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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0872-1

Create Date: Sep/04/02

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Blade 100

Product Category: Desktop / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description      Serial Number
------   --------   -----   -----------      -------------
  -        A36       ALL    Sun Blade 100          -


X-Options Affected:
-------------------
Mkt_ID      Platform   Model   Description       Serial Number
------      --------   -----   -----------       -------------
  -            -         -          -                  -

Parts Affected: 

Part Number      Description                  Model
-----------      -----------                  -----
370-5520-01      HDD 20.1GB ATA-66(Rwkd)      Seagate-ASPEN/ST320414A

References: 

ECO:    WO_24151
        WO_24165

FCO:    A0202-1

Manual: 806-3416-10: Sun Blade 100 Service Manual

URL:    http://docs.sun.com/source/806-3416-10/chap7.htm#10307

Issue Description: 

A limited number of 20.1GB hard disk drives with a new part number are
being shipped in Sun Blade 100 systems beginning in August 2002.
Systems with the new drive, P/N 370-5520-01, will only ship to the
Americas GEO.  There is no impact to customers, but Field Support needs
to be aware of the service plan for this drive.

Approximately 4600 of these 20.1GB drives will ship in Sun Blade 100
systems.  They will be labeled as P/N 370-5520-01 and will also be
labeled with "Discard Upon Failure".  This drive is not available as a
FRU or an X-Option.

In an effort to consume excess disk drive inventory, Sun Engineering
has reworked and released a limited number of the following:

     "HDD,20.1GB(RWKD), ATA-66, P/N 370-5520-01".

See the Corrective Action section for the replacement procedure for
failed disk drives.

NOTE: If disk mirroring is being used please refer to FCO A0202-1
      for further instructions.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above mentioned 
problem.

Failed 20.1GB disk drives in Sun Blade 100 systems with P/N 370-5520-01
should be discarded.  They should be replaced with FRU P/N
370-4327-xx.

NOTE: If disk mirroring is being used please refer to FCO A0202-1
      for further instructions.  Reference the Sun Blade 100 Service Manual 
      for disk replacement instructions.

	http://docs.sun.com/source/806-3416-10/chap7.htm#10307

Comments: 

None

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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SunWeb Access:
-------------- 
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* From there, select the appropriate link to query or browse the FIN and
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-----------------------
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----------------
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General:
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