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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0578-1

Create Date: MAY/11/00

Keywords: 

The Sun Enterprise Alternate Pathing (AP) 2.3 AnswerBook package is missing from the AP 2.3 release.

Top FIN/FCO Report: No

Products Reference: Alternate Pathing 2.3 on E10000 systems

Product Category: Server / SW Admin

Product Affected: 

Systems Affected
----------------

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
  -       E10000     all         -              -

X-Options Affected
------------------
  -          -        -          -              -

Parts Affected: 

Part Number     Description                   Model
-----------     -----------                   -----
E10000-HPC      Ultra Enterprise 10000 HPC      -
E10000          Ultra Enterprise 10000          -
AP09S-230-SAM9	Alternate Pathing (AP) 2.3      -

References: 

BugId: 4317125

Issue Description: 

The Sun Enterprise Alternate Pathing (AP) 2.3 AnswerBook package,
containing its User Guide and Reference Manual, is missing from the
AP 2.3 release on the Solaris 8 Supplement CD.  It is also missing
from the AP 2.3 Web release.

Users are unable to access the AP 2.3 product documentation.  As a 
result, they are neither be able to research the proper use of AP 2.3 
nor diagnose its improper use.

AP 2.3 is delivered on the Supplement CD of the English Computer 
Systems Solaris 8 media kit and on the Webpage at: 

              http://www.sun.com/servers/sw.
 
Although an AnswerBook package was thoroughly tested with those 
builds, but it is not delivered to the final product builds.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

Enterprise Customers and authorized Field Service Representatives may
avoid the above mentioned problem by following the recommendations
as shown below;

Access to following URL website and Download the AP 2.3 AnswerBook from;

		http://docs.sun.com:80/ab2/coll.130.3/

Comments: 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
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* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to finfco-manager@Sun.COM
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