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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0883-1

Create Date: Sep/24/02

Keywords: 

New LC1 DIMMs are available for Sun Blade 1000/2000 and Sun Fire 280R platforms

SunAlert: No

Top FIN/FCO Report: No

Products Reference: LC1 DIMMs

Product Category: Desktop / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description           Serial Number
------   --------   -----   -----------           -------------
  -        A28       ALL    Sun Blade 1000              -
  -        A29       ALL    Sun Blade 2000              -
  -        A35       ALL    Sun Fire 280R               -


X-Options Affected:
-------------------
Mkt_ID   Platform   Model   Description                Serial Number          
------   --------   -----   -----------                -------------           
X7061A	    -        -      OPT MEMORY 1GB (4*256MB)         -
X7062A      -        -      OPT MEMORY 2GB (4*512MB)         -

Parts Affected: 

Part Number     Description              Model
-----------     -----------              -----
501-6174-02	ASSY, WS NGDIMM, 512MB     -
501-6175-02	ASSY, WS NGDIMM, 256MB     -

References: 

ECO:   WO_24050 
       WO_23950

Issue Description: 

New 256MB and 512MB LC1 DIMMs are now available for the Sun Blade
1000/2000 and Sun Fire 280R platforms.  The two DIMMs, P/N 501-6174-02
and 501-61275-02, are 13mm taller than previous DIMMs for these
platforms.  However, they are interchangeable with the smaller existing
DIMMS in Sun Blade 1000/2000 and Sun Fire 280R systems only.

Because of the change in size, these DIMMs are not supported in any
other systems than the three mentioned above.  Installing them in any
other system is not covered by a Sun support contract and may cause
system damage.

See the Sun System Handbook reference page at:

   http://infoserver.central/data/syshbk/Devices/Memory/MEM_SunBlade_1000.html

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.

Use 256MB and 512MB LC1 DIMMs, P/N 501-6174-02 and 501-6175-02, in Sun
Blade 1000/2000 and Sun Fire 280R systems only.  They may be mixed with
any smaller existing DIMMs.

If a DIMM press is used for installation, its boundary stop must be
recalibrated 1/2 inch higher to avoid motherboard damage.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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