| Document Audience: | INTERNAL |
| Document ID: | I0700-1 |
| Title: | FC Switch f/w level must be checked to install or replace StorEdge Network FC Switch into a SAN Config. |
| Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
| Update Date: | 2001-07-27 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)FIN #: I0700-1
Synopsis: FC Switch f/w level must be checked to install or replace StorEdge Network FC Switch into a SAN Config.Create Date: Jul/27/01
Keywords:
FC Switch f/w level must be checked to install or replace StorEdge Network FC Switch into a SAN Config.
SunAlert: No
Top FIN/FCO Report: No
Products Reference: FC Switch Firmware Level
Product Category: Storage / Service
Product Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
Systems Affected
----------------
- ANYSYS - System Platform Independent -
X-Options Affected
------------------
X6744 - - StorEdge Network FC Switch-8 -
X6746 - - StorEdge Network FC Switch-8 -
SG-XSW16-32P - - StorEdge Network FC Switch-16 -
Parts Affected:
Part Number Description Model
----------- ----------- -----
370-4276-02 16-PORT SWITCH PYTHON -
370-4035-01 SWITCH 8-PORT FC-AL -
540-4372-02 ASSY 8-PORT FCA1 SWITCH -
540-4751-03 ASSY 16-PORT SWITCH -
References:
N/A
Issue Description:
StorEdge Network FC Switch-8 and StorEdge Network FC Switch-16 products
installed in a Storage Area Network (SAN) configuration must have the
proper level of firmware installed for proper operation. All switches
in the SAN must contain matching firmware versions. Failure to verify
and install the correct switch firmware when installing or replacing
switches in a SAN can cause the switch to fail. It is important that
the firmware of existing switches in a SAN and any replacement switch
be checked for compatibility when installing a new switch into the SAN
configuration.
Sun Logistics is now stocking two FRU's for these SAN switches. The
8-port switch supports 3 firmware versions and the 16-port switch
supports 2 versions of firmware. The three firmware versions provide
different functionality and are the result of a 3-phase engineering
development process which means that the engineering development teams
strategy for adding more complex configurations throughout the program
are broke down to phases. This is the third phase of the program.
-------------------------------------------------------------------------
|Switch Type| FRU P/N | Sun P/N | F/W Name | Version | F/W File |
|=========================================================================|
|Switch-8 | 540-4372 | 370-4035-xx | Cobra | 3.02.67 | m08030267.fls |
| | | | Mamba | 3.03.51 | m08b30351.fls |
| | | | Python | 3.04.60 | m08030460.fls |
|-----------|----------|-------------|----------|---------|---------------|
|Switch-16 | 540-4751 | 370-4276-xx | Mamba | 3.03.51 | m16b30351.fls |
| | | | Python | 3.04.60 | m16030460.fls |
-------------------------------------------------------------------------
Note: The 16-port switch does not support Cobra firmware.
Note: The Cobra, Mamba, and Python is not a System Code names.
These are firmware code names.
Due to the cost to Sun of stocking multiple FRU's in order to provide
switches with various firmware levels, it has been decided to only
stock one FRU for each switch (8 or 16 port). The FRU's in Logistics
stock may have any of the three firmware versions, depending on when
they were manufactured.
This makes it necessary for Field personnel to verify and possibly
upgrade or downgrade the firmware on a new switch to match the firmware
of existing switches in a SAN. Field Engineers should follow the
procedures in the Corrective Action section to verify and upgrade or
downgrade switch firmware.
Downgrade firmware is recommended only in a situation where a FRU that
ships with Python firmware is to be used in a Mamba configuration. Not
all customers will upgrade to the current firmware level if what they
have installed meets their requirements.Implementation:
---
| | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
---Corrective Action:
The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives when installing a new switch
or while replacing an existing switch in the SAN Configuration.
Steps to follow:
1) Switch firmware must be updated to match the other switches in the
SAN before the switch is connected to a SAN. The first step is
to assess the firmware revision on the FRU. If the FRU package has
not previously been opened, this can be accomplished by comparing
the Sun part number (370-xxxx-xx) to the part number/firmware
reference table below. The 8-port switch will have a part number
of 370-4035-xx and the 16-port switch will have a part number of
370-4276-xx. The dash level of the part (-01, -02, -03) determines
the firmware version. NOTE that the Sun part number is a reliable
indicator of firmware revision on the switch only if the FRU has
not previously been opened or used.
2) Identify the firmware version in use in the customers configuration.
Obtain this via the switch faceplate display screen of the Switch
GUI. The firmware revision will be displayed in the switch status
box near the upper right corner of the screen.
3) If you cannot confirm the firmware revision of the FRU via step 2,
or if the switch firmware version doesn't match the customer's
configuration, proceed with the firmware update process starting with
step 4 below.
