Document Audience:INTERNAL
Document ID:I0773-1
Title:HDS Alert #21 contains recommended fix for incompatibility of Interbase database revisions between Graph-Track 4.06 and HiCommand
Copyright Notice:Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved
Update Date:2002-02-14

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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)
FIN #: I0773-1
Synopsis: HDS Alert #21 contains recommended fix for incompatibility of Interbase database revisions between Graph-Track 4.06 and HiCommand
Create Date: Feb/14/02
Keywords: 

HDS Alert #21 contains recommended fix for incompatibility of Interbase database revisions between Graph-Track 4.06 and HiCommand

SunAlert: No
Top FIN/FCO Report: No
Products Reference: HDS SE99X0 Alert #21
Product Category: Storage / Service
Product Affected: 
Systems Affected
----------------  
Mkt_ID   Platform   Model   Description                   Serial Number
------   --------   -----   -----------                   -------------
  -      ANYSYS     ALL     System Platform Independent         -
  

X-Options Affected
------------------
Mkt_ID             Platform   Model   Description                Serial Number
------             --------   -----   -----------                -------------
T8-DKC415I-5	    SE9910     ALL    Sun StorEdge 9910		       -
T8-DKC415I-5	    SE9960     ALL    Sun StorEdge 9960		       -
XT8-044-100288-01     -	        -     SE9900 HiCommand S/W Base	       -
XT8-044-100281-01A    -	        -     SE9900 HiCmmnd S/W 1TB Lic       -
XT8-044-100282-01B    -	        -     SE9900 HiCmmnd S/W 2-3TB Lic     -
XT8-044-100283-01C    -	        -     SE9900 HiCmmnd S/W 4-7TB Lic     -
XT8-044-100284-01D    -	        -     SE9900 HiCmmnd S/W 8-15TB Lic    -
XT8-044-100285-01E    -	        -     SE9900 HiCmmnd S/W 16-31TB Lic   -
XT8-044-100286-01F    -	        -     SE9900 HiCmmnd S/W 32-63TB Lic   -
XT8-044-100040-01     -	        -     SE9900 Resource Mgr. S/W Base    -
XT8-044-100209-01A    -	        -     SE9900 Rsrc. Mgr. 1TB Lic	       -
XT8-044-100210-01B    -	        -     SE9900 Rsrc. Mgr. 2-3TB Lic      -
XT8-044-100211-01C    -	        -     SE9900 Rsrc. Mgr. 4-7TB Lic      -
XT8-044-100212-01D    -	        -     SE9900 Rsrc. Mgr. 8-15TB Lic     -
XT8-044-100213-01E    -	        -     SE9900 Rsrc. Mgr. 16-31TB Lic    -
XT8-044-100214-01F    -	        -     SE9900 Rsrc. Mgr. 32-63TB Lic    -
XT8-044-100132-01     -	        -     SE9900 Rsrc. Mgr. Trial Lic      -
Parts Affected: 
Part Number   Description   Model
-----------   -----------   -----
    -             -           -
References: 
DOC: HDS 9900 Alert #21: Graph-Track 4.06 incompatible with HiCommand
Issue Description: 
This FIN provides a description of, and recommended fix for, Hitachi Data
Systems Alert #21: Incompatibility of Interbase database revisions
between Graph-Track 4.06 and HiCommand. 

Due to incompatibilities with the revisions of Interbase between the
HiCommand and Graph-Track products, caution must be exercised when
installing either product if the other product is already installed and
running.

Incompatibility of Interbase data base revisions between Graph-Track
4.06 and HiCommand exist such that if either product is currently running,
and the other product is installed, a permanent failure of the original
installed and running product will occur.

HiCommand requires Interbase (GDS32.dll) at core rev level 6.0.1.0 and
Graph-Track 4.06 uses Interbase at core rev level 5.6.0.29.
Graph-Track 5.0, once released, uses the same Interbase revision
(6.0.1.0) as HiCommand.

Sun StorEdge 9900 HiCommand Software is a storage management framework
which provides open and intuitive tools for streamlined storage
management.  This software configures, monitors, and tunes via a single
intuitive GUI over an IP connection device.  This software makes it
easy to monitor and track usage by project or by application.  It works
at the logical or physical level.

Graph-Track provides a graphical user interface showing performance
data for up to 8 connected subsystems.  Graph-Track also has a variety
of features enabling customers to gain greater control over the
performance of their storage subsystem environment.

Determining Product Version:

Both packages will be installed under the C:\ drive, i.e.,
C:\graphtrackR4.  Graphtrack revisions can be displayed via the
Adminstrator panel.  Use the maintenance tab and then the Magnifier
icon to display revision information for build level, patches, etc.
The display is slightly different between rev 5 and rev 4.06.  To
display the version of both Graphtrack and HiCommand, do a find on the
GDS32.dll and select properties, then display the version tab.

