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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0993-1

Create Date: Jul/16/03

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V1280/Netra 1280 Servers

Product Category: Server / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform     Model     Description         Serial Number
------     --------     -----     -----------         -------------
  -          A40         ALL      Sun Fire V1280            -
  -          N40         ALL      Netra 1280                -  


X-Options Affected:
-------------------
Mkt_ID          Platform   Model    Description       Serial Number
------          --------   -----    -----------       -------------
  -                -         -           -	            -

Parts Affected: 

----------------------
Part Number    Description   	         Model
-----------    -----------   	         -----
540-5290-04    ASSY IB-SSC LW8             -
540-4979-05    ASSY CPU/Memory LW8         -
540-5521-01    ASSY L2 Repeater            -

References: 

Manual: 817-2675-10 (Rev A): Sun Fire V1280/Netra 1280 Systems CPU/Memory 
                             Board Installation Guide.

Issue Description: 

Improper installation of CPU/Memory Boards, Level 2 Repeaters, or
IB-SSC Boards into a Sun Fire V1280/Netra 1280 chassis could result in
damage to the system baseplane.  The chance of this happening is small,
however, a new service procedure has been documented to prevent this
occurrence.

This issue affects any Sun Fire V1280/Netra 1280 system when any of the
above mentioned FRUs are replaced or installed.

System design and the previous FRU installation procedure contributes
to higher than expected amount of damage to the baseplane caused by FRU
replacements.  The previous procedure required pushing on the board for
the entire length of the board's travel and an inexperienced person
might push down too hard for too long and cause a board to slam into
the baseplane at the end of its travel.

A new FRU installation procedure is available.  Now, instead of pushing
down the entire way, the handles should be held for the last few inches
of travel so that the boards will not slam into the baseplane.  Holding
the handles open will keep the board from seating until the handles are
closed.

The new procedure is documented in Sun Fire V1280/Netra 1280 Systems
CPU/Memory Board Installation Guide, 817-2675-10 Rev A.

Note:  While this document refers specifically to the X-Option
CPU/Memory Uniboard, the same technique also applies to the IB_SSC and
Level 2 Repeater Board.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

When installing CPU/Memory Boards, Level 2 Repeaters, or IB-SSC Boards
into a Sun Fire V1280/Netra 1280 chassis, follow the new procedure in
the Sun Fire V1280/Netra 1280 Systems CPU/Memory Board Installation
Guide, 817-2675-10 Rev A.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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