4) Connect the switch to a Solaris workstation outside the SAN. See
details below. The firmware update procedure will require temporary
installation of the Switch GUI on the workstation.
5) Obtain the firmware and GUI files:
The firmware and GUI files may be accessible at the customer site
via the CD that was delivered with the SAN product. If a CD is not
available, or if the customer SAN configuration has been updated
since original shipment, the GUI and firmware files should be
obtained from the following URL:
http://hes.west/nws/products/Switch/switch_gui.html
When the Python firmware is Revenue Released, the firmware and GUI
will be available and can be downloaded from the SunSolve.
Out-of-the-box FC Switch Part Number and Firmware level matrix.
For 8-port switch:
----------------------------------------------------------------------
|Internal | Product | | | |
|F/W Name | Revision ** | Sun PN | FW level | FW file |
|=========|=============|====================|==========|==============|
|Cobra | 1.0 | 370-4035-01 Rev 50 | 3.02.67 | m08030267.fls|
| | | | | |
|Mamba | 2.0 / 2.1 | 370-4035-02 Rev 50 | 3.03.51 | m08b30351.fls|
| | | | | |
|Python | 3.0 | 370-4035-03 Rev 50 | 3.04.60 | m08030460.fls|
----------------------------------------------------------------------
For 16-port switch:
----------------------------------------------------------------------
|Internal | Product | | | |
|F/W Name | Revision ** | Sun PN | FW level | FW file |
|=========|=============|====================|==========|==============|
|Mamba | 2.0 / 2.1 | 370-4276-01 Rev 50 | 3.03.51 | m16b30351.fls|
| | | | | |
|Python | 3.0 | 370-4276-02 Rev 50 | 3.04.60 | m16030460.fls|
----------------------------------------------------------------------
** Sun StorEdge Network FC Switch revision number
------------------------------
| Upgrade/Downgrade Procedures |
------------------------------
Here are all the versions of GUI and firmware with related code names:
Codename Cobra Mamba Python
-------- ----- ----- ------
GUI version 2.06.16 2.07.54 2.08.22 or later
Firmware version 30267 30351 30457 or later
This document covers the following possible combinations of
upgrade/downgrades:
. Cobra upgrade to either Mamba or Python firmware
. Mamba upgrade to Python firmware
. Python downgrade to Mamba firmware
No other combinations are supported or tested.
The following procedure is to be performed on a switch that is
standalone. It must NOT be connected to a SAN. Before performing the
update procedure, place the workstation and switch on a private IP
address segment. The instructions must be performed in the following
order.
The recommended GUI is the Python GUI which supports both Mamba and
Python firmware. Cobra firmware is not supported.
1. Determine if there is a GUI already installed.
# pkginfo -l SUNWsmgr | grep VERSION
If the GUI is not installed you will see the following error:
ERROR: information for "SUNWsmgr" was not found
In this case, you must install the Python GUI as described below in
step 3 under "Installing the Python GUI".
2) If the GUI is already installed on the workstation, use the following
steps to shutdown, backup and remove the GUI if it is not a Python
version, and then install the Python GUI.
a) Shut down any running GUI versions.
b) Make a backup copy of the current installation just to be safe!
# cd /usr/opt
# tar cf mamba_or_cobra.tar SUNWsmgr
c) Remove the current package instance of the GUI.
# pkgrm SUNWsmgr
d) Use the "Installing the Python GUI" instructions below to install
the GUI.
Note: Ensure that you have the correct firmware files on your workstation
if you are up/downgrading the switch firmware before proceeding.
It is recommended that you store all of your firmware files under
/usr/opt/SUNWsmgr/flash.
3) Installing the Python GUI:
a) Obtain software distribution for the GUI.
b) Go to the directory which contains the SUNWsmgr distribution
and install the software package:
# pkgadd -d SUNWsmgr
Respond Yes to all questions, or press the Enter key to accept
the default answers.
4) Before Performing Switch Maintenance:
In the following steps we will be reconfiguring the workstation's IP
address and placing the switch into the FORCED PROM mode.
A. Reconfiguring the workstation's IP address:
a) Save the workstations network configuration information.
# ifconfig -a > /tmp/save_address
b) Verify the saved information.
# cat /tmp/save_address
c) Reconfigure the workstations IP address and netmask.
# ifconfig hme0 10.0.0.2 netmask 255.0.0.0 up
d) Verify the change.
