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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0221-1

Status: inactive

Date: May/27/2004

SunAlert: Yes

Top FIN/FCO Report: No

Products Reference: Sun Fire v1280, Netra 1280

Product Category: Server / System Component

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description		Serial Number
------   --------   -----   -----------  	-------------      
-        N40         All    Netra 1280                -
-        A40         All    Sun Fire V1280            -


X-Options Affected:

Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------    
N/A

Parts Affected: 

Part Number                Description                       	   Model
-----------                -----------  			   -----
540-5290-03                I/O Bd and System Controller (IB_SSC)     -
540-5565-02                I/O Bd and System Controller (IB_SSC)     -


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

SunAlert: 57548
   ECO: WO_26229           
   LEAP: 2231.A
   LEAP: 2389              
   WWStopShip: P200-20110.A2

Issue Description: 

Sun Fire V1280 and Netra 1280 systems manufactured between December 20, 2002
and March 31, 2003, may experience a thermal event if the PCI gasket is
dislodged during servicing.

Dislodgment of the PCI gasket may occur when I/O devices are removed and
reinserted.  This can result in smoke and carbonization of the chassis due to
a grounding short.

A complete list of affected systems and customers is provided via the below
"Internal Only" URL;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0221-1_Dir/CustomerList.sxc

The affected servers have a platform serial number range of:

        246M2086 to 311M23DD

This issue only occurs if the PCI gasket is dislodged.

Factory failure rate was 1.65%.  At this time no customers have been affected
and the issue has only been seen within Sun.

There have been 8 failures observed in the total 488 manufactured servers,
and these were observed only in the manufacturing facility prior to the
implementation of an improved PCI gasket material.

The affected servers may be identified by physical inspection of the part
number/serial number bar code label as shown below:

Sun bar code label example below: 


    312M238A
    ||||||||
    |||\\\\\
    ||| \\\\\
    \\\  --------------- unique serial number identifier
     \\\
      ------------ date code - 312 = year 2003, week 12
      

Note:  All systems manufactured after after March 16, 2003 contain a new
unaffected gasket.

To assist the field in the communication of this issue to customers, a
Customer Letter is provided via the below "Internal Only" URL;

    http://sdpsweb.central/FIN_FCO/FCO/FCO_A0221-1_Dir/Customer_Letter.sxw

This Customer Letter may be accessed by Sun Strategic Partners via the below
link into the SPE portal;

    http://sdpsweb.central/FIN_FCO/FCO/FCO_A0221-1_Dir/SPE/Customer_Letter.ps

Root cause has been traced to a defective PCI gasket that may become dislodged
resulting in a short to ground condition.

Resulting damage is typically an estimated 9 square inch to 16 square inch
(58 sq. centimeter to 104 sq. centimeter) carbonized area that is the result
of a grounding short to chassis.

Corrective action was made available in Manufacting via ECO# WO_26229 as of
March 14, 2003.

The new gasket kit was introduced via ECO# WO_26998 as of August 28, 2003 and 
LEAP# 2389, also released August 28, 2003.

Parts Affected: 

November 30, 2004

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.25 hours

Special Considerations: 

Serviceability based instructions are available at the following internal URL:
  
/net/rcca.central/home/web/sdpsweb/docs/FIN_FCO/FCO/FCO_A0221-1_Dir/LW8_PCI_Gasket_ReworkInstruction.pdf

Corrective Action: 

Using the customer list provided above, proactively do the following:

   - replace current gasket on 540-5565-02 or 540-5290-03 with 560-2736-01

Comments: 

The above issue is associated with a thermal event that can result in damage 
to the chassis.  Therefore, replacement of PCI gaskets should be expediated.

The Serviceability team has requested the use of dedicated teams, wherever
possible, to perform the installation.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunSolve Internal Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

FIN/FCO Homepage Access:
_________________________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

To submit either a FIN or FCO refer to the following URLs for templates
and instructions;

*  For FCO: http://pronto.central/fco.html
*  For FIN: http://pronto.central/fin.html

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General:
________

Send questions or comments to finfco-manager@Sun.COM

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