Document Audience: | INTERNAL |
Document ID: | I1118-1 |
Title: | Incorrectly positioned Sun Blade 1500 System Board may cause the system to not power up. |
Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
Update Date: | 2004-11-23 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by Sun Services)
FIN #: I1118-1
Synopsis: Incorrectly positioned Sun Blade 1500 System Board may cause the system to not power up.Create Date: Jul/14/04
SunAlert: No
Top FIN/FCO Report: No
Products Reference: Sun Blade 1500
Product Category: Desktop / System Component
Product Affected:
Systems Affected:
-----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- A43 All Sun Blade 1500 -
X-Options Affected:
-------------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- - - - -
Parts Affected:
----------------------
Part Number Description Model
----------- ----------- -----
375-3128-xx ASSY OEM 1X1.062GHZ 0MB -
References:
BugID: 5069786 - M/B insertion in Chassis can cause No Power-UP symptom due
to 3.3V-> GND short.
Issue Description:
Sun Blade 1500 Workstations may fail to power up due to an incorrectly
installed System Board. Guide collars on the chassis can cut into the
System Board, causing a short between the 3.3v rail and ground. If this
occurs, the system will not power up, and it will appear to be a Power Supply
or System Board malfunction.
This issue could potentially affect any currently released Sun Blade 1500
system if the System Board was not properly installed into the chassis at
the factory.
When the System Boards were assembled into the case kits (chassis), in some
cases they were not placed into the correct position. The System Board was
slightly crooked. This could cause a short between the 3.3V and ground layers
because the sharp guide collar cuts into the board when not positioned
correctly. This causes a "no power" situation when the mounting screws are
tightened.
There are 9 screws that secure the System Board to the chassis, three
rows of three. The two holes containing the chassis guide collars are the
middle top and the middle bottom holes. The following picture illustrates the
position of the 2 chassis guide collars (red circles) and the 7 additional
screw mounting holes (blue circles) on the System Board.
http://sdpsweb.central/FIN_FCO/FIN/FINI1118-1_dir/SPE/SB1500.pdf
This is a delicate failure in the sense that, in some cases, just replacing
the power supply is enough to jar the System Board out of the shorted position,
and the system is able to power on. This can cause misdiagnosis in the field,
and is something to be aware of when troubleshooting.
Engineering is developing a new design for the chassis guide collars. Because
the guide collars are a part of the system chassis there will be no way to
replace these in the field. Once the new design is chosen, it will be
implemented in manufacturing for all new chassis.
Implementation:
---
| | MANDATORY (Fully Proactive)
---
---
| | CONTROLLED PROACTIVE (per Sun Geo Plan)
---
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| X | REACTIVE (As Required)
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Corrective Action:
The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.
1. When installing a System Board, or when there is a "no power" situation,
make sure to seat/reseat the System Board to verify that the guide collars
are aligned correctly in the System Board holes.
2. Tighten the screws and attempt to power up the system. If there is still
no power, there may be another issue and further troubleshooting may
be necessary.
Comments:
None.
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Implementation Footnote:
i) In case of MANDATORY FINs, Sun Services will attempt to
contact all affected customers to recommend implementation of
the FIN.
ii) For CONTROLLED PROACTIVE FINs, Sun Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Sun Services will implement the FIN as the
need arises.
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