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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1101-1

Create Date: May/14/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V440, Netra 440

Product Category: Server / System Component

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
  -      A42        ALL     Sun Fire V440                      - 
  -      N42        ALL     Netra 440                          -


X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                 Serial Number
------    --------   -----     -----------                 -------------
  -           -        -           -                            -

Parts Affected: 

----------------------
Part Number    Description   	              Model
-----------    -----------   	              -----
540-5418       Assy, MBRD w/CPU Cage, Chlpa     -
540-5919       Assy, MBRD Netra 440             -

References: 

Manual: Sun Fire V440 Server Parts Installation and Removal Guide, 
        816-7729-10

Issue Description: 

There is the potential to damage the ALOM/RMC connector on the Motherboard
of Sun Fire V440 and Netra 440 systems if the ALOM Card is removed in an
improper manner.  If the ALOM/RMC Card is not removed with a vertical motion,
the ALOM connector on the Motherboard could be broken, making it impossible
to install the ALOM Card.  This could cause the system to be inoperative. 

If this issue occurs, physical inspection of the end of the ALOM connector 
farthest from the chassis may show visible signs of cracking.

This issue occurs if a forward and backward (rocking) motion
is applied to the card, while it is still installed within the connector.
The ALOM/RMC card utilizes a key slot which is located behind the
board edge connector that is used as an alignment point when installing
the card.  This cutout pinches the connector, causing the plastic housing
of the connector to break, and in severe cases the connector may separate.
This renders the card inoperative.

The root cause of the issue is insufficient margin between the connector 
pins and the key that prevents insertion of the card into PCI slots.
There are no plans to rework the board to eliminate this cutout as there 
are other traces buried in the FAB layers which would have to be moved.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

It is important to remove the ALOM/RMC in a straight up and down (vertical)
manner without rotating the card back and forth, eliminating any risk of 
damaging the connector.  No other steps are required to be taken.

Reference pages 97-100 in the Sun Fire V440 Server Parts Installation and 
Removal Guide for complete details of removing the ALOM Card.

Note: Prior to removing the ALOM/RMC card, AC Power must be completely 
      removed from the system by unplugging the AC Power Cords.  Standby 
      power flows to the card when the AC Power Cords are attached, even if 
      the system has been powered off.

If the connector is inspected and found to be the cause of the ALOM/RMC
card not operating correctly, then replacement of the Motherboard is
required.

Comments: 

None. 


============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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