Document Audience: | INTERNAL |
Document ID: | I1060-1 |
Title: | Sun Fire V480 USB cable may not connect to the bottom USB port if certain PCI cards are installed in PCI Slot 0. |
Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
Update Date: | 2004-01-14 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by Sun Services)
FIN #: I1060-1
Synopsis: Sun Fire V480 USB cable may not connect to the bottom USB port if certain PCI cards are installed in PCI Slot 0.Create Date: Jan/13/04
SunAlert: No
Top FIN/FCO Report: No
Products Reference: Sun Fire V480
Product Category: Server / System Component
Product Affected:
Systems Affected:
-----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A37 - Sun Fire V480 -
X-Options Affected:
-------------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X6541A - - Dual Differential Ultra/Wide SCSI (PCI) -
X1032A - - Single-Ended Ultra-Wide SCSI/FastEthernet -
Parts Affected:
----------------------
Part Number Description Model
----------- ----------- -----
501-2741 Single-Ended Ultra-Wide SCSI/FastEthernet -
501-5656 Single-Ended Ultra-Wide SCSI/FastEthernet -
375-0006 Dual Differential Ultra/Wide SCSI (PCI) -
References:
BugId: 4866666
URL: http://www.sun.com/io_technologies/sunray/usb/usb.prods.ihv.html
Issue Description:
Some PCI cards that are installed in PCI Slot 0 of the Sun Fire V480 system
can block access to the bottom USB port, preventing customers from installing
a second USB device.
PCI cards which cause this issue contain multiple I/O connectors. Once the
I/O cable is installed, the over mold of the cable connector causes
interference, preventing access to the bottom USB port.
Two Sun PCI cards which have this type of cable connector and which may
contribute to this issue are:
. X1032A Single-Ended Ultra-Wide SCSI/FastEthernet
. X6541A Dual Differential Ultra/Wide SCSI (PCI)
This is a design limitation of the Sun Fire V480 system. There is no
fix other than the configuration workarounds provided below.
Implementation:
---
| | MANDATORY (Fully Proactive)
---
---
| | CONTROLLED PROACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
---
Corrective Action:
The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.
Support personnel can take the following steps to correct this issue:
1. Reconfigure the system by moving the PCI card from Slot 0
to another slot.
OR
2. Provide additional USB ports by connecting a USB Hub to the
top USB port. The USB Hub would be supplied by the customer.
Comments:
The following URL provides USB hubs which have been tested to work
with Solaris:
http://www.sun.com/io_technologies/sunray/usb/usb.prods.ihv.html
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Implementation Footnote:
i) In case of MANDATORY FINs, Sun Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Sun Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Sun Services will implement the FIN as the
need arises.
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