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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1170-1

Create Date: Feb/25/05

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V880, V880z; Sun Rack 900-36N, 
                     Sun Rack 900-38N

Product Category: Server / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
  -       A30       All     Sun Fire V880							-
  -       A47       All     Sun Fire V880z                      -

X-Options Affected:
-------------------
Mkt_ID        Platform   Model     Description               Serial Number
------        --------   -----     -----------               -------------
SR9-KL038A-IP     -        -        Sun Rack 900-38               -
SR9-XKL038A-IP    -        -        Sun Rack 900-38               -
SR9-KM038A-IP     -        -        Sun Rack 900-38               -
SR9-XKM038A-IP    -        -        Sun Rack 900-38               -
SR-938A           -        -        Sun Rack 900-38               -
SR9-BM036A-IP     -        -        Sun Rack 900-36N              -  
SR9-XBM036A-IP    -        -        Sun Rack 900-36N              - 
SR9-MD036A-IP     -        -        Sun Rack 900-36N              -
SR9-XMD036A-IP    -        -        Sun Rack 900-36N              -
SR-936NA          -        -        Sun Rack 900-36N              -
X9638A            -        -        Rackmount Kit, Sun Rack 900   -

Parts Affected: 

----------------------
Part Number    Description   	    Model
-----------    -----------   	    -----
    -               -                 -

References: 

Radiance: 64299349

Issue Description: 

A Sun Fire V880 server mounted in the Sun Rack 900-36/38N causes the rack's 
front door to not close properly, and can make several of the rack's power
strip sockets unusable.

Due to the tighter rack specifications of the NEBs compliant rack the
V880 server sits too close to the rack front door.  The rack doors
actually hit the plastic bezel nameplate (with Sun logo) preventing the
door from closing completely.  The nameplate protrudes approximately 0.5
inches from the front bezel of the server.

A second issue can occur with those racks having a power distribution 
option installed at the rear of the rack.  There will be two vertically 
mounted power strips.  In this case, the server chassis may block 
access to several sockets on the inner power strip, mounted closest to the 
front of the rack.

A permanent resolution is under investigation.  In the meantime, use the 
workaound provided below to resolve these two rack-mount issues.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

1. Remove the bezel nameplate from the V880 by removing two screws
   inside the server's left-hand door.  The V880 will still make
   contact with the Sun Rack 900-36/38N front door, but the door will
   close.

2. Reposition the inner power strip so that it rests next to the
   outermost power strip.  This is done by loosening the retaining screw
   at the top of the strip, sliding the strip over, and tightening the screw.

Comments: 

None.
_______________________________________________________________________

NOTE: FIN Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of a FIN to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
 
    o Select "Field Information Notice" in the REFERENCE TYPE field.

    o Enter FIN ID number in the REFERENCE ID field.
      For example; I1111-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. implementation complete, customer declined, etc.)
________________________________________________________________________

Implementation Notes:
--------------------

In case of "Mandatory" FINs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FINs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts as required.

For "Reactive" FINs, Sun Services and partners will implement
the necessary corrective actions as the need arises.


Billing Information:
-------------------

Warranty: On-Site Labor Rates are based on specified Warranty deliverables
	  for the affected product.

Contract: On-Site Labor Rates are based on the type of service contract.

Non Contract: On-Site implementation by Sun is available based on On-Site
	      Labor Rates defined in the Price List.

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in a browser and follow the prompts to Search Collections.

For questions on this document, please email:

        finfco-manager@Sun.com

The FIN and FCO homepage is available at:

        http://sdpsweb.central/FIN_FCO/index.html

For more information on how to submit a FIN, go to:

        http://pronto.central/fin.html

To access the Service Partner Exchange, use:

        https://spe.sun.com
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