Document Audience: | INTERNAL |
Document ID: | A0215-1 |
Title: | Torque tools supplied with the Sun Fire 280R, Sun Enterprise 420R, and Sun Blades 1000 and 2000 systems may malfunction. |
Copyright Notice: | Copyright © 2007 Sun Microsystems, Inc. All Rights Reserved |
Update Date: | Fri Oct 10 00:00:00 MDT 2003 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by Enterprise Services)
FCO #: A0215-1
Status: inactive
Synopsis: Torque tools supplied with the Sun Fire 280R, Sun Enterprise 420R, and Sun Blades 1000 and 2000 systems may malfunction.Date: Oct/10/2003
SunAlert: Yes
Top FIN/FCO Report: No
Products Reference: Torque Tool
Product Category: Server / Diag-Doc-Service
Product Affected:
Systems Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A35 All Sun Fire 280R -
- A33 All Enterprise 420R -
- A28 All Sun Blade 1000 -
- A29 All Sun Blade 2000 -
X-Options Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
N/A
Parts Affected:
Part Number Description Model
----------- ----------- -----
250-1611-02 Torque Driver 5-inch/lbs -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ----------------- ----------------- --------
N/A
References:
ECO: WO_27014
DPCO: 393
SunAlert: 55900
Issue Description:
Affected Torque Tool plastic end caps may separate from the rest of the
Torque Tool handle during use. The spring inside the tool handle
exerts force on the cap, causing the cap to separate at high speed.
Torque tool part number 250-1611-02 ONLY is affected, and only those
tools with date codes of 12/02, 01/03, 02/03, 03/03, 04/03, 05/03 and
06/03.
Affected tools shipped in above systems between September 25, 2002 and
June 30, 2003. The estimated number of affected tools shipped
worldwide is approximately 50,000.
The root cause of the torque tool failures was a process failure at the
sub-tier supplier of the manufacturer of the torque tool. Undersized
diameter torque tool end caps were molded with a diameter below the
nominal dimension and assembled into final production torque tools,
which caused insufficient joint overlap with the mating torque tool
body, producing a weld joint of insufficient strength.
To address the possibility of recurrence, Sun's supplier has redesigned
the torque tool to insert two steel roll pins, located 180 degrees apart,
through the tool body and into the plug/cam to provide additional holding
strength of the torque tool cap to the torque tool handle assembly.
A picture of a broken Torque Tool can be seen via the below URL;
http://sdpsweb.central/Sun_Alert/55900/broken_tool.jpg
A picture of the part number and date code can be seen via the below URL;
http://sdpsweb.central/Sun_Alert/55900/end_cap_label.jpg
The corrective action was made available in Sun by dash rolling the
torque tool from 250-1611-02 to 250-1611-03 via ECO# WO_27014.
Corrective action was made available in Sun Services via DPCO# 393.
Parts Affected:
Sep/30/2005
Implementation:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | UPON FAILURE
---
Replacement Time Estimate:
0.01 hours
Special Considerations:
Note: The Torque Tool manufacturer recommends observing certain safety
precautions when using this tool:
. Wear safety goggles (user and bystanders).
. Do not use a torque wrench to break fasteners loose. Broken tools
can cause injury.
. Do not use on live electrical circuits; electrical shock can cause
injury.
Corrective Action:
Upon failure or upon customer request, replace 250-1611-02 (within affected
date codes) with 250-1611-01, 250-1611-03, or 250-1611-02 (outside of
affected date codes).
No onsite service should be necessary. All part order requests should be
fulfilled as parts only service. Tool is a consummable and defectives do
not need to be returned, but all suspect tools should be disposed of to
avoid the possibility of use later on.
Comments:
Customers and Sun Services representatives may also use a third party
torque tool having a torque rating of 5.0 +/- 0.5 in/lbs (.565 Nm).
Billing Type:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
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i) In case of Mandatory FCOs, Sun Services will attempt to contact
all known customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, Sun Services mission critical
support teams will initiate proactive swap efforts for their respective
accounts, as required.
iii) For Replace upon Failure FCOs, Sun Services partners will implement
the necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
_______________________
* Access the SunSolve Online URL at http://sunsolve.Central/
* From there, select the appropriate link to browse the FIN or FCO index.
Internet Access:
_______________
* Access the top level URL of https://spe.sun.com
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General:
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Send questions or comments to finfco-manager@Sun.COM
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