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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
           (For Authorized Distribution by Enterprise Services)

FIN #: I0913-1

Create Date: May/20/05

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun StorEdge 99x0 Arrays

Product Category: Storage / Service

Product Affected: 

Systems Affected
----------------  
Mkt_ID   Platform   Model     Description                  Serial Number
------   --------   -----     -----------                  -------------
  -       Anysys      -       System Platform Independent        - 


X-Options Affected
------------------
Mkt_ID   Platform   Model   Description   		Serial Number	 
------   --------   -----   -----------  		------------- 
  -	  SE9910     ALL    Sun StorEdge 9910 Array 	      -
  -	  SE9960     ALL    Sun StorEdge 9960 Array           -
  -       SE9970     ALL    Sun StorEdge 9970 Array           -
  -       SE9980     ALL    Sun StorEdge 9980 Array           -
  -       SE9990     ALL    Sun StorEdge 9990 Array           -

Parts Affected: 

Part Number             Description                 Model
-----------             -----------                 -----
     -                       -                        -

References: 

URL: http://se9900.emea/scc/mga/
     http://se9990.eng/mc/mc.html
     http://se9900.emea/scc/abi/reference9.html
     http://se9900.emea/scc/abi/reference15.html
     http://se9900.emea/scc/abi/reference22.html
     http://se9900.emea/scc/abi/reference40.html
     http://se9900.emea/templates/postupgrade.html
     http://sunsolve.central.sun.com/search/document.do?assetkey=1-9-78884-1

Issue Description: 

-----------------------------------------------------------------
| Change History:                                                 |
| ==============                                                  |
|                                                                 |
|   Updated Date: May/20/05                                       |
|   =======================                                       |
|   . Removed obsoleted URLs and added some new URLs.             |
|                                                                 |
|   . Added SE9990 platforms under the X-Options section.         |
 -----------------------------------------------------------------

The StorEdge Joint Support Center (SEJSC) and Global Command and
Control Centre - Storage (GSCCC) have made the following Microcode
related resources available online.  This online information should aid
support personnel in dealing with SE9900 Microcode issues.

For the details of the current Sun supported; GA, RGA, MGA, Microcode
versions, please see:

   http://se9990.eng/mc/mc.html

For access to the SE9900 Microcode update support documents, including
the offical Microcode Update Management Policy, and SE9900 Quality
Management documents please see:

   http://se9900.emea/scc/mga/

For Microcode release abbreviations, e.g; GA, RGA, MGA, please see:

   http://se9900.emea/scc/abi/reference9.html

For the process to obtain Microcode Update Media (and other HDS
software media and software upgrade licences), please see SunSolve
Infodoc 78884:

   http://sunsolve.central.sun.com/search/document.do?assetkey=1-9-78884-1

For SE9900 Microcode Update Best Practices, please see:

   http://se9900.emea/scc/abi/reference26.html

For an explanation of the HDS Microcode numbering scheme, please see:

   http://se9900.emea/scc/abi/reference22.html

For clarification of the Microcode "Config Up" process, please see:

   http://se9900.emea/scc/abi/reference40.html

To provide feedback of Microcode update results, please use:

   http://se9900.emea/templates/postupgrade.html

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives to aid in dealing with SE99x0
Microcode issues.

Please refer to the on-line SE9900 Micorcode resources as detailed
above, for information pertaining to SE9900 Microcode, or Microcode 
upgrades.

Comments: 

None. 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
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General:
--------
* Send questions or comments to finfco-manager@Sun.COM
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