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- Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0495-1

Create Date: Jun/03/99

Keywords: 

DLT7000 door handle shaft may sustain damage if not in closed position before shipping.

Top FIN/FCO Report: No

Products Reference: DLT7000 Drive Damage

Product Category: Storage / Tape

Product Affected: 

Mkt_ID   Platform   Model   Description            Serial Number
------   --------   -----   -----------            -------------
Systems Affected
----------------

   -     ANYSYS       -     System Platform Independent  -

X-Options Affected
------------------

X6063A     -       -       35-70GB DLT 7000 for L1800 or L3500      -
X6073A     -       -       StorEdge L1800 w 2 DLT 7000 drives       -
X6074A     -       -       StorEdge L1800 w 4 DLT 7000 drives       -
X6075A     -       -       StorEdge L3500 w 2 DLT 7000 drives       -
X6076A     -       -       StorEdge L3500 w 7 DLT 7000 drives       -

Parts Affected: 

Part Number   Description                  Model
-----------   -----------                  -----

370-3332-0X   DLT 7000 DRV,8MB ETL LIBRARY   -
370-3272-0X   DLT 7000 DRV-FOR ETL LIBRARY   -

References: 

None

Issue Description: 

There have been numerous reports of excessive damage to DLT7000 
tape drives (pn 370-3332-0X and 370-3272-0X) either during or     
prior to it's return to the Distribution Center. 

Upon further investigation, it has been noted that the door handle 
shaft of the DLT7000 tape drive may become twisted and damaged if
the handle is not in the closed position prior to it's return to 
the Distribution Center.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

All authorized Field Service Representatives that service and return
DLT7000 FRUs (pn 370-3332-0X and 370-3272-0X) to local Distribution 
Centers are prompted to follow the recommendation shown below:

                         
Before packaging a DLT7000 FRU for shipment (pn 370-3332-0X or
370-3272-0X) to the Distribution Center:

1. Apply medium pressure to the DLT7000 FRU door handle.

2. Rotate the DLT7000 FRU door handle into the downward (closed) 
   position.

   
The door handle is located on the right side of the drive and 
protrudes forward ~1.25 inches.

Comments: 

To access diagrams of the above mentioned DLT7000 handle positions:
See the "Supporting Documents:" section below. 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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SunSolve Online Access:
-----------------------
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Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to finfco-manager@sdpsweb.EBay
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