# ifconfig -a
B. Enabling FORCED PROM mode on the switch:
In this section we briefly use FORCED PROM mode so that the switch
can use firmware stored in PROM rather than flash memory while we
configure the switch IP address.
a) Using the Force PROM Button (16_Port switch):
The Force PROM button is on the back panel of the switch chassis
below port 16.
i) Isolate the switch chassis from the fabric and turn the power
switch off.
ii) Press and hold the Force PROM button, then turn the power
switch on. Allow the switch to complete the POST, then release
the Force PROM button (this should take approximately 5-10
seconds).
iii) Observe the heartbeat LED for error codes (5 blinks is normal
when in Force PROM mode). Correct conditions or reconfigure
the switch as required.
b) Using the Test Mode Switch (8_Port switch):
The test mode switch is a small rotary switch located on the back
of the switch chassis. The test mode switch position determines
which operating mode the switch enters when the switch chassis is
powered up. Normal operation is indicated by the alignment of the
small notch on the test mode switch with the dot on the faceplate.
Use a small screwdriver to change test mode switch positions.
CAUTION: The rotary switch is very delicate and must be handled
with care. Use the normal position as a reference and
count the number of clicks (1 click per position). These
clicks are not audible and are best detected by feel.
i) Using a small screwdriver, rotate the test mode switch four
clicks clockwise to the Force PROM position.
ii) Turn the power switch off for three seconds, and then back on
to reset the switch chassis.
iii) Observe the heartbeat LED for error codes (5 blinks is normal
when in Force PROM mode). If you do not observe the blink
code, re-align the small notch on the test mode switch with
the dot on the faceplate and return to step 1.
iv) Rotate the test mode switch four clicks counter-clockwise to
the normal operating position.
C. Plug the switch into the same ethernet segment or subnet as the
workstation and verify connectivity to the switch.
# ping 10.0.0.1
If the ping fails, replace the local area network with a crossover cable
between the switch and the workstations ethernet port. This is
documented in the "SANBox 8/16 Switch Management User's Manual" in the
"Switch Preparation" section under the "Using a Crossover Cable" steps.
D. You can now perform maintenance on the switch.
5) Switch Maintenance (updating the firmware and configuring IP addresses):
1. Start the GUI and login to the switch:
a) /usr/opt/SUNWsmgr/bin/esm_smgr
b) Log in using the username su and the password su.
c) When the Fabric screen appears, enter 10.0.0.1 for the IP
address of the switch.
d) Double click the PROM logo under the status column.
To update the firmware, from the "Switch Faceplate" display, pull down
"Special", and select "Update Flash". Select the appropriate firmware
file from the /usr/opt/SUNWsmgr/flash directory and click OK. Files
beginning with m08 are for 8-port switches, and m16 are for 16-port
switches. The numbers after the switch port designation are the
revision numbers. Refer to the chart at the top of this document for
the appropriate firmware version number. After the firmware is loaded,
please reset the switch. Return to FORCED PROM mode as documented
above because the switch reset will put the switch into normal
operation. From the fabric screen double click the PROM logo under
the status column once it returns to a non-red state.
6) Verifying the Firmware Version:
To verify the firmware version, from the Switch Faceplate Display
screen in the GUI you must examine the switch status box near the upper
right hand corner of the screen. The firmware version number will be
displayed there.
7) Configuring the Switch IP Address:
Once you have verified the firmware, you can configure the IP address
of the switch and then restore the workstation's IP address. NOTE: You
have the choice of assigning the switch an IP address or leaving the
address as 10.0.0.1. Only assign an address if the switch is at it
final destination on the network.
8) Configure the Network Information using the GUI:
Double click on the RJ45 (ethernet) port on the switch faceplate
picture. You are now at the Network Configuration screen. You can now
enter/verify the network configuration of the switch. Remember to click
apply after filling in all of the fields. This is covered in depth in
the "SANBox 8/16 Switch Management User's Manual", in the "Switch
Preparation" section under "To Activate Sansurfer to Modify a Switch IP
Address".
9) Reset the Switch:
You can now reset the switch using the power button to return the
switch to normal operating mode. You will observe the heartbeat LED
blinking approximately once a second.
10) Restore the Workstation IP Address:
Now that the switch is in normal operating mode you can reconfigure the
workstations IP address back to the value stored in /tmp/save_address.
# ifconfig hme0 netmask up
11) Verify Configuration Changes:
Verify that the change has been made by comparing the current
configuration against the saved configuration:
# ifconfig -a
# cat /tmp/save_address
12) Verify the Switch:
You can now proceed to verify the switches stage type and port
configuration. This subject is covered in Section 2 of the "SANBox
8/16 Switch Management User's Manual" and is beyond the scope of this
document.Comments:
----------------------------------------------------------------------------
Implementation Footnote:
i) In case of MANDATORY FINs, Enterprise Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission
critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as
the
need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
--------------
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/
* From there, select the appropriate link to browse the FIN or FCO
index.
Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "Enterprise Services
Documenta-
tion" and click on "FIN & FCO attachments", then choose the
appropriate
folder, FIN or FCO. This will display supporting directories/files
for
FINs or FCOs.
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
--------
* Send questions or comments to finfco-manager@Sun.COM
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