---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0654-1

Create Date: Mar/22/01

Keywords: 

Serengeti FRU numbers

Top FIN/FCO Report: No

Products Reference: Serengeti FRU

Product Category: Server / Other

Product Affected: 

Systems Affected
----------------
  
Mkt_ID   Platform   Model   Description        Serial Number
------   --------   -----   -----------        -------------
  -	   S8        ALL    Sun Fire 3800            -
  -        S12       ALL    Sun Fire 4800            -
  -	   S12i      ALL    Sun Fire 4810            -
  -        S24       ALL    Sun Fire 6800            -

X-Options Affected
------------------
  -         -         -          -                   -

Parts Affected: 

Part Number     Description       Model  
-----------     -----------       -----
     -               -              -

References: 

URL:	http://gsops.central/sort/Serengeti/rev_50_equiv.ps

Issue Description: 

Field Replaceable Units (FRU's) for Sun Fire 3800, 4800, 4810, and 6800
systems which shipped before April, 2001 are not marked as Rev 50. The
FRU's which shipped are marked with various revisions less than Rev
50.  Rev 50 indicates production quality parts.

Because Enterprise Services must support systems prior to Revenue
Release, FRU parts may ship early in the product life cycle.  As a
result, not all Engineering Change Orders (ECO's) to release FRU's at
the Rev 50 level were complete before these Sun Fire FRU's shipped.

There is no functional difference between the specified FRU's that are
marked Rev 50 and FRU's marked with something else.  For specific
information on the affected part numbers, please refer to the following
URL which shows revision equivalencies:

   http://gsops.central/sort/Serengeti/rev_50_equiv.ps

These Serengeti FRU's will have the following label on the outside of
their FRU containers and should be considered good material:

  "This FRU meets Rev 50 requirements.
   Reference FIN #I0654-1 for more information."

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guidelines for authorized
Enterprise Services Field Representatives that may be at risk of
encountering the above mentioned problem:

When using replacement FRUs shipped for Sun Fire 3800, 4800, 4810 and
6800 systems, disregard the "Rev" level printed on the FRU.  All
"Rev's" less than 50 should be considered as good and fully
functional.  The FRU container will have a label stating "This FRU
meets Rev 50 requirements."

Comments: 

------------------------------------------------------------------------------

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to finfco-manager@Sun.COM
---------------------------------------------------------------------------