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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I1135-1

Create Date: Oct/11/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire 12K/15K/E20K/E25K Servers

Product Category: Server / Diag/Doc/Service

Product Affected: 

Systems Affected:
-----------------
Mkt_ID    Platform    Model    Description                 Serial Number
------    --------    -----    -----------                 ------------- 
  -        F15K        ALL     Sun Fire 15K                      -
  -        F12K        ALL     Sun Fire 12K                      -
  -        E20K        ALL     Sun Fire E20K                     -
  -        E25K        ALL     Sun Fire E25K                     -  


X-Options Affected:
-------------------
Mkt_ID   Platform   Model      Description             Serial Number
------   --------   -----      -----------             -------------
  -         -         -             -                        -


Part Number             Description         	           Model
-----------             -----------         	           -----
     -      	             -                               -

References: 

----------
BugId:   5053627 - prtdiag segmentation fault on starcat SC's with s8u7 
                   and latest OS patches.
         5065060 - postbackout of patch 116087-02 is incomplete.

PatchId: 116087-03: Point patch.

Issue Description: 

-----------------

This issue will cause the `prtdiag` command to fail, possibly resulting
in failure to correctly diagnose other issues resulting in customer
dissatisfaction.  It could also result in the failure of automated
processes on a customer system and could be perceived as a more serious
issue such as overall system operation.

Sun Fire 12K/15K/E20K/E25K with a CP1500 (Nordica) or CP2140 (Othello+) 
System Controller running Solaris 8 02/04 and point patch 116087-02.

The following commands will help to identify a configuration. 
     
   # showrev -a

The symptoms extend only to the output generated upon running the
'prtdiag' command.  Instead of generating the expected output, the
'prtdiag' command will instead generate a Segmentation Fault and will
exit immediately.  The following example illustrates the exact output
that would be seen:

   # /usr/platform/sun4u/sbin/prtdiag

     Segmentation Fault
   
This bug comes about as a result of installing point patch 116087-02. 
Point patch 116087-02 incorrectly replaces the 'libprtdiag_psr.so.1' file 
with a version used on UltraSparc-III and UltraSparc-IV based systems. 
Since the CP1500 and CP2140 are UltraSparc-II based systems, this file 
will not work and is the root cause of the segmentation fault.
   
Point patch 116087-03 is now being installed in manufacturing, which does 
not exhibit this issue.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

The final resolution is the installation of point patch 116087-03.  The
following technique should be followed for installation.

For CP1500 (Nordica) based System Controllers, neither point patch
116087-02 nor 116087-03 are required.  Use the following commands to
completely remove it and restore 'prtdiag' functionality (NOTE: You must
enter all three commands to restore full functionality on the CP1500):

First identify which type of SC you have using the 'uname' command:

    # uname -i

On a CP1500, the uname output will be:

    SUNW,UltraSPARC-IIi-cEngine

The point patch is not needed on the CP1500. Enter these three commands 
only on the CP1500 to fully remove the patch:

    # patchrm 116087-02
    # patchadd 116087-03
    # patchrm 116087-03

The second 'patchrm' is due to a issue with patch 116087-02.  It does
not get removed properly and the only way to correct the situation is
to install the newer rev and then remove it.

On a CP2140, the uname output will be:

    SUNW,UltraSPARCengine_CP-40

For CP2140 (Othello+) based System Controllers, point patch 116087-03 is
required for full 'prtdiag' functionality. Enter these two commands on 
the CP2140 to install the corrected patch:

    # patchrm 116087-02
    # patchadd 116087-03

To check your system for which, if any, revisions of the 116087 patch 
are installed, login to the System Controller and use the following command:

   # showrev -p | grep 116087

This will display all versions of 116087 installed on the current system.

Comments: 

---------

None.

============================================================================

NOTE: FIN Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of a FIN to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
 
    o Select "Field Information Notice" in the REFERENCE TYPE field.

    o Enter FIN ID number in the REFERENCE ID field.
      For example; I1111-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. implementation complete, customer declined, etc.)
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Implementation Notes:
--------------------

In case of "Mandatory" FINs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FINs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts as required.

For "Reactive" FINs, Sun Services and partners will implement
the necessary corrective actions as the need arises.


Billing Information:
-------------------

Warranty: On-Site Labor Rates are based on specified Warranty deliverables
          for the affected product.

Contract: On-Site Labor Rates are based on the type of service contract.

Non Contract: On-Site implementation by Sun is available based on On-Site
              Labor Rates defined in the Price List.

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