| Document Audience: | INTERNAL
Archive
| WARNING:Articles moved into the Archived collection were accurate at the "Last Update" date, but are not maintained from that date forward.
As such, Sun disclaims all implied or express warranties with respect to the information contained in such articles.
| Document ID: | I0360-1 |
| Title: | The ATL 4/1800 and ATL 7/3500 have temperature sensors that are programmed by the vendor. Some units have been shipped with sensors that were not programmed. |
| Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
| Last Updated Date: | 1997-11-15 |
---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------
FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)FIN #: I0360-1
Synopsis: The ATL 4/1800 and ATL 7/3500 have temperature sensors that are programmed by the vendor. Some units have been shipped with sensors that were not programmed.Create Date: Nov/14/97
Keywords:
The ATL 4/1800 and ATL 7/3500 have temperature sensors that are programmed by the vendor. Some units have been shipped with sensors that were not programmed.
Product Category: Storage
Product Affected:
Mkt_ID Model Description
------ ----- -----------
X6074A ETL 4/1800 Enterprise Tape Library, 4 Drive
X6075A ETL 7/3500 Enterprise Tape Library, 2 Drive
X6076A ETL 7/3500 Enterprise Tape Library, 7 Drive
Parts Affected:
The following are the serial numbers of units that were shipped to
customers with potentially unprogrammed sensors.
Type Vendor Model Firmware S/N(Min) S/N(Max)
---- ------ ----- -------- --------- ---------
P/N 595-4354-01
ETL 2 Drive ATL 4/1800 - 732HG6982 732HG6983
ETL 2 Drive ATL 4/1800 - 733HG7001 -
ETL 2 Drive ATL 4/1800 - 734HG7020 734HG7023
ETL 2 Drive ATL 4/1800 - 735HG7037 735HG7038
ETL 2 Drive ATL 4/1800 - 737HG7059 -
ETL 2 Drive ATL 4/1800 - 737HG7061 737HG7063
ETL 2 Drive ATL 4/1800 - 738HG7096 738HG7099
ETL 2 Drive ATL 4/1800 - 739HG7124 739HG7125
ETL 2 Drive ATL 4/1800 - 739HG7139 739HG7141
ETL 2 Drive ATL 4/1800 - 740HG7153 740HG7156
ETL 2 Drive ATL 4/1800 - 740HG7164 -
P/N 595-4355-01
ETL 4 Drive ATL 4/1800 - 733HG7000 -
ETL 4 Drive ATL 4/1800 - 733HG7002 733HG7004
ETL 4 Drive ATL 4/1800 - 734HG7016 734HG7019
ETL 4 Drive ATL 4/1800 - 735HG7034 735HG7036
ETL 4 Drive ATL 4/1800 - 737HG7058 -
ETL 4 Drive ATL 4/1800 - 737HG7060 -
ETL 4 Drive ATL 4/1800 - 739HG7134 739HG7138
P/N 595-4444-01
ETL 2 Drive ATL 7/3500 - 732HG2187 732HG2190
ETL 2 Drive ATL 7/3500 - 733HG2195 733HG2197
ETL 2 Drive ATL 7/3500 - 734HG2209 734HG2210
ETL 2 Drive ATL 7/3500 - 734HG2213 734HG2215
ETL 2 Drive ATL 7/3500 - 735HG2219 735HG2222
ETL 2 Drive ATL 7/3500 - 737HG2238 737HG2239
ETL 2 Drive ATL 7/3500 - 737HG2241 -
ETL 2 Drive ATL 7/3500 - 738HG2251 -
ETL 2 Drive ATL 7/3500 - 738HG2277 -
ETL 2 Drive ATL 7/3500 - 740HG2289 -
ETL 2 Drive ATL 7/3500 - 741HG2302 -
ETL 2 Drive ATL 7/3500 - 741HG2304 -
P/N 595-4445-01
ETL 7 Drive ATL 7/3500 - 732HG2184 732HG2186
ETL 7 Drive ATL 7/3500 - 734HG2212 -
ETL 7 Drive ATL 7/3500 - 735HG2223 735HG2225
ETL 7 Drive ATL 7/3500 - 737HG2237 -
ETL 7 Drive ATL 7/3500 - 738HG2256 -
ETL 7 Drive ATL 7/3500 - 738HG2258 -
ETL 7 Drive ATL 7/3500 - 738HG2269 -
ETL 7 Drive ATL 7/3500 - 738HG2271 738HG2272
ETL 7 Drive ATL 7/3500 - 738HG2276 -
ETL 7 Drive ATL 7/3500 - 740HG2293 -
The following are the serial numbers of units that should have been
repaired at Sun's distribution center before shipment to customers.
