---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0704-1

Create Date: Sep/18/01

Keywords: 

Field handling procedure on non-Sun supported GBICs

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Brocade Silkworm Switch

Product Category: Storage / Service

Product Affected: 

Mkt_ID   Platform      Model    Description                 Serial Number
------   --------      -----    -----------                 -------------
Systems Affected
----------------
   -     Anysys          -      System Platform Independent        -

X-Options Affected
------------------
  -          -           -           -                             -

Parts Affected: 

Part Number   Description                            Model
-----------   -----------                            -----
370-2303-03   OEM MODULE GBIC ANCOR                    -
370-4395-01   8-port swtch Brocade Silkworm 2400       -
370-4396-01   16-port swtch Brocade Silkworm 2800      -
370-3975-01   IBM GBIC                                 -
370-4379-01   Finisar GBIC                             -

References: 

ECO: WO_20481
URL: www.Brocade.com  http://infoserver.central/data/syshbk/Devices/Fibre_Channel/FIBRE_FC_AL_SW_GBIC.html
Manual: 806-5514-10   Sun StorEdge Network FC Switch-8 Troubleshooting Guide

Issue Description: 

Sun Professional Services is selling Brocade Silkworm Switches containing
GBIC's which have no Sun label or part number.  This FIN will provide
guidance for replacing these non-Sun GBIC's in the case of failure.

All Brocade Silkworm switches that are re-sold through Sun Professional
Services (PS) will contain IBM or Finisar GBIC's without Sun part numbers,
which are identical to the short wave GBIC's that Sun currently sells and
supports.  The Brocade switches themselves will have a Sun part number
(370-4395-01 or 370-4396-01) and a serial number label, but the GBIC's
in the switches may not have a Sun part number.  The non-Sun GBICs will
be labeled as follows;

 Vendor		     FAB  Markings
 ------		------------------------
 IBM  		IBM42S10LNNAA20 (21H985)

 Finisar  	FTR-8519

 
These GBIC's can be found in any SAN configuration using a Brocade switch
sold by Sun Professional Services (PS).  These switches are being sold due
to a cost reduction opportunity identified by Sun PS.  It is expected that
1500 to 2000 of these switches will be sold over the next 12 months.  

Failed GBIC's can be identified by using normal SAN troubleshooting
procedures.  See the "Sun StorEdge Network FC Switch-8 Troubleshooting
Guide", 806-5514-10, for help in isolating a failed GBIC in a SAN switch. 

Reference the Corrective Action section for details on replacing these
non-Sun GBIC's.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

An Authorized Enterprise Field Service Representative may avoid the
above mentioned problems by following the recommendations as shown
below.

When a non-Sun GBIC is found to have failed in a Brocade switch that is
covered by a Sun support contract, please adhere to the following
procedure.

  1. Remove and discard the failed non-Sun GBIC. 

  2. Replace with a Sun supported GBIC having one of the following three
     part numbers; 370-2303, 370-4379 or 370-3975.

The failed GBICs should be thrown away since there is no repair process
for these boards.  Field Engineers should order Sun short wave GBIC's
through normal channels to replace ones that have failed.

Comments: 

None

--------------------------------------------------------------------------

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to
     contact all affected customers to recommend implementation of
     the FIN.

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical
     support teams will recommend implementation of the FIN  (to their
     respective accounts), at the convenience of the customer.

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
--------------
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be
  accessed internally at the following URL: http://edist.corp/.

* From there, follow the hyperlink path of "Enterprise Services Documenta-
  tion" and click on "FIN & FCO attachments", then choose the appropriate
  folder, FIN or FCO.  This will display supporting directories/files for
  FINs or FCOs.

Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to finfco-manager@Sun.COM
---------------------------------------------------------------------------