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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0417-1

Create Date: Aug/26/98

Keywords: 

Powering off Alt. Control Brd. in a UE10000 May Result in Total Platform Shutdown.

Top FIN/FCO Report: Yes

Products Reference: Ultra Enterprise 10000 Secondary Control Board

Product Category: Server /  System Board

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Systems Affected
----------------
  -      E10000     All     Ultra Enterprise 10000 Server   -
          

X-Options Affected
------------------

X2720A      -        -      E10000 Control Board with Ethernet Hub  -

Parts Affected: 

Part Number   Description   Model
-----------   -----------   -----

    -             -          -

References: 

BugId:	 4149225,  4135766  
PatchId: 105683-08
MANUAL:	 805-2917-14 Sun Enterprise 10000 System Service Manual

Issue Description: 

Ultra Enterprise 10000 systems with an (unused) alternate Control Board  
and the Event Detector Daemon (EDD) enabled may be susceptible to total
platform shutdown if the alternate control board is powered off.

Shown below is an example of a warning from the platform messages file
of an E10000 that encountered an alternate control board power down
with the EDD enabled:

procestemp: Warning: The Temperature has exceed 911 temp on control board 0
procestemp: Temperature data for board 0 : cbStarfire5VDCTemp.0 226.88 C,
       cbStarfire5VDCPerTemp.0 226.88 C,  cbStarfire5VDCFanTemp.0 226.88 C,
poweroff:   Shutting down entire system...
procesvolt: Warning: Voltage readings have exceeded the thresholds on
            control board 0
procesvolt: Voltage data for board 0 : cbStarfire3p3VDCHK.0 5.00 V,
            cbStarfire5VDC.0 10.03 V,  cbStarfire5VDCHK.0 10.03 V,
            cbStarfire5VDCPer.0 10.03 V,  cbStarfire5VDCFan.0 10.03 V,

The example warning message (above) is followed by a total platform shut  
down because of false temperature detection which immediately trips the 
breakers.

The delay between the time that the Control Board was powered off and the  
breakers tripped was about 2 minutes.

A minor problem on UE10000 Control Boards causes some to be latched in
reset when powered down (correct), while other control boards are not 
latched (incorrect).  Control Boards that are not latched in reset when 
powered down, actually return valid JBC CIDs, which the ssp monitoring 
software (via EDD) currently uses to validate temperatures measured onboard.  
However, since main power is off for that control board, the temperatures 
are actually invalid, but the ssp software believes them to be valid because
the JBC CID can be read.  In this scenario, the bogus temperatures exceed
the "911 temp" values and the platform is systematically shutdown.

Implementation: 

---
    	|   |  	MANDATORY (Fully Pro-Active)
  	 ---    
  	 
  
         ---
    	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
  	 --- 
  	 
  	   			
         ---
    	| X | 	REACTIVE (As Required)
  	 ---

Corrective Action: 

Enterprise Services field personnel can avoid the above stated problem by
following either the workaround or the recommendation shown below:

1. Prior to powering down the alternate control board of an E10000 it   
   will be necessary to disable the Event Detector Daemon (EDD)   
       
    As user 'ssp' on the SSP, execute the following command:

	            ssp% edd_cmd -x stop


a. Once the alternate control board has been removed or replaced, it
   will then be necessary to turn EDD back ON (enable).

   As user 'ssp' on the SSP, execute the following command:

		    ssp% edd_cmd -x start
		
			
*Failure to do so may cause the entire platform to be shut down because 
 of the false temperatures that are read on the powered-down control board.
 	
 

2. Install Patch ID# 105683-08 or higher, which fixes the problem by qualifying
   temperatures on a powered down control board by further examining the 
   power ring voltages.

 
*Be sure to follow the 'Special Install Instructions' of the patch README.
                        -----------------------------

Comments: 

NOTE: For complete instructions on Control Board Replacement reference:
       The Sun Enterprise 10000 System Service Manual p# 805-2917-14

      Chapter 2: Component Replacement Procedures,  
	         Section 2.9 Control Board Replacement, 
	         Subsection  2.9.3 Powering Off a Control Board
	         page 2-26  
		
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Implementation Footnote: 

________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
        

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-   
     port teams will recommend implementation of the FIN (to their respective 
     accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need  
     arises.
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