Type Vendor Model Firmware S/N(Min) S/N(Max)
---- ------ ----- -------- --------- ---------
P/N 595-4444-01
ETL 2 Drive ATL 7/3500 - 737HG2240 -
ETL 2 Drive ATL 7/3500 - 738HG2250 -
ETL 2 Drive ATL 7/3500 - 738HG2252 738HG2255
ETL 2 Drive ATL 7/3500 - 738HG2274 738HG2275
ETL 2 Drive ATL 7/3500 - 738HG2278 738HG2279
ETL 2 Drive ATL 7/3500 - 740HG2288 -
ETL 2 Drive ATL 7/3500 - 740HG2290 740HG2292
ETL 2 Drive ATL 7/3500 - 741HG2301 -
P/N 595-4445-01
ETL 7 Drive ATL 7/3500 - 738HG2257 -
ETL 7 Drive ATL 7/3500 - 738HG2259 -
ETL 7 Drive ATL 7/3500 - 738HG2270 738HG2271
ETL 7 Drive ATL 7/3500 - 738HG2273 -
References:
ETL 4/1800 Operator's Guide - vendor number: 6211122 (This manual is
not available through Sun except as part
of the ETL Service Kit)
565-1395-02 ETL Service Kit
805-1035-10 Sun Enterprise Tape Library 7/3500 Operator's Guide
Issue Description:
The ETL 4/1800 and ETL 7/3500 have temperature sensors that are
programmed by the vendor (ATL) for the proper temperature threshold.
Some units have been shipped with sensors that were not programmed. If
one of these units has temperature detection enabled (default is
disabled), an over temperature error will occur immediately and the
unit will shut down. Over temperature detection is enabled through the
GUI control panel.
The sense code for over temperature is 8801. A complete list of sense
codes can be found at the end of the video training guide
(vt_guide.pdf) on the CDROM (704-5684-03) in the ETL service kit
(565-1395-02).
The vendor has agreed to replace ALL the unprogrammed sensors at the
customer's site at NO CHARGE to Sun or the customer. Units still in
Sun's inventory will have the sensors replaced.
Corrective Action:
Contact the local ATL service provider to arrange for installation of
the sensor. There will be no charge to Sun. If you do not know how to
contact your local ATL service provider, in the US call: 800-284-5101
or international call: 1-714-477-7924
Parts are provided by the vendor and are not available through
SunService Logistics.
Comments:
If you receive one of the units listed above, you can test the sensor
by enabling over temperature detection through the GUI (refer to the
Configuring Library Options section of the Operator's Manual). If the
sensor is defective, an immediate error will occur and the unit will
shut down.
The process problem at the vendor has been corrected. All future
shipments of ANY ETL 4/1000, ETL 4/1800, and ETL 7/3500 will have over
temperature detection enabled when shipped from the factory.
--------------------------------------------------------------------------
SunWeb Access:
______________
All released FINs and FCOs can be accessed internally on the SunWeb using
your favorite network browser as follows:
* Access the top level URL of http://cte.corp/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
Supporting documents for FINs/FCOs can be found on the Edist Website. The
Edist Website can be accessed internally at the following URL:
http://edist.corp/
* From there, follow the hyperlink path of "SunService Documentation" and
choose the appropriate folder, FIN or FCO. This will display supporting
directories/files for FINs or FCOs.
--------------------------------------------------------------------------
General:
________
Send questions or comments to finfco-manager@cte.Corp
---------------------------------------------------------------------------