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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0624-1

Create Date: Oct/25/00

Keywords: 

E10000 Capacity On Demand systems are not configured to enable automatic data collection.

Top FIN/FCO Report: No

Products Reference: E10000 COD

Product Category: Server / Service

Product Affected: 

Mkt_ID   Platform   Model     Description           Serial Number
------   --------   -----     -----------           -------------

Systems Affected
----------------
  -      E10000      ALL      Ultra Enterprise 10000      -

X-Options Affected
------------------
2860A             -   -   COD System board package                  -
C2860A            -   -   COD System board package, CTO             - 
E10000-RTU-TIER1  -   -   Right to use license (CPUs 9-20)          - 
E10000-RTU-TIER2  -   -   Right to use license (CPUs 20+)           -
E10K-COD-SYS-G    -   -   E10K COD SunSpectrum Gold Warranty        -
E10K-COD-SYS-P    -   -   E10K COD SunSpectrum Platinum Warranty    -
E10K-COD-BRD-G    -   -   E10K COD Board Gold Warranty              -
E10K-COD-BRD-P    -   -   E10K COD Board Platinum Warranty          -
E10K-COD-RTU1-G   -   -   Tier 1 CPU RTU License Gold Warranty      -
E10K-COD-RTU1-P   -   -   Tier 1 CPU RTU License Platinum Warranty  -
E10K-COD-RTU2-G   -   -   Tier 2 CPU RTU License Gold Warranty      -
E10K-COD-RTU2-P   -   -   Tier 2 CPU RTU License Platinum Warranty  -
E10K-SW-COD-1.0   -   -   Sun E10K COD Software                     -
E10K-COD-CONVERT  -   -   Sun E10K conversion to COD                -

Parts Affected: 

Part Number     Description     Model
-----------     -----------     -----
     -               -            -

References: 

URL:  http://marvin.west/pubs/starfire_user/coddocs/cod.html
URL:  http://dhpg.west/salestools/cod/

Issue Description: 

The impact to Sun is potential lost revenue in RTUs not being sold
and Enterprise Services contracts not being priced correctly to 
include maintenance on activated CPUs and system boards (active or
inactive).

E10000 Capacity on Demand (COD) systems are not being set up to
send automated e-mail per the contract agreements.

There have been 179 E10K COD systems sold and only 9% of these systems
have been configured to send e-mail back to Sun. The potential revenue
in RTUs is over $115M.

There are various possible reasons for the incomplete setup;
  - no infrastructure at the customer site.
  - customer says they do not want to setup the automated e-mail.
  - field engineers may not be aware of the proper setup.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The objective of this FIN is to inform the field of the proper way to 
configure the system.

When a COD system is setup properly, the COD software is installed and
the system is set up to send e-mail to Sun via a secure log file.  In
order for the secure logging function to work, the system must have the
infrastructure to send e-mail to Sun.  Please reference the E10000
install documents for proper configuration of a COD system.

For your reference the E10K COD documents are located at:

        http://marvin.west/pubs/starfire_user/coddocs/cod.html

For customer sites where e-mail is absolutely not possible, alternative
arrangements can be made. This process will have to be arranged by the
sales engineer. This process is not desirable because may take Sun
service resources to perform the data collection.

For additional questions refer to the E10000 COD announcement materials
located at:

        http://dhpg.west/salestools/cod/

Comments: 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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