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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0219-1

Status: inactive

Date: Mar/23/2004

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire 15K/12K

Product Category: Server / System Component

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------        
-        F15K       -       Sun Fire 15K        
-        F12K       -       Sun Fire 12K         


X-Options Affected:

Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------	
X2222A      -           -        Dual Ultra-2 SCSI/Dual FastEthernet 
                                 PCI Adapter

Parts Affected: 

Part Number	           Description             	     
-----------	           -----------	
501-5727-04 (or below)     Dual Ultra-2 SCSI/Dual Fast Ethernet


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

BugID: 4879242   
   ESC:   545102      
   FCO:   A0218-1  
   LEAP:  2417      
   ECO:   WO_27306     
   Manual:  806-3512-12   Sun Fire 15K/12K Systems Service Manual

Issue Description: 

Cauldron cards (501-5727-04 and below) with the "BC" bridge chip may cause a
system panic during boot on Sun Fire 12K/15K systems.  The symptom will appear
as a PCI SERR which causes the OS to panic.  No other platforms are affected by
this issue.

The needed sequence of events to encounter this bug is as follows.  The system,
including the adapter, is powered on and booted.  Next the adapter, for
whatever reason, has power removed while the system remains powered on.  The
adapter is then subsequently powered on and booted.  This is the point where
the system is exposed to this issue.

If the system successfully boots it is not exposed to the issue until the
sequence described is repeated.  Most systems, unlike the F15K/F12K, can only
remove power from the adapter by removal of power from it's supporting hardware.
Because of the analog nature of this issue, exposure varies significantly
between different versions of hardware.

Less than 1% of all Cauldron cards in the field have this "BC" bridge chip.

The below command, and the example output, can be used to display Cauldron
adapters present in the domain which contain the "BC" date code bridge chip.
The command must be run in Solaris on all configured domains.

Use the "prtdiag" command and create an output file:

   % /usr/platform/sun4u/sbin/prtdiag -v > res.tmp

View the output file:

   % vi res.tmp

Search for the string "pci-pci1011,26.5/network":

   [Esc][/]pci-pci1011,26.5/network

Output denoting the "BC" chip:

   /IO01/C5V1  PCI   61   B    33   33  1,0  ok    pci-pci1011,26.5/network 
   (networ+ pci-bridge

   /IO01/C5V1  PCI   61   B    33   33  0,0  ok    network-pci108e,abba.11 SUNW,pci-ce

   /IO01/C5V1  PCI   61   B    33   33  1,0  ok    network-pci108e,abba.11 SUNW,pci-ce

   /IO01/C5V1  PCI   61   B    33   33  2,0  ok    scsi-pci1000,b.7/disk (block)

   /IO01/C5V1  PCI   61   B    33   33  2,1  ok    scsi-pci1000,b.7/disk (block)

The above output (note the two "ce" lines), represents a "BC" date code
Cauldron populating a 5V slot.  If there is no output in response to the above
command or if only one "ce" line exists, no further action is required,
regardless of the dash level of the board.

NOTE 1: Domain explorer data may alternatively be consulted to determine "BC"
        date code Cauldron present in the domain.  "sysconfig/prtdiag-v.out"
        may be scanned searching for the string "pci-pci1011,26.5/network" 
        followed by two "ce" lines.

NOTE 2: Cauldrons that contain a "BE" date code bridge chip do _not_ have 
        issues in the 501-6086 cassette and should not be replaced.  See 
        BugID 4879242 for more information on the BC and BE bridge chips.

Corrective action was made available in Manufacturing in May of 2002 when Sun's
supply vendor introduced the "BE" PCI Bridge chip into the -04 of the Cauldron
card.  However, the change from the "BC" chip to the "BE" chip was not
confirmed and documented within Sun until the release of ECO# WO_27306, which
dash rolled the Cauldron card from -04 to -06 as of August 26, 2003.  (Note:
The -05 FRU was never made available).

Corrective action was made available in Sun Services via LEAP 2417 as of
October 28, 2003.

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
| X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.50 hours

Special Considerations: 

Corrective Action: 

Upon finding a Cauldron card with a "BC" chip installed in a Sun Fire 12K/15K
as described above: 

   replace 501-5727-04 (or below) with BC bridge chip
   with 501-5727-06 (or above)

Follow procedures listed in the Sun Fire 15K/12K Systems Service
Manual (806-3512-12) section 9.2 and 9.3.

    http://infoserver.central/data/806/806-3512/pdf/806-3512-12.pdf

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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* From there, select the appropriate link to query or browse the FIN and
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_______________________

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Internet Access:
_______________

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General:
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Send questions or comments to finfco-manager@Sun.COM

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