Enterprise Services representatives should be aware of the
incompatibility issues involving Graph-Track and HiCommand and should
not install either product on a customer system unless they first check
to see if either product is already installed and what the current
product revision is.  Also, should a problem arise where both products
were mistakenly installed, Enterprise Services should utilize the
Corrective Action below as a recommended fix.
Implementation: 
---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---
Corrective Action: 
The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above
mentioned problem.

Because there are 2 separate software packages, there are 4
combinations of installation and / or problem scenarios which may arise
depending on the order of installation.  Following are these 4
situations:

SITUATION 1: 
------------
     HiCommand pre-exists on a subsystem (is installed and running)
     and Graph-Track 4.0.6 is to be installed on the subsystem.

SOLUTION 1: 
-----------
     . Stop HiCommand if it is running.  
   
     . Deinstall the Interbase Server and Interclient according to the 
       instructions in the HiCommand Server Installation and Configuration 
       Guide.
  
     . The HiCommand database will not be affected and stays intact.  

     . Install Graph-Track 4.06.  

     . Run the MIGRATEDB.EXE program (located on the HiCommand CDROM) and 
       see the MIGRATEDB.TXT file for instructions.  

     . Reinstall the Interbase Server and Client according to the instructions 
       in the HiCommand Guide.  

     . Run the MIGRATEDB.EXE again to restore the original Graph-Track 
       databases to the updated version per instructions.


SITUATION 2: 
------------
     Graph-Track 4.06 pre-exists on a subsystem (is installed and
     running) and HiCommand is to be installed on the subsystem.

SOLUTION 2: 
-----------
     . Stop Graph-Track 4.06 if it is running.  

     . Run the MIGRATEDB.EXE program (located on the HiCommand CDROM).  

     . See the MIGRATEDB.TXT file for instructions. 
  
     . Install HiCommand according to the instructions in the HiCommand 
       Server Installation and Configuration Guide.  

     . Run the MIGRATEDB.EXE again to restore the original Graph-Track 
       databases to the updated version per the instructions.


SITUATION 3:
------------
     Graph-Track 4.06 pre-exists on a subsystem (is installed and
     running).  HiCommand is installed on the subsystem without 
     using solution 2.  In this situation, both Graph-Track and 
     HiCommand will not run.

SOLUTION 3:
-----------
     . Stop Graph-Track and HiCommand if they are running.  

     . Deinstall the Interbase Server and Interclient according to the 
       instruction in the HiCommand Server Installation and Configuration Guide.  
     . The databases used by Graph-Track are still intact.  

     . To save them, copy all of the Graph-Track 4.06 databases to a temporary 
       folder.  
            
     . If not saved, the databases will be overwritten.  
    
     . The databases can normally be found in the directory C:\GRAPHTRACKR4 
       and in the subfolders LIVE, DEMO and possibly VIEW under the   
       GRAPHTRACKR4\GTR4IB directory and all of the database files have 
       an extension of GDB.  

     . There are at least 2 database files in the GRAPHTRACKR4 directory: 
       GTR4ADIN.GDB and GTR4DB.GDB.  

     . In the LIVE, DEMO and possibly the VIEW directories, and possibly 
       subdirectories, there may be several GDB files.  

     . The databases should be copied to the same folder structure as they 
       were copied from,  LIVE databases should be copied into a LIVE folder, 
       DEMO into a DEMO folder, etc.  
   
     . After all of the databases have been copied, reinstall Graph-Track 4.06.
      
     . Copy all of the temp database files back to the original directories 
       that they were copied from, ie: DEMO to DEMO, LIVE to LIVE, etc.

            
     . Run the MIGRATEDB.EXE program (located on the HiCommand CDROM).  
            
     . See the MIGRATEDB.TXT file for instructions.  

     . Install Hi-Command according to the instructions in the HiCommand 
       Server Installation and Configuration Guide.  

     . Run the MIGRATEDB.EXE program (located on the HiCommand CDROM).  

     . See the MIGRATEDB.TXT file for instructions.  

     . Reinstall the Interbase Server and Client according to the instruction 
       in the HiCommand Guide.  

     . Run MIGRATEDB.EXE again to restore the original Graph-Track databases 
       to the updated version per the instructions.


SITUATION 4:
------------ 
     HiCommand pre-exists on a subsystem (is installed and running) and 
     Graph-Track 4.06 is installed on the subsystem without using 
     solution 1.

SOLUTION 4:
-----------
     . Stop HiCommand and Graph-Track if they are running.  

     . Deinstall the Interbase Server and Interclient according to the 
       instructions in the HiCommand Server Installation and Configuration 
       Guide.
  
     . Reinstall Graph-Track 4.06.  

     . Run the MIGRATEDB.EXE program (located on the HiCommand CDROM).  
       See the MIGRATEDB.TXT file for instructions.  

     . Reinstall the Interbase Server and Client according to the instructions 
       in the HiCommand Server Installation and Configuration Guide.  

     . Run MIGRATEDB.EXE again to restore the Graph-Track databases to the 
       updated version per the instructions.
Comments: 
None

============================================================================
Implementation Footnote: 
i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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