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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0582-1

Create Date: May/30/00

Keywords: 

Sun Enterprise 10000 Server domain install instructions are incorrect in Solaris 8.

Top FIN/FCO Report: Yes

Products Reference: Enterprise 10000 Server Domain

Product Category: Server / SW Admin

Product Affected: 

Systems Affected
----------------
  
Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------
  -       E10000     all         -              -


X-Options Affected
------------------
  -          -        -          -              -

Parts Affected: 

Part Number   Description                   Model
-----------   -----------                   -----
E10000-HPC    Ultra Enterprise 10000 HPC      -
E10000        Ultra Enterprise 10000          -

References: 

BugId: 4312202

Issue Description: 

The Solaris 8 media kit installation instructions for Sun Enterprise
10000 Servers does not properly guide the customers through the step by
step procedures required to access and install subsequent CDs after the
first "Software" CD.  The suninstall procedure portion of the Solaris on 
Sun Hardware Platform Guide's E10000 installation is incorrect.

A Documentation errors can prevent E10000 customers from installing
Solaris 8 on their domains.

Currently, approximately 50 E10000 customers are affected by this
problem.  The number of customers affected by this issue will increase
over time and going forward.

Users are unable to fully install Solaris 8 on E10000 domains.  After
the first "Software" CD is installed, the observed behavior differs
from what is documented in the installation instructions.  Most
sysadmins will be able to fix the problem in short order, but in so
doing will have to deviate from Sun's instructions.  Certainly many
support calls may be generated by this error.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

Depending on the distribution and locale that are selected, the Solaris
installation involves using one or more CDs.  Each CD must be shared and
unshared before it can be used during the installation.  Although there
are several methods that can be used to install the Solaris software,
only the following method will be documented in the E10K chapter of the
Solaris on Sun Hardware Platform Guide.

If you are using dtterm, select Other and enter dtterm when you are
prompted for a terminal type.

-------------------------------------------------------------------
                        For fresh installs
-------------------------------------------------------------------

1.  Carefully read the E10K chapter of the Solaris on Sun Hardware
    Platform Guide.  Execute all instructions up to the suninstall
    portion.

2.  Insert CD1 on the SSP.  As long as the Volume Manager is running on 
    the SSP, remounting CDs when changing them or removing the SSP as an 
    install client is not necessary.  Note that CD1 does not refer to the 
    Solaris Installation CD, which is CD0.  
    Share CD1 as: share -F nfs -o ro,anon=0 /cdrom/cdrom0/s0

3.  Boot from the CD as explained in the Solaris on Sun Hardware
    Platform Guide.

4.  Go through the suninstall process for the first CD.
    Make sure to select automatic reboot.  The suninstall script will 
    execute a reboot after the first CD has been installed successfully.

5.  Select "Network File System" after Webstart displays the Media prompt.
    Webstart will prompt you for the second CD.

6.  On the SSP, unshare CD1 and eject the CD.

             ssp# unshare /cdrom/cdrom0
             ssp# eject cd

7.  Insert CD2 and share the CD. 
    share -F nfs -o ro,anon=0 /cdrom/cdrom0.
    When WebStart asks for the install path, type:

             :/cdrom/cdrom0

8.  Press [2] for Done after CD2 has been installed.
    If localizations are needed, you will be prompted for the Solaris
    Language CD. Otherwise, you are done with the installation.

    If you need to install the language CD, perform the following steps:

9.  Select "Network File System" after Webstart displays the Media
    prompt.  Webstart will prompt you for the language CD.

10. On the SSP, unshare CD2 and eject the CD.

             ssp# unshare /cdrom/cdrom0
             ssp# eject cd

11. Insert the language CD and share the CD. 
    share -F nfs -o ro,anon=0 /cdrom/cdrom0.
    When the WebStart open an installer window on the SSP,  Ignore 
    this window.  Type :/cdrom/cdrom0 when WebStart asks for 
    the install path.

    After the language CD is installed, the domain is rebooted.

12. Close the WebStart installer window on the SSP.

----------------------------------------------------------------------------
                             For Upgrades
----------------------------------------------------------------------------

1.  Carefully read the E10K chapter of the Solaris on Sun Hardware
    Platform Guide.  Execute all instructions up to the suninstall
    portion.

2.  Insert CD1 on the SSP. As long as the Volume Manager is running on 
    the SSP, remounting CDs when changing them or removing the SSP as an 
    install client is not necessary.  Note that CD1 does not refer to the 
    Solaris Installation CD, which is CD0.  
    Share CD1 as: share -F nfs -o ro,anon=0 /cdrom/cdrom0/s0

3.  Boot from the CD as explained in the Solaris on Sun Hardware
    Platform Guide.

5.  Go through the suninstall process for the first CD.  But this will not 
    be prompted for a automatic reboot.  After CD1 is installed, the domain 
    prompt will be displayed.

6.  Boot the domain by using the device alias of the currently installed disk.

7.  Select "Network File System" after Webstart displays the Media prompt.
    Webstart will prompt for the second CD.

8.  On the SSP, unshare CD1 and eject the CD.

             ssp# unshare /cdrom/cdrom0
             ssp# eject cd

9.  Insert CD2 and share the CD. 
    share -F nfs -o ro,anon=0 /cdrom/cdrom0.
    When WebStart asks for the install path, type:

             :/cdrom/cdrom0

10. Press [2] for Done after CD2 has been installed.
    If localizations are needed, you will be prompted for the Solaris
    Language CD. Otherwise, you are done with the installation.

    If you need to install the language CD, perform the following steps:

11. Select "Network File System" after Webstart displays the Media
    prompt.  Webstart will prompt for the language CD.

12. On the SSP, unshare CD2 and eject the CD.

             ssp# unshare /cdrom/cdrom0
             ssp# eject cd

13. Insert the language CD and share the CD. 
    share -F nfs -o ro,anon=0 /cdrom/cdrom0.
    When the WebStart open an installer window on the SSP,  Ignore 
    this window.  Type :/cdrom/cdrom0 when WebStart asks for 
    the install path.

    After the language CD is installed, the domain is rebooted.

14. Close the WebStart installer window on the SSP.

Comments: 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to finfco-manager@Sun.COM
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