED SYSTEMS ARE IN A MULTI-PATH
ENVIRONMENT. TRAFFIC MANAGER/DMP/OFF-PLATFORM FAILOVERDRIVERS MUST BE ACTIVE.

The FE must have dialog with the Site/IT personnel who are responsible for the
operation and setup of the systems attached to the StorEdge 69x0 box in 
question. If not 100% sure, then procedure #1 must be executed.

  1) 6910 Series arrays have 2 spare AC cords available within the cabinet.
     Cables L10 and R9 are not used (no V2 pair in 6910). Utilize one
     of these cables and perform the following sequence.

     A) Power down sw1a and remove the power cord (R10).
     B) Using the spare cord identified above, plug into sw1a and power up.
     C) Allow all systems to return optimal status on affected paths.
     D) Power down sw1b and remove the power cord (L11).
     E) Take (R10) power cord removed from sw1a and plug into sw1b, power up.
     F) Allow all systems to return optimal status on affected paths.
     G) Power down sw1a and remove the spare cord.
     H) Take (L11) power cord and plug into sw1a, power up.
     I) Verify all systems return optimal status on affected paths.

   2) Switch sw1a and sw1b procedure complete. Execute sw2a, sw2b procedure.

     A) Power down sw2a and remove the power cord (R7A).
     B) Using the spare cord identified above, plug into
        sw2a and power up.
     C) Allow all systems to return optimal status on affected paths.
     D) Power down sw2b and remove the power cord (L8).
     E) Take (R7A) power cord removed from sw2a and plug into sw2b, power up.
     F) Allow all systems to return optimal status on affected paths.
     G) Power down sw2a and remove the spare cord.
     H) Take (L8) power cord and plug into sw2a, power up.
     I) Verify all systems return optimal status on affected paths.

     PROCEDURE COMPLETE

PROCEDURE #3: ONLINE StorEdge (6960 ONLY)

THIS PROCEDURE CAN ONLY BE EXECUTED IF ALL ATTACHED SYSTEMS ARE IN A MULTI-PATH
ENVIRONMENT. TRAFFIC MANAGER/DMP/OFF-PLATFORM FAILOVER DRIVERS MUST BE ACTIVE.

The FE must have dialog with the Site/IT personnel who are responsible for the
operation and setup of the systems attached to the StorEdge 69x0 box in 
question. If not 100% sure, then procedure #1 must be executed.

  1) 6960 Series arrays have no spare internal AC cords. An external
     power cord capable of plugging into the switches is required.
     If no external power available, user MUST execute PROCEDURE #1
     OFFLINE StorEdge 6910 and 6960.

     A) Power down sw1a and remove the power cord (R10).
     B) Using the spare cord identified above, plug into sw1a and power up.
     C) Allow all systems to return optimal status on affected paths.
     D) Power down sw1b and remove the power cord (L11).
     E) Take (R10) power cord removed from sw1a and plug into sw1b, power up.
     F) Allow all systems to return optimal status on affected paths.
     G) Power down sw1a and remove the spare cord.
     H) Take (L11) power cord and plug into sw1a, power up.
     I) Verify all systems return optimal status on affected paths.

   2) Switch sw1a and sw1b procedure complete. Execute sw2a, sw2b procedure.

     A) Power down sw2a and remove the power cord (R7A).
     B) Using the spare cord identified above, plug into sw2a and power up.
     C) Allow all systems to return optimal status on affected paths.
     D) Power down sw2b and remove the power cord (L8).
     E) Take (R7A) power cord removed from sw2a and plug into sw2b, power up.
     F) Allow all systems to return optimal status on affected paths.
     G) Power down sw2a and remove the spare cord.
     H) Take (L8) power cord and plug into sw2a, power up.
     I) Verify all systems return optimal status on affected paths.

     PROCEDURE COMPLETE

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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