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                       FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0220-1

Status: inactive

Date: Aug/19/2004

SunAlert: No

Top FIN/FCO Report: Yes

Products Reference: Sun Fire 6800

Product Category: Server / System Component

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------      
-        S24        -       Sun Fire 6800      



X-Options Affected:

Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------	
N/A

Parts Affected: 

Part Number	           Description             	     
-----------	           -----------	
501-5005-04                Power Distribution Centerplane


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

WWStopShip: P001-20148.A2 
   Manual:         http://sunsolve.central/data/805/805-7363/pdf/

Issue Description: 

A total of 13 power distribution centerplanes (501-5005-04) may experience
a thermal event.  These 13 affected centerplanes were only shipped in the
Sun Fire 6800 servers.  The potential for a thermal event increases over
time.
         
Only centerplanes with a date code of "08-03" are affected.

A total of 46 Sun Fire 6800 systems were shipped during the suspect
time frame, and need to be inspected for the affected centerplanes.

Provided following documentation is provided below;

     . Customer List
     . Inspection Instructions
     . Customer Letter
                
An internal only link to the customer list identifying the affected systems
can be viewed via the below "Internal Only" URL;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0220-1_Dir/Customer_List.sxc

To assist the field in a visual Date Code Inspection (with pictures) use 
the following URL ;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0220-1_Dir/SPE/Inspection_Instructions.sxw
   
To assist the field in a communication of this issue to customers, a Customer
Letter is provided via the below URL;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0220-1_Dir/SPE/Customer_Letter.sxw


Symptoms
--------

This issue has not caused a thermal event to date, however, there is the
potential for smoke and carbonization of the centerplane.

Another possible symptom would be errors showing the Fan Tray can not be
sensed by an SSC as shown below:

SSC console messages:
 	
   Sep 22 15:40:21 ssc0 Platform.SC: FT3: Could not get i2cSwitch   
		
Command output :   
			     
   ssc1:SC>showboards	       
   Slot Pwr Component Type            State      Status     Domain
   ---- --- --------------            -----      ------     ------
   SSC0 On  System Controller         Spare      -          -         
   SSC1 On  System Controller         Main       Passed     -         
   ID0  On  Sun Fire 6800 Centerplane -          OK         -          
   FT0  On  Fan Tray                  High Speed OK         -        
   FT1  On  Fan Tray                  High Speed OK         -        
   FT2  On  Fan Tray                  High Speed OK         -       
   FT3  ?   Unknown board             -          -          -
   ...

The above example shows "FT3" as an "Unknown board" which should
show "Fan Tray".

   ssc1:SC>poweron FT3
   java.lang.IllegalArgumentException: Fan Tray #3 not in HW tree        
   at sun.serengeti.api.GetFanSpeed.invoke(Unknown Source)       
   at sun.serengeti.api.GlobalApi.getFanSpeed(Unknown Source)    
   at sun.serengeti.cli.CliPower.powerAttempt(Unknown Source)    
   at sun.serengeti.cli.CliPower.powerHpu(Unknown Source)        
   at sun.serengeti.cli.CliPower.powerList(Unknown Source)       
   at sun.serengeti.cli.CliPower.invoke(Unknown Source)          
   at sun.serengeti.cli.CmdProxy.invoke(Unknown Source)          
   at sun.serengeti.cli.SpShell.parse(Unknown Source)            
   at sun.serengeti.cli.SpShell.run(Unknown Source) 
    
   WARNING!   
                                                             
   A fatal error occurred while executing the last command.              
   Rebooting the system controller is recommended.

In the above example ">poweron FT3" results in a "fatal error".


Root cause analysis determined that Manufacturing process defects at 
the supplier led to cracked line traces developing over time.

Corrective action was provided by manufacturing via StopShip Notice
P001-20148.A2.  There was no change to the dash level of the part
and no DPCO label, as the affected centerplanes are being scrapped
at the Repair Vendor.

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.5 hours

Special Considerations: 

Only after inspecting the centerplane and determining it to be affected
should it be replaced.

Due deligence should be pursued by inspecting all 46 systems listed in
the customer list to find all 13 affected centerplanes.

Corrective Action: 

Using the above Customer List and Inspection Instructions, proactively 
replace:

   - "08-03" date coded 501-5005-04 with 501-5005-04 (or above) outside
      of the affected date code
   
The inspection process will need to be performed until all "08-03" date coded
501-5005-04 centerplanes are recovered.  The system should not need to
be shutdown during the visual inspection.

Identification of the date code "08-03" centerplanes can be challenging.
Please use the included Inspection Instructions document as a guide to
implement this corrective action.

For actual centerplane removal instructions use the documentation provided at:

   http://sunsolve.central/data/805/805-7363/pdf/

Centerplane removal does require a system shutdown.


Defective Material Tags should be marked with;

  "FCO A0220-1 - Return to Vendor to Scrap"

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunSolve Internal Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

FIN/FCO Homepage Access:
_________________________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

To submit either a FIN or FCO refer to the following URLs for templates
and instructions;

*  For FCO: http://pronto.central/fco.html
*  For FIN: http://pronto.central/fin.html

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Send questions or comments to finfco-manager@Sun.COM

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