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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0535-1

Create Date: Nov/15/99

Keywords: 

Documentation shipped with the Ultra 10 440MHz Upgrade Kit, states that the upgrade can also be used in the Ultra 5.

Top FIN/FCO Report: No

Products Reference: U5-10 440MHz upgrade

Product Category: Desktop / System CPU Module;

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
Systems Affected
----------------

A21      A21        All     Ultra 5 Desktop     -
A22      A22        All     Ultra 10 Desktop    -

X-Options Affected
------------------
UG-MXXX-M440E  UG TO U5/U10 440MHZ MODULE EDU

Parts Affected: 

Part Number   Description                 Model
-----------   -----------                 -----

501-5149-XX   FRU,ASY,Ultra 10,440MHZ,2MB   -

References: 

ECO: WO_16018
DOC: 806-3163-10  440 MHz UltraSPARC-IIi CPU Module Upgrade 
FIN: I0528-1

Issue Description: 

A 440MHz UltraSPARC-IIi CPU Module Upgrade kit was recently announced
and promoted for the Ultra 10 desktop system only, due to a limited
supply.  However, the documentation that is shipped with the Ultra 10
440MHz CPU upgrade kit pn 806-3163-10, includes mention that the 440
MHz upgrade kit is also supported on the Ultra 5 desktop system.  Thus,
customers who purchase an Ultra 10 440MHz upgrade kit, will read that
this upgrade is also supported on the Ultra 5.

Currently, there are plans to formally release the same 440MHz upgrade
kit for the Ultra 5 in the February 2000 timeframe.  Engineering has 
tested the 440MHz upgrade kit on both the Ultra 5 and Ultra 10 based 
systems.  As a result, Ultra 5 and Ultra 10 systems can be supported   
with 440MHz UltraSPARC-IIi CPU Modules.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

Authorized Service Representatives and Enterprise Customers should note
that the above mentioned support documentaton for the 440MHz CPU module
upgrade is correct , both the Ultra 5 and Ultra 10 desktop systems are
supported with 440MHz UltraSPARC-IIi CPU Modules.

Comments: 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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