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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0764-1

Create Date: Mar/01/02

Keywords: 

Supplier misformatted 40GB disk drive X-Options for Netra X1 systems as either 5GB or 7GB

SunAlert: No

Top FIN/FCO Report: No

Products Reference: 40GB Disk Drives on Netra X1

Product Category: Server / Service

Product Affected: 

Systems Affected
---------------- 
Mkt_ID   Platform   Model   Description         Serial Number
------   --------   -----   -----------         -------------
  -        N19       ALL    Netra X1 Server           -

List X-Options affected.

Mkt_ID   Platform   Model   	 Description   		Serial Number
------   --------   -----   	 -----------   		-------------
X7096A      -         -          HDD 40GB IDE 7.2K RPM        -

Parts Affected: 

Part Number   Description             Model
-----------   -----------             -----
370-4419-01   HDD 40GB IDE 7.2K RPM     -

References: 

Manual: 806-7670-10: Netra X1 Server Hard Disk Drive Installation Guide.
        806-5980-11: Netra X1 Server User's Guide.

URL: http://infoserver.central/data/syshbk/Systems/Netra_X1/components.html
http://infoserver.central/data/syshbk/Devices/Disk/DISK_Sgte_ST340824A.html
http://sdpsweb.ebay/FIN_FCO/FIN/FINI0764-1_dir/AffectedSeagateDD_LABELS.pdf
http://sdpsweb.ebay/FIN_FCO/FIN/FINI0764-1_dir/SHIPLIST_082401to111902.sdc

Issue Description: 

A small number of Seagate ST340824A 40GB disk drives for Netra X1 systems
have been misformatted as either 5GB or 7GB drives.  Customers with these 
drives may encounter an out of space condition when they are not expecting it, 
and will not be able to address a significant portion of the drive space.  This 
may result in application errors and system downtime. 
           
Visual inspection alone will not identify these drives.  The problem
lies in the configuration of the drives themselves.  If the drive is
installed, both physical inspection and command line inspection of the
drive will be necessary to determine if the drive was formatted correctly.
     
The drives will function normally, but will have their drive geometry
configured for either 5GB or 7GB.  The primary issue is the possibility 
of running out of drive space prematurely.

The only product affected is the Seagate ST340824A disk drive X-Option for 
the Netra X1.  40Gb IBM and Fujitsu disk drives are not affected.  The problem 
happened at the equipment manufacturer when they were configuring the X-Option 
drives.  None of the disk drives installed into Netra X1 systems at the factory
are affected.

Approximately 700-800 drives are affected by this problem.  Most of
these drives were reportedly shipped to the USA.  The supplier screened
their inventory in-house and pulled recent inventory back from the
Product Distribution Center. 

The datecodes of affected X-Option disk drives manufactured by Seagate 
Technology are from August 24, 2001 through November 19, 2001.
The following URL contains the list of shipping destinations for these
X-Option disk drives:

   http://sdpsweb.ebay/FIN_FCO/FIN/FINI0764-1_dir/SHIPLIST_082401to111902.sdc

To view this list, Click on the URL, Click on File -> Save As, and save to
local disk.  Open as a StarOffice spreadsheet.

Although Seagate, IBM, and Fujitsu share the same X-Option number for this 
40GB disk drive, only the Seagate disk drives are affected.  Please refer to 
the following supplier code number on the X-Option label in order to identify 
the disk drive manufacturer:

     Seagate Supplier code 	0020772
     Fujitsu Supplier code 	0066152
     IBM     Supplier code 	0010752

The bricks used at the drive vendor for copying format and software to
the new X-Option 40GB drives were switched, causing the 5GB or 7GB
images to be copied to the new unformatted 40GB drives.

Regular audits will be implemented by the supplier Quality Team to
prevent the recurrence of similar issues in the future.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above 
mentioned problem.

Enterprise Services should be aware of the issue and be prepared to
either reformat or replace an affected drive after consulting with the
customer to discuss the issue and address any concerns.  Physical
inspection of the drive label as well as command line investigation of
the formatting parameters will be necessary.

Please adhere to the following procedure to identify and correct this
disk drive problem.

  If The X-Option Shipping Box is unopened:

    On the X-Option box label,

    1. Check the X-Option part number; if it is X7096A, then continue.
    
    2. Check the supplier code (SC) section; if it is the Seagate Supplier 
       Code (0020772) continue.
       
    3. Check the date code under the serial number (SN) section to see if it 
       falls between 0132 and 0147.

    4. If the drive is identified as a Seagate 40GB IDE Drive within the
       affected date range, please replace the drive.

       Do not use the standard ES replacement methods - use the CIC process to 
       obtain a new 40GB X-Option drive.  This will enable us to return the 
       drive to the equipment manufacturer for credit.

  If the drive has already been installed into a system:

    1. Use the "verify" option to the 'format' command from the command line.
       If the drive shows as this type,

       ST340824A
       
       and if the drive size shows as 5Gb or 7Gb, the drive has been
       misconfigured and action should be taken.  The drive type should
       also be checked by physically inspecting the part number and
       vendor code on the drive label. 
    
    2. If the drive version/model is ST340824A (40GB) and the total space 
       is much smaller than 40GB (around 5GB or 7GB), then please do the
       following: 

       a. If the drive has not been used for data, reformat the drive
          using the commands supplied below.
          
       OR
        
       b. If the customer has stored data on the drive, backup any data and 
          reformat the drive using the commands supplied below.  After the
          format, restore customer data.

       OR 

       c. Replace the drive via the CIC process.
       
NOTE: The above choice is primarily based on customer need.  If they
      request drive replacement please use the CIC process to swap the 
      drive.  These drives are 40GB, certified by the supplier - please
      reassure the customer that reconfiguration is fully backed by SMI
      and try to make the customer comfortable with the reconfiguration
      of the drive.
                         
Please use the following procedure to reformat an affected disk drive:
          
    # format c0t1d0  (Use appropriate target and disk number)
    
    format> type
    [select the drive type "other" which should be the last option]
    Enter number of data cylinders: 19156
    Enter number of alternate cylinders: 2
    Enter number of physical cylinders: 19158
    Enter number of heads: 16
    Enter physical number of heads: 
    Enter number of data sectors/track: 255
    Enter number of physical sectors/track: 
    Enter rpm of drive[3600]: 7200
    Enter format time: 
    Enter cylinder skew: 
    Enter track skew: 
    Enter tracks per zone: 
    Enter alternate tracks: 
    Enter alternate sectors: 
    Enter cache control: 
    Enter prefetch threashold: 
    Enter minimum prefetch: 
    Enter maximum prefetch: 
    Enter disk type name (remember quotes): "ST340824A"
    
    format> label
    Ready to label disk, continue? yes
    format> quit
    
    # newfs [options]  (Create new Unix filesystems)

Comments: 

None 

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission
critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as
the   
     need arises.
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