---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0756-1

Create Date: Jan/02/02

Keywords: 

Systems using Schizo chip for I/O may experience SERR panic on REQ64 parity error

SunAlert: No

Top FIN/FCO Report: Yes

Products Reference: Sun Fire System Firmware

Product Category: Server / Service

Product Affected: 

Systems Affected
----------------  
Mkt_ID   Platform   Model   Description          Serial Number
------   --------   -----   -----------          -------------
  -      S8         ALL     Sun Fire 3800              -
  -      S12        ALL     Sun Fire 4800              -
  -      S12i       ALL     Sun Fire 4810              -
  -      S24        ALL     Sun Fire 6800              -


X-Options Affected
------------------ 
Mkt_ID     Platform   Model   Description        Serial Number
------     --------   -----   -----------        -------------
  -           -         -          -                   -

Parts Affected: 

Part Number   Description   Model
-----------   -----------   -----
     -             -          -

References: 

DOC:    816-2553-10
  
URL:    http://sdpsweb.ebay/FIN_FCO/FIN/FINI0756-1_dir/BugIds
        http://sdpsweb.ebay/FIN_FCO/FIN/FINI0756-1_dir/Affected.sdc

Issue Description: 

Customers may encounter unexpected behavior of the System Controller
due to downrev firmware which shipped with a small number of Sun Fire
3800/48x0/6800 systems.  System Controllers may hang when they
experience software bugs present in firmware version 5.12.5 (Rev-07).
This unreleased firmware version was mistakenly shipped on a very small
number of Sun Fire systems.

Manufacturing has erroneously installed 5.12.5 (Rev-07) firmware on
some Sun Fire 3800/48x0/6800 products when building systems with
UltraSPARC-III+ modules for the last couple of months, which creates
a potential risk to system operation.  The risk is not regarded as
serious, but the 5.12.5 (Rev-07) firmware must be replaced with 5.12.5
(Rev-15) in order to prevent any potential problems.  The Rev-07 firmware
that was installed in some systems does not provide the latest bug fixes.

A list of affected customers has been provided by Manufacturing and is
available as a StarOffice spreadsheet at:

http://sdpsweb.ebay/FIN_FCO/FIN/FINI0756-1_dir/Affected.sdc

Note: Download the file to local disk by going to the above URL, then 
      choosing FILE -> Save As.  Once the .sdc file is saved, open it 
      locally with StarOffice.

In order to identify the firmware installed on the System Controller,
please run the following command at the SC> prompt. 

	SC> showb -v

The downrev firmware version, 5.12.5 (Rev-07), will display as this: 
	
   Slot    Pwr  Component Type             State    Status    Domain
   ----    ---  --------------             -----    ------    ------
   SSC0    On   System Controller            -      Passed      -        
   SSC1     -   Empty Slot                   -        -         -        
   ID0     On   Sun Fire 3800 Centerplane    -        OK        -        
   PS0     On   A145 Power Supply            -        OK        -        
   PS1     On   A145 Power Supply            -        OK        -        
   PS2      -   Empty Slot                   -        -         - 
          

If the customer is running 5.12.5 (Rev-15) firmware, the output of the
'showb -v' command will be very different (see below).  The above output
will indicate that the firmware needs to be upgraded.  The below output
requires no action be taken.

Component Device    Type  Version  Date       Time  Info                       
--------- ------    ----  -------  ----       ----  ----                       
SSC0                ScApp 5.12.5   09/26/2001 15:51                            
SSC0                Info  5.12.5   09/26/2001 15:51 Sun_Fire_Version_5.12.5_15 
/N0/IB6   SBBC 0    iPOST 5.12.5   09/26/2001 15:47                            
/N0/IB6   SBBC 0    Info  5.12.5   09/26/2001 15:48 Sun_Fire_Version_5.12.5_15 
/N0/IB7   SBBC 0    iPOST 5.12.5   09/26/2001 15:47    

etc.....
      
Note that there are multiple bug fixes between each release of the SC
firmware and, as such, it's difficult to pinpoint any specific error
message or symptom.  Bug fixes between 5.12.5-06 and 5.12.5-15 which
might assist in identifying issues with customer systems and indicate
an upgrade to version 5.12.5-15 is needed are listed at:

     http://sdpsweb.ebay/FIN_FCO/FIN/FINI0756-1_dir/BugIds

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        | X |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        |   |   REACTIVE (As Required)
         ---

Corrective Action: 

An Authorized Enterprise Services Field Representative may avoid the
above mentioned problems by following the recommendations as shown below.

Please perform the following guideline as needed:

If a system is identified from the affected customer list given above,
flashupdate the System Controller firmware level to the latest revision of 
5.12.5 using Patch 112127-01 available from http://sunsolve.central.

     Patch-ID# 112127-01
     Keywords: Sun_Fire firmware update 5.12.5 ScApp RTOS
     Synopsis: Hardware/PROM: Sun Fire 3800/4800/4810/6800 Systems 	
               flashprom update
     Date: Oct/18/2001
  
This patch provides the released version of the firmware shipped on the
system controller assemblies.  Refer to the Install.info file provided
with the patch for detailed installation instructions.

Comments: 

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to finfco-manager@Sun.COM
---------------------------------------------------------------------------