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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0532-1

Create Date: Nov/08/99

Keywords: 

Incorrect "Action to Take" information indicated in the Sun Ray 1 Troubleshooting Guide.

Top FIN/FCO Report: No

Products Reference: Incorrect Sun Ray documentation

Product Category: Desktop / Documentation ;

Product Affected: 

Systems Affected
----------------
Mkt_ID      Platform     Model   Description             Serial Number
------      --------     -----   -----------             -------------
BAE-100-xx  Sun Ray 1    All     Sun Ray 1 Network Appliance   - 


X-Options Affected
------------------
   -          -           -       -                            -

Parts Affected: 

Part Number   Description                    Model
-----------   -----------                    -----

805-7871-10   Sun Ray 1 Troubleshooting Guide  -

References: 

DOC:  805-7871-10   Sun Ray 1 Troubleshooting Guide

Issue Description: 

The Sun Ray 1 (Network Appliance) is currently shipping with a Trouble
Shooting Guide (pn 805-7871-10) which contains incorrect "Action to
Take" information for a specific failure Icon.  

Sample of the incorrect Icon notation shown below:

-------------------------------------------------------------------------
|      Icon	   |	   What it means	 |    Action to take	|
-------------------------------------------------------------------------
|                  |                             |                      |
|                  | An unrecoverable hardware   | Contact your system  |
|  -------         | failure has occurred.       | administrator for a  |
|  |     |         |                             | new unit.*           |
|  |     |         |                             |                      |
|  |     |   ---   |                             |                      |
|  |     |---| |   |                             |                      |
|  |     |   ---   |                             |                      |
|  -------         |                             |                      |
|                  |                             |                      |
-------------------------------------------------------------------------

The "Action to Take" instruction to obtain a new unit is incorrect and
could cause many NTF Sun Ray 1 units to be returned to Sun.  

The "Action to Take " should only indicate "Contact your System Admin-
istrator".

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

As a result of the above mentioned document error, a new "Quick
Reference" (pn 805-7871-11) will be printed to replace the
current Trouble Shooting Guide, to correct the error.

Example of the correction in the new Quick Reference Guide shown below:

-------------------------------------------------------------------------
|      Icon	   |	   What it means	  |    Action to take	|
-------------------------------------------------------------------------
|                  |                              |                     |
|                  | A unit failure has occurred. | Contact your system |
|  -------         | The unit tried to download   | administrator.      |
|  |     |         | from the server to the PROM, |                     |
|  |     |         | but failed.                  |                     |
|  |     |   ---   |                              |                     |
|  |     |---| |   |                              |                     |
|  |     |   ---   |                              |                     |
|  -------         |                              |                     |
|                  |                              |                     |
-------------------------------------------------------------------------

Comments: 

*The expected availability date for the new "Quick Reference" Documentation
 is 12/31/99.  The new reference cards will ship with new system orders,
 but will not be sent to installed base customers.


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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
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SunSolve Online Access:
-----------------------
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* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
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Internet Access:
----------------
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General:
--------
* Send questions or comments to finfco-manager@Sun.COM
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