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                             FIELD CHANGE ORDER
               (For Authorized Distribution by Sun Services)
            

FCO #: A0210-1

Status: inactive

Date: Sep/08/2003

SunAlert: Yes

Top FIN/FCO Report: No

Products Reference: 400/464/466MHz UltraSPARC II Modules

Product Category: Server / System Component

Product Affected: 

Systems Affected:
 
Mkt_ID   Platform   Model   Description            Serial Number
------   --------   -----   -----------            -------------
  -      E10000     ALL     Ultra Enterprise 10000       -
  -      E3500      ALL     Ultra Enterprise 3500        -
  -      E4500      ALL     Ultra Enterprise 4500        -
  -      E5500      ALL     Ultra Enterprise 5500        -
  -      E6500      ALL     Ultra Enterprise 6500        -


X-Options Affected:

Mkt_ID   Platform   Model    Description                    Serial Number
------   --------   -----    -----------	            -------------
X2590A       -      ALL      464/466MHz UltraSPARC II Module      -
X2580A       -      ALL      400MHz UltraSPARC II Module          -

Parts Affected: 

Part Number   Description             	           Model
-----------   -----------	  	           -----
501-5816-xx   CPU Module 464/466MHz UltraSPARC II    -
501-6009-xx   CPU Module 400MHz UltraSPARC II        -
501-5814-xx   CPU Module 400MHz UltraSPARC II        -
501-5798-xx   CPU Module 464/466MHz UltraSPARC II    -
501-5815-xx   CPU Module 400MHz UltraSPARC II        -


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

ECO: WO_25950
  ECO: WO_25900
  ECO: WO_25898
  ECO: WO_25949
  ECO: WO_25971
  ECO: WO_25957
  LEAP:  2211
  WWStopShip: P001-20091
  BugID: 4795832
  FIN: I0896-1
  FIN: I0755-1
  FIN: I0616-1
  SunAlert: 50474

Issue Description: 

Certain 400MHz and 464/466MHz UltraSPARC II Modules supported on
Ultra Enterprise 10000, and Ultra Enterprise 3500 - 6500 systems may
experience early life failures resulting in system reboots or system
panics due to Uncorrectable Memory Errors.  This issue is related to
a socket problem on the module.

A limited number of systems manufactured between August of 2002 and
December 23, 2002 may contain affected CPU modules.  The probability
of experiencing the described issue is considered low at less than
or equal to 10%.

Modules installed before August of 2002 tend not to be affected by
this issue.  Therefore, customers that match this criteria should
not take any action unless their system is experiencing errors as
described in this FCO.

Modules that were installed after August of 2002 and before December
of 2002, but have been in operation for 120 days or more tend not
be affected by this issue.  Affected modules will typically show
symptoms within the first 30 to 90 days of operation.  Customers
that have seen no failures after 120 days operation should not take
any action.  Therefore, as of November 30, 2003 all systems should
be past this 120 day window and will no longer be subject to this
situation.

When this issue occurs the system may reboot with the following type of error:

