---------------------------------------------------------
            - Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0984-1

Create Date: Jun/10/03

SunAlert: No

Top FIN/FCO Report: No

Products Reference: 400MHz CPU Modules

Product Category: Server / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform     Model   Description              Serial Number
------     --------     -----   -----------              -------------
  -         E3500        ALL    Ultra Enterprise 3500          -
  -         E4500        ALL    Ultra Enterprise 4500          -
  -         E5500        ALL    Ultra Enterprise 5500          -
  -         E6500        ALL    Ultra Enterprise 6500          -
  -         E10000       ALL    Ultra Enterprise 10000         -  


X-Options Affected:
-------------------
Mkt_ID   Platform   Model   Description                   Serial Number
------   --------   -----   -----------                   -------------
X2580A      -         -     OPT Processor US 400MHZ/8MB         -

Parts Affected: 

----------------------
Part Number    Description   	                        Model
-----------    -----------   	                        -----
501-5838-02    ASSY SB 400MHz UltraSPARC II Module        -
501-6008-02    ASSY SB 400MHz UltraSPARC II Module        - 
501-6009-01    ASSY SB 400MHz UltraSPARC II Module        -

References: 

DPCO: 246

Issue Description: 

To ensure efficient repair of 8MB/400MHz UltraSPARC II CPU modules at
issue, specific error log information should be returned with modules
to the repair vendor.  This will enable the repair vendor to implement
DPCO 246 for these modules.
 
This issue affects any of the following CPU modules which are replaced
as a result of system panics due to WP or EDP Ecache parity errors:

   Part Number   Description   Model
   -----------   -----------   -----
   501-5838      8MB/400MHZ Cache Sapphire-Black Sombra
   501-6008      8MB/400MHZ Cache Sapphire-Black Sombra
   501-6009      8MB/400MHZ Cache Sapphire-Black Sombra

Ecache parity error types: 

   WP :[Ecache]Writeback Data Parity Error
   EDP:Ecache SRAM Data Parity Error

Should either of the two above errors result in CPU module replacement, 
check the "/var/adm/messages" file for the appropriate error and note 
the contents of the AFSR.  The lower 32 bits of the AFSR should be entered 
on the Defective Material Tag (DMT) for the module.

For example, with the following message string, enter "AFSR=00404000" onto 
the DMT:

   ==================================================================
   May ?8 12:19:41 uig001 SUNW,UltraSPARC-II: [ID 478593 kern.warning]
         WARNING: [AFT1] EDP event on CPU17 Data access at TL=0, errID 
         0x00013c07.d4b4d9b4
   May ?8 12:19:41 uig001 ? ? AFSR 0x00000000.00404000 AFAR
         0x00000001.7ec5ef00
   May ?8 12:19:41 uig001 ? ? AFSR.PSYND 0x4000(Score 95) AFSR.ETS 0x00 
         Fault_PC 0x5c8d584
   May ?8 12:19:41 uig001 ? ? UDBH 0x0000 UDBH.ESYND 0x00 UDBL 0x0000 
         UDBL.ESYND 0x00
   May ?8 12:19:41 uig001 SUNW,UltraSPARC-II: [ID 840256 kern.info] [AFT2] 
         errID 0x00013c07.d4b4d9b4 PA=0x00000001.7ec5ef00
   May ?8 12:19:41 uig001 ? ? E$tag 0x00000000.0a402fd8 E$State: Shared 
         E$parity 0x05
   May ?8 12:19:41 uig001 SUNW,UltraSPARC-II: [ID 989652 kern.info] [AFT2] 
         E$Data (0x00): 0x00100008.0001383c *Bad* PSYND=0x4000
   ===================================================================

DPCO 246, released in June of 2001, implemented a new repair process for 
these CPU modules.  However, to be effective, it requires AFSR information 
from modules returned for repair.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

Enter the 32 lower bits of the AFSR information onto the Defective 
Material Tag for any 8MB/400MHz USII CPU modules returned as a result 
of EDP or WDP Ecache parity errors.  This information may be extracted 
from system panic messages found in the "/var/adm/messages" file.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to finfco-manager@Sun.COM
--------------------------------------------------------------------------