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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1068-1

Create Date: Mar/16/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: StorEdge 3310 Arrays

Product Category: Storage / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
  -       Anysys      -     System Platform Independent          -  


X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                    Serial Number
------    --------   -----     -----------                    -------------
  -        SE3310     ALL      Sun StorEdge 3310 SCSI Array         -

Parts Affected: 

----------------------
Part Number      Description   	                   Model
-----------      -----------   	                   -----
F370-5403-01     Controller LVD 512 Minnow           -

References: 

BugId:   4865630 - sccli hangs and causes I/O timeouts when 'show frus'
                   is executed.
         4932457 - monitoring se3310 via sccli show config -x causes 
                   performance to degrade.

PatchId: 113722-05

Issue Description: 

Monitoring StorEdge 3310 arrays with StorADE software may cause
performance degradation.  Use of the sccli to monitor the SE3310 array
under heavy load sccli appears to cause SCSI I/O timeouts and bus
resets.  The sccli showconfig command can take between 2 and 3 minutes
to complete.  When StorADE is monitoring the array, the sccli will run
at every polling interval.

Please look for the following whether to see the system at risk:
   . Any 3310 array not running with SAFTE 1159.
   . Check version of SAFTE via the telnet or rs232 connection
   . The information is available in the text user interface
     under view and edit peripheral devices
       -> view peripheral device status
         -> arrow down and select the SAFTE device

When this issue occurs, the following types of error messages may 
be seen:

   root[ksh]@pigup# time sccli se3310s-02 sh fru
   sccli: selected se3000://129.153.49.82:58632 [SUN StorEdge 3310 SN#100209]
   Name: PRI RAID CONTROLLER
   Description: Minnow CTLR Mod, 512 Mem, Batt, LVD
   Part Number: 370-5403
   Serial Number: 326400
   Revision: 01
   Manufacturing Date: Fri Sep 13 19:51:39 2002
   Manufacturing Location: Milpitas California, USA
   Manufacturer JEDEC ID: 0x0301

   root[ksh]@pigup# time sccli se3310s-02 sh events
   sccli: selected se3000://129.153.49.82:58632 [SUN StorEdge 3310 SN#100209]

     Fri May 16 12:10:31 2003
     [0181] #1: StorEdge Array SN#326386 Controller NOTICE: controller 
     initialization completed

     Fri May 16 12:10:38 2003
     [0181] #2: StorEdge Array SN#326386 Controller NOTICE: controller 
     initialization completed

     Fri May 16 13:45:57 2003
     [1105] #3: StorEdge Array SN#326386 CH0 ID5: SCSI Target ALERT: timeout 
     waiting for io to complete

     Fri May 16 13:45:57 2003
     [110F] #4: StorEdge Array SN#326386 CH0: SCSI Drive Channel ALERT: SCSI 
     bus reset issued

     Fri May 16 13:49:53 2003
     [1105] #5: StorEdge Array SN#326386 CH0 ID4: SCSI Target ALERT: timeout 
     waiting for io to complete

     Fri May 16 13:49:53 2003
     [110F] #6: StorEdge Array SN#326386 CH0: SCSI Drive Channel ALERT: SCSI 
     bus reset issued

     Fri May 16 13:52:08 2003
     [1105] #7: StorEdge Array SN#326386 CH0 ID5: SCSI Target ALERT: timeout 
     waiting for io to complete

     Fri May 16 13:52:08 2003
     [110F] #8: StorEdge Array SN#326386 CH0: SCSI Drive Channel ALERT: SCSI 
     bus reset issued

     Fri May 16 13:54:21 2003
     [1105] #9: StorEdge Array SN#326386 CH0 ID5: SCSI Target ALERT: timeout 
     waiting for io to complete

     Fri May 16 13:54:21 2003
     [110F] #10: StorEdge Array SN#326386 CH0: SCSI Drive Channel ALERT: SCSI 
     bus reset issued

The root cause of this issue has been isolated to the sscli management
software for the Sun StorEdge 3310 Arrays.

The issue has been investigated within the management sccli software,
and the fix is committed for 1.4 revision of the sccli software.
Additional detailed technical evaluation will be provided upon
confirming the fix.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

The fix will be delivered as patch 113722-05 and will be available on
Sun Solve at the end of March, 2004.  Therefore, it is recommended to
cease all StorADE monitoring of 3310 arrays until the patch is
available.  

This FIN will be updated once the patch becomes available.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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