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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I1097-1

Create Date: May/11/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V880 Servers

Product Category: Server / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform   Model     Description             Serial Number
------     --------   -----     -----------             -------------
   -         A30       ALL      Sun Fire V880                 -


X-Options Affected:
-------------------
Mkt_ID    Platform    Model    Description                        Serial Number    
------    --------    -----    -----------                        ------------- 
X9628A       -          -      Rack Mount kit for 72 inch cabinet       -
X9638A       -          -      SF V880 Rack kit for Sun Rack 900        -

Parts Affected: 

Part Number       Description                 Model
-----------       -----------                 -----
340-6890-01       BRKT RAIL RIGHT FRONT         -
340-6888-01       BRKT RAIL LEFT FRONT          -
340-6889-01       BRKT RAIL LEFT REAR           -
340-6891-01       BRKT RAIL RIGHT REAR          -

References: 

ECO:    WO_27731

Manual: 806-6597-10: Sun Fire V880 Service manual.

Issue Description: 

The Sun Fire V880 rack mounting tray assembly, under certain conditions 
comes to rest about 5mm too low, after the system is installed within the 
tray.  This misalignment might prevent installation of the retention screws 
that hold the tray in position and secured to the cabinet.  The retention 
holes are located on the front bezel of the tray and attached to the cabinet.  
As a result of this issue, the tray bracket may need to be replaced, 
requiring system down time.  

There are two screws (one each side) that prevent the tray from sliding 
forward under adverse circumstance and could incur the tray fit issue on
a rack mounting tray.  These retention screws are hard or impossible to 
insert because of the misalignment.  Weight of tray chassis together with 
position of slots on mounting screws can prevent installation of locking 
screws.

ECO WO_27731 has been released to the modify the front and rear rail
mounting bracket slide attachment points which have been moved up 
to provide clearance for the front tray locking screws.

These rail brackets are not available through Sun Services as a FRU or 
CRU.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

Customers who encounter this condition should order the following replacement 
brackets via the Non-FRU Replacement Process:

   340-6890-02 or above    BRKT,RAIL,RIGHT, FRNT     
   340-6888-02 or above    BRKT,RAIL,LFT FRNT       
   340-6889-02 or above    BRKT,RAIL,LFT RR         
   340-6891-02 or above    BRKT,RAIL,RIGHT RR

The Non-FRU Replacement Process may be found at the following URL; 

   http://uscq.ebay/Other/nonfru.html 

Please refer to the V880 Service Manual 806-6597-10 for complete instructions 
on replacing the tray assembly.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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