 p5 UDBH 0x0000 UDBH.ESYND 0x00 UDBL 0x0203 UDBL.ESYND 0x03
 p5 UDBL Syndrome 0x3 Memory Module Board 6 J3101 J3201 J3301
 J3401 J3501 J3601 J3701 J3801
 p5 unix: WARNING: [AFT1] errID 0x00027f15.a5d8bc56 Syndrome 0x3
 indicates that this may not be a memory module problem
 p5 unix: [AFT2] errID 0x00027f15.a5d8bc56 PA=0x00000003.3d5ade08
 p5 E$tag 0x00000000.18c067ab E$State: Exclusive E$parity 0x0c
 p5 unix: [AFT2] E$Data (0x00): 0x20202020.20202020
 p5 unix: [AFT2] E$Data (0x08): 0x20202020.20202022 *Bad* PSYND=0x00ff
 p5 unix: [AFT2] E$Data (0x10): 0x20202020.20202020
 p5 unix: [AFT2] E$Data (0x18): 0x20202020.20202020
 p5 unix: [AFT2] E$Data (0x20): 0x20202020.20202020
 p5 unix: [AFT2] E$Data (0x28): 0x20202020.20202020
 p5 unix: [AFT2] E$Data (0x30): 0x20202020.20202020
 p5 unix: [AFT2] E$Data (0x38): 0x20202020.20202020
 p5 unix: NOTICE: Scheduling clearing of error on page 0x00000003.3d5ac000
 p5 unix: [AFT3] errID 0x00027f15.a5d8bc56 Above Error is in User Mode
 p5 and is fatal: will reboot
 p5 unix: WARNING: [AFT1] initiating reboot due to above error in pid 9744
 (java)
 Systems may also experience panics due to Uncorrectable Memory Errors:
 WARNING: [AFT1] EDP event on CPU1 Data access at TL=0, errID
 0x00000093.6323e6f8
 AFSR 0x00000000.80408000 AFAR 0x00000000.06901980
 AFSR.PSYND 0x8000(Score 95) AFSR.ETS 0x00 Fault_PC 0x78128a84
 UDBH 0x0000 UDBH.ESYND 0x00 UDBL 0x0000 UDBL.ESYND 0x00
 panic[cpu1]/thread=30000ae5000: [AFT1] errID 0x00000093.6323e6f8 EDP Error(s)

Other Possible Error Messages - (THIS IS NOT AN EXHAUSTIVE LIST):

 Error Messages Examples:
   - EDP Event - Ecache Data Parity Event
   - WP Event - Writeback Data Parity Error
   - CP Event - Copyout Data Parity Error
   - UE Event - Uncorrectable Memory Error
   - BERR Event - Bus Error
   - CE Event - Correctable Memory Error
 E10K specific error examples:
  Arbstop dump
   - UPA Fatal Error
   - ETP Event
  Recordstop
   - WP Event - Writeback Data Parity Error
   - CP Event - Copyout Data Parity Error
   - LDP Event - Read Data Parity Error
   - UE ECC Error - Uncorrectable memory error
   - ldat error

For additional detail and examples of symptoms please go to the
below Sun internal URL;

  http://onestop/ecache

Through failure and root cause analysis, it has been determined
that the socket manufacturing process variation widened, resulting in
a small, but unacceptable, number of sockets being manufactured outside
of the product design specification. This process drift and resulting
variation in quality of the CPU socket and has been identified as the
root cause of the CPU module symptoms listed above.

It is important to note that:

1) This is not a CPU, CPU socket or CPU module design problem.

2) While this variation in quality did widen, the vast majority of sockets
   are still within design specification and will function as expected.

3) The widened variation in the manufacturing process has resulted in
   the potential of a small number of out of specification parts
   in any batch or lot of sockets rather than some good batches and
   some bad batches.  Therefore, Sun is not able to track the out of
   specification sockets to specific CPU modules or date codes.

All affected products were placed on Stopship as of December 23, 2002.
According to the StopShip/Purge document (P001-20091.A11) all affected
systems and xoptions were taken off Stopship and began shipping again
as of March 6, 2003.

Corrective action was officially made available by ECO releasing new
part numbers (as shown in the Corrective Action section of this FCO)
which incorporated the new socket.

Corrective action was made available in Sun Services by releasing
LEAP 2211 on February 28, 2003.

Parts Affected: 

November 30, 2003

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.25 hours

Special Considerations: 

For additional detail and examples of symptoms please see  http://onestop/ecache
which is a Sun internal webpage.

Corrective Action: 

Upon Failure or upon Gold/Platinum customer need based on the 120 day
criteria listed above, replace as follows;

- replace 501-6009-xx with 501-6619-01 (or above) or with 501-6622-01 (or above) 
  or with 501-6624-01 (or above)
    
- replace 501-5814-xx with 501-6619-01 (or above) or with 501-6622-01 (or above)
  or with 501-6624-01 (or above)
  
- replace 501-5815-xx with 501-6619-01 (or above) or with 501-6622-01 (or above)
  or with 501-6624-01 (or above)
  
- replace 501-5816-xx with 501-6620-01 (or above) or with 501-6623-01 (or above)

- replace 501-5798-xx with 501-6620-01 (or above) or with 501-6623-01 (or above)

Comments: 

None

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
     all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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