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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0945-1

Create Date: Mar/25/03

SunAlert: No

Top FIN/FCO Report: No

Products Reference: XVR-1000 Graphics Accelerator

Product Category: Display / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform     Model      Description             Serial Number
------     --------     -----      -----------             -------------
  -          A28          -        Sun Blade 1000                -	
  -          A29          -        Sun Blade 2000                -
  -          A23          -        Ultra 60	                 - 	 
  -          A27          -        Ultra 80	                 -  


X-Options Affected:
-------------------
Mkt_ID    Platform   Model   Description                   Serial Number    
------    --------   -----   -----------                   ------------- 
X3256A       -         -     XVR-1000 Graphics Accelerator       -

Parts Affected: 

Part Number     Description                          Model
-----------     -----------                          -----
540-5476-01     XVR-1000 Graphics Accelerator	       -

References: 

BugId: 4801235 - XVR-1000 FCode version 1.16 has incorrect part number 
                 501-5865.

Issue Description: 

Use of the 'fbconfig' (1M) command for XVR-1000 Graphics Accelerator
cards will always return assembly part number "501-5865" regardless of
whether P/N 501-5865 (FRU 540-4298) or P/N 501-6441 (FRU 540-5476) is
installed.  This problem has no impact on frame buffer operation but
could be a serviceability issue for support personnel.

This issue occurs on Ultra 60/80 and Sun Blade 1000/2000 platforms
where an XVR-1000 Graphics Accelerator frame buffer is installed.  The
/usr/sbin/fbconfig command will always report part number "501-5865".

The frame buffer part number can be displayed by running the following:
     
       % /usr/sbin/fbconfig -dev  -prconf
       
    OR
       
       % /usr/sbin/fbconfig -dev  -prconf
       
This issue occurs because the part number "501-5865" is hardcoded in 
the FCode PROM and it was never updated when the new part number 
501-6441 (FRU 540-5476) was released.

The XVR-1000 has been shipping since July 2002 and only 1 customer has
reported this issue to Sun Product Engineering.  Since this issue does
not affect functionality, and volume has decreased on this part, the
FCode will not be updated.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem. 

Support Personnel should be aware that the '/usr/sbin/fbconfig' command
may return the incorrect assembly part number for XVR-1000 Graphics
Accelerator cards.  FRU replacement is not affected.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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